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Higgsfield AI Reviews 2,394

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,104 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform intuitive and easy to learn, even for those new to AI. Many appreciate the wide array of tools and options available, highlighting the platform's ability to create impressive images and videos, often surpassing other AI tools in quality and cinematic output. However, some people were dissatisfied with aspects of the product and subscription plans. Specific issues mentioned include bugs when trimming clips, difficulty fully previewing elements, and a steep learning curve for advanced features. There are also concerns about the pricing of plans and credits, with some users feeling that certain features are restricted to higher-tier subscriptions or that credits are consumed too quickly, leading to an inability to complete tasks.

What people talk about most

User experience

Customers consistently express satisfaction with the user experience, highlighting the platform's intuitive... See more

Product

Reviewers highlight ambiguous aspects of the product. While some customers praise it as a fantastic tool,... See more

Artificial intelligence

Customers had positive experiences with artificial intelligence. Many reviewers are impressed with the... See more

Subscription

Consumers find subscription experiences to be ambiguous, with some expressing satisfaction and others... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden fees,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the product works well. Some editing tools within the models require Q/A review. SEEDANCE 2.0 Mini player for reference videos doesn’t allow pausing when pressing the paus... See more

Rated 4 out of 5 stars

app is fantastic. UI learning curve is steep if you want specific assets inside your videos and if you want to use the newest models, there are many bugs with what you can and cannot do and you're giv... See more

Rated 4 out of 5 stars

I was loving it. I didn't know I should use it only by computer... I started it by mobile and suddenly it started to be not in good shape to use and then your sopport told me lots of instructions to... See more

Rated 4 out of 5 stars

Good all in one best AI platform right know, I now IA is expensive but for ultra users credits should be less to spend



Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Rated 4 out of 5 stars

When the prompt was the was right on

When the prompt was the was right on point, it was amazing. The only thing that really bothers me is when you lose your credits for things that turn out nothing like your prompt. Other than that I like it.

May 7, 2026
Rated 1 out of 5 stars

Paid for a trial I never got to use

Paid for a trial I never got to use

Bought an offer to try Higgsfield's premium features. Simple enough, right? Wrong.

Activating it turned into a back-and-forth email saga that dragged on for days. By the time they finally sorted it out on their end, they informed me my 2-day trial had already expired — during the time I was waiting for them to fix their own activation issues.

So I paid. Got nothing. And was told, essentially, tough luck.

No refund offered. No extension. Just a politely worded explanation that the trial window had closed.
If you're considering buying one of their promotional offers, know that their support is slow and their trial clock apparently doesn't stop ticking while you're waiting for them to resolve their own technical problems. The product might be great — I genuinely have no idea, because I never got access to it.

Save yourself the frustration.

May 14, 2026
Unprompted review
Higgsfield AI logo

Reply from Higgsfield AI

We are sincerely sorry to hear about your experience and understand how frustrating this must have been. We would like to clarify that the promotional offer was available for a limited time with access to our top models, and we regret that you were unable to make use of it due to the activation issues.

We would like to look into your case more closely. Please reach out to us at support@higgsfield.ai with "Manual Review" in the subject line and include your account email and all relevant details so we can fully understand what happened and work towards a resolution for you.

Higgsfield Team

Rated 5 out of 5 stars

Just awesome

Just awesome, working with Claude is great, not without errors, still just amazing. I’d love to join your creator program. I’ve taught myself your web ai application and everyday is better than the last. I can’t wait to move on to the next project. Best $$$ I’ve spent in years. Thank you.

May 13, 2026
Rated 1 out of 5 stars

STAY AWAY!!!

STAY AWAY!!!

Their "features" are designed to drain your credits, with MANY hidden fees behind every generation, what looks on paper as "270 credit" actually charges you above 1000 (!) when triggered.

Notifying their support about this incident, they stated its part of their T&C not to refund when they rob you blind with hidden fees not disclosed.

Go to other platforms that don't steal your credits with behind the curtain fees.

