Hi5tickets.com Reviews 97

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the service as excellent, noting the smooth and well-organized booking process, quick ticket issuance, and overall convenience. Many people appreciate the ease of payment, often mentioning the option for installments and the prompt handling of refunds. The staff, particularly individuals like Aryan and Sarah, are often praised for their helpfulness, professionalism, and ability to make the experience stress-free. However, some customers also noted significant issues, particularly concerning refunds and payment disputes. A few people reported not receiving full refunds or experiencing long delays, with some customers reporting issues with receiving their payments back after cancellations. There were also complaints about communication, with some reviewers mentioning a lack of responsiveness and difficulties resolving issues, especially when dealing with missed payments or changes to bookings.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers found the process to be quick,... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the fast and secure... See more

Service

Users describe positive interactions with service. Customers found the service reliable and convenient, with... See more

Staff

Reviewers mention ambiguous feedback about staff. While some customers, like Sarah, are praised for their... See more

Refund

Clients share ambiguous opinions on refund experiences. Some customers report quick and efficient refunds,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Scam scam scam this company or pple is a big scam I repeat do not have any business with them. I am going to report you guys to the authority if I don't have my refund you can't not eat my money and g... See more

Company replied

Rated 5 out of 5 stars

Honestly, I was well impressed with hi5tickets, especially the way they handled the ticket issuance. Once I completed the booking, the ticket came through proper quick. N0 delays, no messing about,... See more

Company replied

Rated 5 out of 5 stars

I really enjoy using hi5tickets, the booking process na very easy and smooth. From the moment I enter the site, everything clear and simple to follow, no confusion at all. I fit search flights, com... See more

Company replied

Rated 5 out of 5 stars

Had to cancel my ticket last minute, so I was a bit worried about the refund process, but hi5tickets.com handled it brilliantly. Put in the request and, honestly, it was all sorted within 3 days, no c... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Hi5Tickts.com is a leading travel agency, serving the passengers at its best with very affordable pricing. Hi5Tickets.com is Your Trusted Partner in Travel.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

£10 deduction

They deducted my £10 for refund charges. Anyway good experience so far.

April 24, 2026
Unprompted review
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Reply from Hi5tickets.com

Good Evening Miss Olutosin,

We apologise for the inconvenience, some times we are bound with the rules and deduction/refund policies, charges for a refund is mandatory sometimes for a refund, either the nominal charges or sometimes a bigger amount.

Hopefully, we'll love to serve you again, as we always strive to help our passengers in their travel plan.

We are delighted to hear that you had good experience.

Thank you for trusting in us.
Customer Care Team.

Rated 5 out of 5 stars

I really enjoy using hi5tickets

I really enjoy using hi5tickets, the booking process na very easy and smooth. From the moment I enter the site, everything clear and simple to follow, no confusion at all. I fit search flights, compare prices, and choose the best option without any stress.

Payment part no get wahala too, everything go fast and secure. I like how the whole process no waste time, e just straight to the point. Honestly, na very convenient service, and I go surely use them again anytime I wan travel.

April 24, 2026
Unprompted review
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Reply from Hi5tickets.com

Dear Miss Ansa,

As we always strive to serve the passengers, it is our priority to provide the best services. Do call us any time for your future bookings.

We thank you for your precious time.

Customer Care Team

Rated 5 out of 5 stars

Prices are soaring up

Prices are soaring up, was thinking to delay my travel..but they sorted out my problem by offering pay in instalments. Got my ticket easily and will be paying in monhtly instalments. Great customer dealing and services.

April 24, 2026
Unprompted review
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Reply from Hi5tickets.com

Dear Mr. Peter,

Thank you for your time to review us, we are always there for you to help out in your travel plan.

Thank you for trusting in us.
Customer Care Team

Rated 5 out of 5 stars

My.refund is going to be paid today

My.refund is going to be paid today. After, cancellation of my.booking to Africa could not travel because l could not afford my fare. It all happened in a jiffy, Aryan kindly.assisted me all the way he was helpful to me booked.the flight sent me a link to pay quarter of the amount when l changed he also assured me several times l called that l 'll.be reimbused which is what is happening now. I cannot thank him and Hi5tickets for the way it has turned out.

April 23, 2026
Unprompted review
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Reply from Hi5tickets.com

Dear Miss Grsce,

At Hi5Tickets, we always strive to serve the customer in best possible manners, we always try to issue the eligible refund on "as soon as possible basis". We would love to hear from you again for your future bookings and flights.

Feel free to discuss any of your travel plan with us. :)

Thank you for trusting in us.

Customer Care Team

Rated 5 out of 5 stars

Good experience

Good experience, staff professional and Aryan helped me to sort out my rebooking.

April 21, 2026
Unprompted review
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Reply from Hi5tickets.com

Dear Mr. Hardie,

Good to hear that you appreciate the way we hassle to provide best services.

