Hi5tickets.com Reviews 97

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the service as excellent, noting the smooth and well-organized booking process, quick ticket issuance, and overall convenience. Many people appreciate the ease of payment, often mentioning the option for installments and the prompt handling of refunds. The staff, particularly individuals like Aryan and Sarah, are often praised for their helpfulness, professionalism, and ability to make the experience stress-free. However, some customers also noted significant issues, particularly concerning refunds and payment disputes. A few people reported not receiving full refunds or experiencing long delays, with some customers reporting issues with receiving their payments back after cancellations. There were also complaints about communication, with some reviewers mentioning a lack of responsiveness and difficulties resolving issues, especially when dealing with missed payments or changes to bookings.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers found the process to be quick,... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the fast and secure... See more

Service

Users describe positive interactions with service. Customers found the service reliable and convenient, with... See more

Staff

Reviewers mention ambiguous feedback about staff. While some customers, like Sarah, are praised for their... See more

Refund

Clients share ambiguous opinions on refund experiences. Some customers report quick and efficient refunds,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Scam scam scam this company or pple is a big scam I repeat do not have any business with them. I am going to report you guys to the authority if I don't have my refund you can't not eat my money and g... See more

Company replied

Rated 5 out of 5 stars

Honestly, I was well impressed with hi5tickets, especially the way they handled the ticket issuance. Once I completed the booking, the ticket came through proper quick. N0 delays, no messing about,... See more

Company replied

Rated 5 out of 5 stars

I really enjoy using hi5tickets, the booking process na very easy and smooth. From the moment I enter the site, everything clear and simple to follow, no confusion at all. I fit search flights, com... See more

Company replied

Rated 5 out of 5 stars

Had to cancel my ticket last minute, so I was a bit worried about the refund process, but hi5tickets.com handled it brilliantly. Put in the request and, honestly, it was all sorted within 3 days, no c... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Hi5Tickts.com is a leading travel agency, serving the passengers at its best with very affordable pricing. Hi5Tickets.com is Your Trusted Partner in Travel.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Landed in Abu Dhabi

Landed in Abu Dhabi, and then writing the review, I thought the cheaper option is not available due to the on going conflict in area, but yes got the perfect flight and landed safely.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Their website shows "make an offer"…

Their website shows "make an offer" option, this is a very good option to offer your price to passengers. Though the price I offered was not compatible but still I got the good price. I found this interesting option which no one offers.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Affordable Options

I had a very good experience with hi5tickets while booking tickets for my family. We were looking for a budget friendly option, and I was quite happy to find a much cheaper fare compared to other travel websites. The whole booking process was simple and smooth, and I was able to complete everything without any confusion.

Travelling with family can be stressful, but Sarah made it quite easy and convenient. Overall, I am very satisfied with the service and would definitely recommend it to others looking for affordable travel options.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Budget Friendly

I had a very nice experience booking my Delhi flight with hi5. The prices were quite cheaper compared to other travel websites, which was a big advantage for me.

What I really liked was the option to pay in 3 instalments. It made the booking much more convenient and manageable financially. The process was simple and everything was clearly explained, so there was no confusion at any step. It was quick budget friendly experience. I would definitely prefer them using again for future travel bookings.

April 24, 2026
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Good Afternoon Mr. Sanjeewa,

We are happy to have your feedback, we wish you a safe travel for your upcoming flight. Do call us any time to discuss your travel plans.

Thank you.
Customer Care Team

Rated 5 out of 5 stars

Got confirmation of my ticket with in…

Got confirmation of my ticket with in 10 minutes. I hope no issue will arise, quick service.

April 24, 2026
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Good Evening Mr Zahid,

No issue will arise, feel free to contact us any time if you ever want to contact. We are always there to assist our passengers to help build their travel plan.

Have safe journey.

Thank you for trusting in us.

Customer Care Team

Rated 5 out of 5 stars

Got the booking instantly

Got the booking instantly, paid the amount and got confirmation straight into mail. Fast service.

April 24, 2026
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Mr. Uzair,

As we always strive to help passengers on priority basis, good to know that you are happy with our services.

Looking forward,
Customer Care Team

Rated 5 out of 5 stars

I rebook my flight to Lagos and the…

I rebook my flight to Lagos and the process was fast. Everything go quick quick, no delay at all, and I no get any stress. I really like how sharp and easy the booking be, solid service.

April 24, 2026
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Mr. Mabvuva,

We believe in providing quality customer service, that's what we always strive to do. Our priority is to provide services on quick basis. Thank you for trusting in us.

Cheers!
Customer Care Team

Rated 5 out of 5 stars

Since I was on budget

Since I was on budget, I have got the royal air flight, sarah offered this airline, indeed it is cheaper compare to other flights. She just issued my ticket after taking half of the payment, wasn't expecting that. Good customer service.

April 24, 2026
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Hi Mr. Nair,

Good to hear from you, good to know that you are happy with our services. Feel free to contact us any time.

Sincerely,
Customer Care Team.

Rated 5 out of 5 stars

Honestly

Honestly, I was well impressed with hi5tickets, especially the way they handled the ticket issuance. Once I completed the booking, the ticket came through proper quick. N0 delays, no messing about, just straight in my inbox. That’s exactly how it should be done.

The whole process felt smooth and well organised, none of that usual faff you get with some other agencies. Everything was clear, tidy, and easy to follow, which made the experience stress free. You can tell they’ve got their system sorted; reliable ticket issuance, these lot are definitely worth it. Cheers!

April 24, 2026
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Mr. Kwame,

As we always strive to help the passengers in best possible way, we always love to help plan the better itinerary for our beloved passengers.

Just call us any time in future to discuss your further travel plans.

Sincerely,
Customer Care Team.

Rated 5 out of 5 stars

easy booking process

easy booking process. good service.

April 20, 2026
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Hi Mr. Narayana,

Good to hear your experience, thank you for your time to review us.
We'll be in touch for sure, best wishes for your upcoming flight.

Thanks you.
Customer Care Team

Rated 5 out of 5 stars

Proper booking reassurance

Gotta say, the customer service at is spot on. Ran into a small issue while booking, but their support sorted it out straight away, really friendly lot and knew exactly what they were doing. Proper reassuring when you’re booking travel.

April 22, 2026
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Good Day Mr. Watson,

Good to hear from you, we are always there to sort out any issue in regards to your travel plans and bookings. We appreciate your time and trust in us.

Looking forward,
Customer Care Team

Rated 5 out of 5 stars

Sarah helped me to make another booking…

Sarah helped me to make another booking with in same flight with seat adjustment, otherwise it could be difficult to travel with two separate seats with my 7 years old.

April 24, 2026
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Mr. Shareef,

Do call us anytime to discuss your travel plan, we are happy to hear that your seat changes were done as per your expectations.

Thank you for trusting in us.
Customer Care Team

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