Great experience. Willing to look for solutions to help you as a customer, and willing to work with you. Always a fun experience too! Great product and great service.
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See what reviewers are saying
I had dipped my toe in the water with Hi-Res Audio with a cheap DAP and a pair of IEM's and after a few months decided on upgrading to something a bit more capable, rather than buy online I paid a vi... See more
I've purchased three times from Hifonix, the first two times from doing my own research on the products and the the third time with help speaking with Aseem. I bought my latest item, some Noble Rex... See more
Online ordering left a lot to be desired. No communication between placing order and dispatch a week later. Slow delivery from order. Refused to provide an invoice for the order. At least the product... See more
Company details
Written by the company
Hifonix has come a long way since it started as a small electronic company. We started as a company that provided a wide range of innovative electronic products. However for a very long time now, our principal focus has been on High-end brands and products. We've now taken the strategic decision to specialise in premium audio, visual and hi-fi products. We aim to attract a niche market by offering quality products and offering a bespoke service to our customers. Our product portfolio may have changed but we still hold the same values as a company. Excellent customer service is still what we thrive for and our end aim is to provide our customers with their desired premium products at competitive prices.
Contact info
396 Birmingham Road , B72 1YJ, Sutton Coldfield, United Kingdom
- 01213825444
- sales@hifonix.co.uk
- hifonix.co.uk
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Excellent customer service
Excellent customer service, fast delivery. Appreciate the phone call from the shop, and as the man said the Noble wireless earphones sounded great straight out of the box, looking forward to getting more use out of them. Highly recommended the company.
Incredibly helpful
Incredibly helpful, very personable, very friendly overall fantastic customer service, cannot recommend Hifonix enough. They kept me in the loop, updated on any changes that happened and pointed out better alternatives for my requirements. Dont hesitate to give them a call!
Amazing service ⭐️⭐️⭐️⭐️⭐️
Great experience at Hifonix and I…
Great experience at Hifonix and I wouldn't hesitate to recommend.
Exemplary service
Exemplary service. Honest and forthright advice. This is not a box shifting shop. They care about music and your connection to that ultimate goal.
Outstanding company and the only one I…
Outstanding company and the only one I will now use for Hifi etc. Fantastic service and aftercare. Incredibly knowledgeable.
Knowledgeable,Professional and Friendly
I appreciated the sound advice that was given to me by Asim.He helped me make an informed choice.
At no time did I feel under pressure to make a purchase.
I'm delighted with my headphones and player.
Thank you Hifonix!
Great……..again
Another purchase made in store this week. Top service from a top bloke. Great advice and always looks after you.
Hifonix.. Pleasure to deal with!!
Never used or even heard of Hifonix before but after a google search brought them to my attention I thought I’d give them a shot to purchase the FiiO BTR7 DAC I was after. Order was dealt with very quickly and email received informing item had been dispatched (free delivery) and amazingly delivered the very next day. Received thanks for the order and for using Hifonix and reminding not to hesitate to contact customer service for any help or assistance that may be required. I am very impressed with how professional they are and will without doubt use them again. Well done guys!!
As soon as I went in shop made very…class headfhones
As soon as I went in shop made very welcome . I was shown everything about the headfhones I bought and fully understood what I was buying. Will be going back at sometime in the near future.
Highly recommend
Excellent service from Hifonix - Asim has been a great help with purchasing decisions and very knowledgeable. Having purchased a pair of UM Mest Mk2 (at an absolute bargain including the black Friday discount at the time) and more recently my girlfriend having bought me some Hifiman Aryas for my birthday - I can report that both were recieved early the next day, packaged with incredible care and attention.
Great experience buying from Hifonix
Great experience buying from Hifonix, the customer service was simply stellar. Many thanks!
Headphone and DAP Purchase
Welcoming environment with a large number of IEM options to listen to. Helpful and honest advice.
Great store ,every top product you good…
Great store ,every top product you good wish for ,delivery next day fantastic ,
Great service.
Bought a DCA headphone from them and they offered me a saving on a open box pair. They came in brand new condition and only took 2 days to arrive. The service was good and they answered my emails even when I was a little impatient.
Very friendly staff fantastic service…
Very friendly staff fantastic service quality product would recommend to any body thanks for your help and service
High end hifi
The owner is friendly and passionate about hifi and makes great coffee, and the shop is full of lovely gear
the service and atmosphere is brilliant…
the service and atmosphere is brilliant and you get great coffee. set yourself a budget as you may need to sell your house to buy all of the stuff you want
Headphone purchase
Great show room.
Good knowledge of products
Competitive pricing
Nice coffee 👌🏻
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