Thank you for trusting in us.

Customer Care Team

Rated 5 out of 5 stars

Got Refund Easily

Had to cancel my ticket last minute, so I was a bit worried about the refund process, but hi5tickets.com handled it brilliantly. Put in the request and, honestly, it was all sorted within 3 days, no chasing, no hassle £1470 with only a minor transaction charge, straight into the account. The whole process was clear and straightforward, which made a stressful situation much easier to deal with. Proper reliable service, really impressed!

April 20, 2026
Unprompted review
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Reply from Hi5tickets.com

Morning Mr. Wahid,

As we always strive to serve our passengers, it is our priority to facilitate the passenger in every way we can. We appreciate your patience and trust in us.

We shall wait for the new travel plan.

Thank you very much.

Customer Care Team

Rated 5 out of 5 stars

Had a cracking experience with…

Had a cracking experience with hi5tickets.com, to be honest. The whole booking process was smooth as anything and no confusion, no unnecessary steps, just straight to the point. It only took a few minutes to sort everything, which is exactly what you want when booking travel. Proper decent service, made the whole thing feel effortless.

April 20, 2026
Unprompted review
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Reply from Hi5tickets.com

Dear Mr. Aziz,

Thank you very much for taking time and reviewing us, we appreciate your kind words. Best of luck for your upcoming travel.

As we always strive to help passengers, we'd love to hear from you again and to book further tickets.

Thank you for trusting in us.
Customer Care Team

Rated 5 out of 5 stars

Really impressed

Really impressed with hi5tickets.com - booking was dead easy, no messing about at all. Quick, smooth, and stress-free. Proper handy service, will definitely use again.

April 20, 2026
Unprompted review
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Reply from Hi5tickets.com

Dear Mr. Patel,

Thank you very much for taking time and reviewing us, we appreciate your kind words. Best of luck for your upcoming travel.

As we always strive to help passengers, we'd love to hear from you again.

Thank you for trusting in us.
Customer Care Team

Rated 5 out of 5 stars

Absolutely brilliant experience with…

Absolutely brilliant experience with hi5tickets.com! I’ve booked quite a few trips over the years, and I must say this was one of the smoothest processes I’ve come across. The whole booking system is incredibly straightforward, no faffing about, no confusing steps, just a clean and easy flow from start to finish. Within minutes, I had my tickets sorted without any hassle.

What really stood out was how user-friendly everything felt. Even when selecting flights and comparing options, it was all laid out nicely, making decisions quick and stress-free. Payment was a breeze too, no glitches or unnecessary delays, which is always a relief. You know how some sites can be a right pain? This one’s the complete opposite.

Customer support was spot on as well, quick responses and very helpful. All in all, a proper top-notch service. If you’re after an easy booking process without the usual headaches, hi5tickets.com is definitely worth a go. Cheers for making it so simple!

April 20, 2026
Unprompted review
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Reply from Hi5tickets.com

Dear Mr. Munazzam,

Thank you very much for taking time and reviewing us, we appreciate your kind words. Best of luck for your upcoming travel.

As we always strive to help passengers, we'd love to hear from you again.

Thank you for trusting in us.
Customer Care Team

Rated 5 out of 5 stars

Clear instructions

Clear instructions, easy to understand terms and conditions, easy payment process, just book and pay. hopefully the same booking process will be followed for my family holiday booking.

August 20, 2025
Unprompted review
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Reply from Hi5tickets.com

Hi Mr. Mukhtar,

Thank you very much for reviewing us, we appreciate that you took time to review us again even your previous review was struck off by Trustpilot. Hopefully see you soon for your upcoming travel plan.

Sincerely,
Customer Care Team :)

Rated 5 out of 5 stars

Bought pay in 3 instalments ticket

Bought pay in 3 instalments ticket, got the booking instantly. hopefully will be flying soon. The ticket agent was frankly with a bit cocky style but did the job.

April 17, 2026
Unprompted review
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Reply from Hi5tickets.com

Dear Mr. Irshad,

We humbly appreciate your dedicated time to review us, as we always strive to provide best to our beloved passengers. We wish you a happy tour for your upcoming flight. Hopefully we we serve serve you again.

Thank you for trusting in us.

Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, Sarah helped me to find the ticket in cheaper price for Lagos while others were selling in very high price.

April 17, 2026
Unprompted review
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Reply from Hi5tickets.com

Hi Mr. Lee,

We genuinely appreciate your dedicated time to review us, we always strive to provide best to our beloved passengers. Best of luck for your future travel. Certainly we would love to serve you again. :)

Thank you for trusting in us.