May 14, 2026
Unprompted review
Higgsfield AI logo

Reply from Higgsfield AI

We are sorry to hear about your experience and understand your frustration. We would like to clarify that credit costs are displayed before each generation, reflecting the actual amount that will be charged. We would like to look into your specific case to understand what happened.

Please reach out to us at support@higgsfield.ai with "Manual Review" in the subject line and include your account email and details about the generation in question. We will investigate thoroughly and do our best to assist you.

Higgsfield Team

Rated 1 out of 5 stars

Credits wasted for nothing

Credits wasted for nothing. Censorship and more censorship — even illustrations generated on the site itself get censored. I’m fed up; I can’t move forward. Avoid this platform.

April 7, 2026
Higgsfield AI logo

Reply from Higgsfield AI

We are sorry to hear about your experience and understand your frustration. We would like to look into your specific case more closely to better understand what happened.

Please reach out to us at support@higgsfield.ai with "Manual Review" in the subject line and include your account email and details about the content that was flagged. We will do our best to investigate and assist you.

Higgsfield Team

Rated 5 out of 5 stars

Higgsfield is truly a content weapon!

I love using the Kling tool in Higgsfield but honestly having all of those tools at your disposal is truly a content weapon. Even though the pricing seems a lot upfront, there really is a lot of worth to it. I did just one month and cancelled to see how I’d like it, and I can for sure see myself getting the full monthly subscription in the future! Would highly recommend for any creator!

May 6, 2026
Rated 4 out of 5 stars

this is a great company overall…

this is a great company overall eventhough i am going through an account issue with my main account. I am very happy overall with the interface, features, and ability to create what i need in HF.

May 11, 2026
Rated 1 out of 5 stars

Support is fully automated

Support is fully automated
Paid $178 on May 6 for a Business plan (2 seats, invoice #5ROHKVGG-0004 — paid in full). On May 11 I tried to add a 3rd seat — the payment failed and the invoice was voided. Despite owing them nothing, their system flagged the entire workspace as "past due" and blocked generation. 48+ hours of total downtime on a fully paid plan.
I have sent 20+ tickets across 3 days. The replies are ALL the same — literally identical, copy-pasted templates from "Jason, Customer Care Specialist" telling me they "forwarded my request to the support team" and to wait 24 hours. No human has actually read my emails. They keep opening new ticket numbers ([59GY1E-3PV0G], then [R091P2-EZWXV]) for the same issue instead of resolving it.
Beware: if you ever try to add a seat and the payment fails, you risk getting your entire paid workspace locked. This is a billing bug Higgsfield refuses to acknowledge or fix.

May 12, 2026
Unprompted review
Higgsfield AI logo

Reply from Higgsfield AI

We are sincerely sorry to hear about your experience and the downtime you faced on a fully paid plan. We would like to clarify that when an additional seat payment fails, our payment provider automatically flags the subscription as past due, which unfortunately affects access to the workspace. We understand how disruptive this must have been.

We have already investigated your case with our team and restored your access. Please check your inbox as we have already sent you a response with the details.

Higgsfield Team

Rated 3 out of 5 stars

It's great

It's great, but Subscription Price could be better

May 12, 2026
Higgsfield AI logo

Reply from Higgsfield AI

Thank you for the kind words, we are glad you enjoy the platform. We understand your thoughts on pricing and will make sure to pass this feedback on to our team for review.

Higgsfield Team

Rated 5 out of 5 stars

So much better then expected!

Honestly, I didn’t expect any response from Higgsfield after I ran into an issue and emailed them about it.

To my surprise, I received a detailed reply within the hour, pointing me in the right direction. After a bit of back‑and‑forth, I understood the issue clearly and got solid advice on how to improve my prompting.

I also made it clear that I didn’t blame Higgsfield — I’m still learning too. They went above and beyond and refunded me credits so I could regenerate the video using the improved prompt. The results were then dramatically better.

May 7, 2026
Unprompted review

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