HiExchange Reviews 

432
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

The exchanger isn't paying out. More than 48 hours have passed, and they still can't exchange some 150 USDT for PayPal EUR. Tech support on the website isn't responding. Sometimes they only respo... See more

Rated 5 out of 5 stars

Our transaction was to send to our PayPal. Not seeing it after 5 hours, we contacted support via chat who explained that sending to PayPal might take 24hrs or a little more. Therefore, we've been pati... See more

Rated 5 out of 5 stars

At first I was a bit nervous since it was my first conversion from crypto to PayPal. But it all went well. Interface is comfortable and gives you all necessary info on transactions. Just follow... See more

Rated 5 out of 5 stars

I was skeptical about trying this as I had never done a cryptocurrency exchange before. I hadn't heard of hi.exchange before yesterday but it was a simple process. I placed my order for my USDT to Pay... See more

Company details

  1. Cryptocurrency Service
  2. Currency Exchange Service

Written by the company

Moments are precious. The highly experienced Hi Exchange Team has provided fully automated cryptocurrency/electronic exchange for you. Use our services for exchanging currencies like Bitcoin, Tether, and Perfect Money and feel the change. Your orders will be processed without any delay and we promise you to make every effort in order to improve our current services and also adding new ones. Buying and Selling Electronic Currencies must be done with fast and reliable support, which is what we do in Hi Exchange. You can reach our support team 24/7. Hi Exchange let you focus only on the market, we take care of the rest.


Contact info

You should know

4.2

Great

TrustScore 4 out of 5

432 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(432)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

The best choice for paypal exchange!

I had a very nice experience with hi.exchange
2 days ago I sent an exchange from ltc to paypal
it has been done in less than 8 hours
the next day I wanted to refund my money from that paypal to my ltc again because I cancel my shopping

they accepted my request and did the refund very very fast, and unexpectable!
the live chat support chat with me so kindly and did my request fast
I really thanks hi.exchange they are absolutely honest!
an do their best... as they say .....

December 6, 2022
Unprompted review
Rated 1 out of 5 stars

Very Bad Service over 48 our long i regret using this company

Very Bad Service over 48 our long i regret using this people. please i repeat !!! dont using this people very bad very. unless you want to loose your money or wait for 48hours, they are not trustworthy. i'm even scared that i will not receive my money. i have been exchanging payments, but this my first time of using this rubbish exchange company. how can you say wait for 48 hours to receive my money. what kind of bad service. please please please !!! do not using this people they will not deliver your payment on time. very terrible company.

December 4, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service
Previously, I already changed wmz to paypal, there was no gap. Today I was informed that there is an additional 5% commission, although this is not in the rules for Ukraine. And until I agree with the commission in the chat, there will be no transfer. For return transfer commission + 1.5%. The service does not comply with its rules. I became a hostage of the situation.

December 1, 2022
Unprompted review
HiExchange logo

Reply from HiExchange

Dear customer,

There's no additional fee for your exchange. PayPal will cut 3% to 5% of the amount we send and it's clearly stated in our terms. We generally send PayPal payments as "for goods and services" which is stated in our term again.

Our support team has been in contact with you about the issue and did their best to explain the issue here. We're ready to make a refund based on our refund policy if you're not satisfied.

Best regards
HiExchange

Rated 1 out of 5 stars

I exchange from USDT to payeer the…

I exchange from USDT to payeer the service is so bad it’s slow and there website not good and I had to contact support also to done the order

November 7, 2022
Unprompted review
HiExchange logo

Reply from HiExchange

Dear Ahmad,

Thank you for your feedback. We're sorry if our service could not be satisfying to you. USDT to Payeer exchanges are instant. In your case there was a difference between your order amount and the amount that was received in our USDT wallet that's why the system could not recognize your payment.

Best regards
HiExchange

Rated 5 out of 5 stars

I get money in less than 30 hours

I get money in less than 30 hours, and the transaction was successful, But I had an issue with PayPal, they're holding money for 21 days. After that, I contacted hiexchange customer service, they were so quick to reply for order confirmation.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, I have been using their services for more than a year, the guys are great, there is always a prompt payment decision. I recommend

November 4, 2022
Unprompted review
Rated 1 out of 5 stars

Direction USDT

Direction USDT - Paypal USD In the rules of the exchange is written about 48 hours This is generally speaking is not normal, but okay. I honestly waited. The time has already expired. 3 whole days the money did not come. I appealed to support. Constantly promise to pay the money but do not pay - there are screenshots of correspondence. The money is not received

November 1, 2022
Unprompted review
HiExchange logo

Reply from HiExchange

Dear Pavel,

We're sincerely sorry for your bad experience. We never leave any order unpaid and our support is online 24/7 to take care of your orders as quick as possible. We have stated a maximum of 48 hours for our PayPal orders but it usually takes less than 4 hours for orders to be completed. Please contact our support if you still have not received your amount and there's no problem with your account.

Best regards
HiExchange

Rated 1 out of 5 stars

Firstly

Firstly, it takes a long time (the first transfer took almost two days), and secondly, they do not even write to you about how much the commission for your transfer will be.
In my case, $432 was sent, $412 came. Draw your own conclusions.
I do not recommend.

October 24, 2022
Unprompted review
HiExchange logo

Reply from HiExchange

Dear Denis,

We're sorry that our services could not meet your expectations. We have clearly stated in our terms page that PayPal transactions might take longer. This slow process sometimes is also due to PayPal policies. In case of the transaction fee, no one knows how much PayPal charges you until the money is reflected in the receiver's account. In exchange box we have mentioned that we exactly send an amount and PayPal cuts 3% to 5% of the sent amount. You can always ask our 24/7 customer support to provide you with a transaction receipt to make sure about the sent amount.

Best wishes
HiExchange Team

Rated 1 out of 5 stars

Very bad. They take too long

The transaction takes a long time and during that period the user support does not answer the messages. It is completely false that they are "online". Everything on this platform is manual, except the chat that automatically blocks claims. Do not use this exchange.

October 12, 2022
Unprompted review
HiExchange logo

Reply from HiExchange

Dear Miguel,

We're sorry that our services didn't meet your expectations. If your transaction was a direction to "PayPal", it usually takes longer, but no longer than stated in our terms. We're online 24/7 and our customer representatives are always available.

Please feel free to contact us if you think there is anything wrong with your transaction. We're glad to help our valued customers.

Best regards
HiExchange

Rated 5 out of 5 stars

Cool beans

Honestly, it's been a nice ride. 2 deals went well so far. I would encourage you guys always check for reviews always b4 you deal with any of the exchangers..

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Trustworthy. I'm using their service since 3 months and no issues so far. I get good rates too

August 29, 2022
Unprompted review

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