Customer Care Team

Rated 5 out of 5 stars

Due to the ongoing conflict in Middle…

Due to the ongoing conflict in Middle east, our flight got cancelled, upon verifying with airline I got to know the difficult situation we are in. We 5 people were about to fly the very next day. Thanks to aryan he helped me to get the full refund from the airline with in 15 days. He assisted me for a future travel plan too. Thank you for saving our precious hard earned money.

March 15, 2026
Unprompted review
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Reply from Hi5tickets.com

Hi Hameed,

We genuinely appreciate your dedicated time to review us, we always strive to provide best to our beloved passengers. Best of luck for your future travel. Certainly we would love to serve you again.

Thank you for trusting in us.

Customer Care Team

Rated 5 out of 5 stars

Outstanding service from Aryan

Aryan provided excellent help booking my flight to Accra, Ghana. His calm, composed, and respectful demeanor made the whole process smooth and stress-free. Highly recommended!

March 30, 2026
Unprompted review
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Reply from Hi5tickets.com

Dear Mr. Frederick,

Thank you very much for your feedback and we genuinely appreciate your dedicated time to review us. we always strive to provide best to our beloved passengers.

Wishing you safe travels and an absolutely wonderful trip, filled with unforgettable moments, smooth journeys, and amazing experiences. :)

Thank you for trusting in us.

Customer Care Team

Rated 1 out of 5 stars

It’s been more than a year

It’s been more than a year. I’ve been demanding a refund of over £1000, which they just will NOT issue. They promised to refund everything after my tickets got cancelled, which was a lie. They then said they’ll give me £1000 in credit, which they then refused to give, just a major SCAM

December 12, 2025
Unprompted review
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Reply from Hi5tickets.com

Dear "Consumer",

This is your second review on our page, and there is no evidence of your existence, based on your profile there are total 3 reviews and all of them are negative, the 3rd review is also for a travel agency; it seems the pattern of fake reviews spread by a fake ID.

Please come up with your real ID or else do contact us to resolve your matter "if there is any", call us during work hours on 01618501650.

Thanks.
Customer Care Team

Rated 1 out of 5 stars

BIGGEST SCAM EVER! African customers please avoid

This company is not legit. They will take your money and not give you your tickets. it is better to book from a reputable source. They take advantage of African customers and use false reviews with West African sounding names to appeal to people who spend thousands going back home to Ghana and Nigeria etc.

You wll not get your money back or your ticket. Save yourself the hassle. This company is a company full of scammers. Aryan especially is a nasty piece of work.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

best instalment plan booking

I felt very welcome by Aryan, the travel experts over phone, especially by Olivia, so knowledgeable, friendly & polite. On other occasions I use other companies, but I will definitely be booking again with Oilivia, the booking process was so easy especially their 3 instalment package plan.

September 15, 2025
Unprompted review
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Reply from Hi5tickets.com

Dear Ken,

Thank you for sharing your experience, we always try to serve our customer in best possible way.

Thanks
Customer Care Team

Rated 1 out of 5 stars

I had written a negative feedback below…

I had written a negative feedback below for not receiving my refund from Hifive which I had waited for over 4months. Following my feedback I received a call from Hifive demanding for me to pull down my negative feedback before they can refund me, they reported that it was their policy. The conversation was recorded so I have evidence. It’s unethical and immoral for Hifive to attempt to gag members of the public life myself who have worked extremely hard for my money only to be cheated, swindled and defrauded by Hifive. Please thread with caution, I’m sure that most of the positive feedbacks are written by Hifive employees. Do not buy from Hifive they are fraudsters.

July 15, 2025
Unprompted review
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Reply from Hi5tickets.com

Dear Okoli,

Thanks for your feedback and precious time for writing the review 2nd time. Please, do read the terms and conditions before defaming us.

We appreciate your time.
Thanks.
Customer Care Team

Rated 5 out of 5 stars

Experience for booking a China Trip was…

Experience for booking a China Trip was amazing, Aryan helped me decide which flight I should take due to the tough schedule of my job routine. The time was managed very well and price was amazing. I highly recommend Aryan to get excellent experience of Customer Service, and Yes the ticket was issued with in 30 minutes of paying the amount.

Recommended.

October 21, 2025
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Mr. Li,

We genuinely appreciate your dedicated time to review us, we always strive to provide best to our beloved passengers. Best of luck for your Trip to China. Certainly we would love to serve you again.

Thank you for trusting in us.

Customer Care Team

Rated 1 out of 5 stars

Aryan and hi5tickets

Aryan and hi5tickets, it is over six months now that you have failed to refund me.
I have made several attempts to contact you on email and WhatsApp but you have failed to respond to any.
I will be posting evidence of our conversation soon.

April 16, 2025
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Customer,

We have replied many of your reviews, you were unable to pay the instalments in-time and applied for a full refund violating the agreed terms and conditions. Please bear in mind the service charges are always deducted before you apply for a refund.

Please read our terms and conditions before you mislead others.

Thanks.
Customer Care Team.

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