The exchanger isn't paying out. More than 48 hours have passed, and they still can't exchange some 150 USDT for PayPal EUR. Tech support on the website isn't responding. Sometimes they only respo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our transaction was to send to our PayPal. Not seeing it after 5 hours, we contacted support via chat who explained that sending to PayPal might take 24hrs or a little more. Therefore, we've been pati... See more
At first I was a bit nervous since it was my first conversion from crypto to PayPal. But it all went well. Interface is comfortable and gives you all necessary info on transactions. Just follow... See more
I was skeptical about trying this as I had never done a cryptocurrency exchange before. I hadn't heard of hi.exchange before yesterday but it was a simple process. I placed my order for my USDT to Pay... See more
Company details
Written by the company
Moments are precious. The highly experienced Hi Exchange Team has provided fully automated cryptocurrency/electronic exchange for you. Use our services for exchanging currencies like Bitcoin, Tether, and Perfect Money and feel the change. Your orders will be processed without any delay and we promise you to make every effort in order to improve our current services and also adding new ones. Buying and Selling Electronic Currencies must be done with fast and reliable support, which is what we do in Hi Exchange. You can reach our support team 24/7. Hi Exchange let you focus only on the market, we take care of the rest.
Contact info
No449 , Floor 20 , Block 21B , Dirsi , Nadirashvili , Tbilisi, Georgia, Tbilisi, Georgia
- info@hi.exchange
- hi.exchange
You should know
4.2
Great
433 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service transferred my money from…
Great service transferred my money from payeer to paypal.
i was struggling with trying to get my money from payeer and they helped me with that, it only took 1,5 hours to get my money
October 4, 2023
Unprompted review
Lately great support
Helped with my issue when the recepient was mentally impaired and kept causing issues.
Can't wait for the advcash to paypal issues to be resolved
---
Edit: they told me it just got fixed with an alternative solution. will try it shortly
September 27, 2023
Unprompted review
Tether ERC20 (USDT) → PayPal USD
Tether ERC20 (USDT) → PayPal USD
Quick trade, less than an houre to process de payment.
It's 3rd time I use this exhange and I will use them again
September 22, 2023
Unprompted review
HI i got the money it took under 24…
HI i got the money it took under 24 hours a little long waiting but ok :-) the only problem was that paypal locked the money when they arrived to my account becase they were sent as business transfer (it was send so it look like i have a business as a business transfer) and they say at paypal they should be send as a personsal transfer from HI exchange but i just called paypal and they fixed it instantly so no worries all fine :-) this comapany should talk to binance kucoin etc and have them intergrated into their platform so that you can cash out to paypal directly from the crypto broker... just an idea.... thanks
September 12, 2023
Unprompted review
Reply from HiExchange
Dear friend of HiExchange,
Thank you for sharing your experience, and we're glad to hear that you received your funds within 24 hours. We apologize for any inconvenience with the PayPal transfer; it's great to know that you could resolve it quickly with their assistance. Your suggestion about integrating with other crypto platforms for direct PayPal cashouts is appreciated, and we'll definitely consider it as we continue to improve our services. If you have any more ideas or feedback in the future, please don't hesitate to reach out. We appreciate your support and hope you have a smooth experience with us in the future.
Warm regards,
HiExchange customer care team
Great Service
Litecoin -> Paypal
Took a couple of hours, but everything was great. :)
September 8, 2023
Unprompted review
Reply from HiExchange
Dear Tinchito,
We sincerely thank you for investing your valuable time in sharing your feedback with us. Your input is greatly valued, and we are delighted to learn that despite a slight delay of a few hours, your experience with us was ultimately satisfactory. We want to let you know that our PayPal transactions typically take 4 to 24 hours to be completed. Your contentment remains our utmost priority, and your patience is deeply appreciated.
Warm regards,
HiExchange Support team
Reply from HiExchange
Dear Mohiuddin Murad,
We are sorry for any delay in our response to your inquiry. Our support team is available around the clock to assist you with anything you need. However, due to the high volume of orders, we have experienced some delays in responding to inquiries. We are improving our response time and ensuring that all inquiries receive prompt and attentive responses.
Thank you for your feedback and for trusting our company.
Best regards,
HiExchange Customer Care Team
Really fast
Really fast, it took only 20 minutes to process de Payment
August 28, 2023
Unprompted review
Reply from HiExchange
Dear friend of HiExchange,
Your feedback is invaluable to us and we are dedicated to upholding our high standards of service. We are delighted that you enjoyed your transaction with Hiexchange and promise to always be a reliable source of support.
Kind regards,
HiExchange customer care team
Good service
August 24, 2023
Unprompted review
Reply from HiExchange
Dear Hasan,
We appreciate your encouraging feedback and are committed to maintaining our exceptional level of service. We are grateful that you have chosen to use our website and promise to always be a reliable source of support.
Kind regards ,
HiExchange customer care team
Incredibly swift transaction with no…
Incredibly swift transaction with no complications.
August 15, 2023
Unprompted review
they are good generally
they are a good exchange ,I exchanged perfect money to paypal iwas worried first but they did a good job
August 8, 2023
Unprompted review
Transaction PM to paypal
Transaction PM to paypal , everything ok , recommended
August 6, 2023
Unprompted review
Exchange from USDT to PayPal USD
Exchange from USDT to PayPal USD, received.
It took 2 days, but it arrived.
I'm happy with it.
August 5, 2023
Unprompted review
Excellent experience
Hi.Exchange did an amazing job and it was a wonderful experience with them . The team was professional, efficient, and exceeded my expectations. I highly recommend them!
August 5, 2023
Unprompted review
I’m using this service more than one…
I’m using this service more than one year. Even if I had a questions, support helped me. Good rates. Strongly recommend!
July 24, 2023
Unprompted review
First time trying this service so…
First time trying this service so naturally I was a bit worried but after a few hours everything went through as it was supposed to.
July 12, 2023
Unprompted review
Brilliant Customer Service
I was anxious to use their service, but they managed to get my confidence with courtesy and promptly responding to my queries.
April 21, 2023
Unprompted review
super duper service must use trusted
June 30, 2023
Unprompted review
Real people
There was an apparent error from the communication they sent, but customer service were quick to respond and overall the transaction was quite quick.
June 28, 2023
Unprompted review
HiExchange is the Great Exchange
HiExchange is the Great Exchange. Within 5 minutes they completed my transaction with the lowest fee. You can trust and proceed with them
June 21, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.