I have now ordered four pairs of heels through High Heel Hierarchy - kept three, unfortunately had to send one pair back (only because they didn’t fit me). I have had such a positive experience th... See more
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See what reviewers are saying
I ordered a pair of Louboutins, something I’ve wanted for years and the experience was great from start to finish. The shoes were shipped very quickly arrived in the original box with dust bag... See more
Company replied
I constantly shop pre loved designer items and iv honestly not come across more reasonable price with the most amazing quality & honest description. I emailed there team to ask for advice I was emaile... See more
Company replied
Roberta visited me in my home (my request) to discuss my interest re consignment sale. I like her straightway. She is warm and easy to talk to. Detailed explanations re CS were discussed and I knew... See more
Company details
- Couture Store
- Clothing Store
- Fashion Accessories Store
- Handbags Shop
- Haute Couture Fashion House
- Shoe Store
Written by the company
Authentic Designer Resale and Consignment Store. We buy, consign or part-exchange designer shoes, handbags, accessories and luxury fashion. Preloved designer fashion in unworn or nearly-new condition. We buy and sell pre-loved shoes, handbags and fashion from luxury brands such Balenciaga, Balmain, Chanel, Christian Louboutin, Dior, Gucci, Fendi, Dolce & Gabbana, Bottega Veneta, Louis Vuitton, Prada, Valentino, Yves Saint Laurent and many more.
Contact info
19 Ewell Road, SM3 8DD, Sutton, United Kingdom
- 02086618888
- Admin@highheelhierarchy.com
- highheelhierarchy.com
4.8
Excellent
372 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good range of unique products and great…
Always checking out HHH’s items. Bought a few things now and always really happy with them. Good range of unique products and great value!
October 30, 2023
Unprompted review
Impeccable customer service
Roberta and Lynnard were amazing today. Bought two pairs of shoes and two bags.
October 16, 2023
Unprompted review
Perfect
Have purchased and sold shoes to hhh many times and every time have received perfect customer service the shoes are always beautiful and packaged with such thought and care.
I would 1000% recommend buying and selling to high heel Hierarchy.
October 3, 2023
Professional
Professional , quick and reliable service . Sold my Burberry scarf for a good price . The whole transaction went very smoothly and quickly. Definitely recommend their service .
September 26, 2023
Unprompted review
Reply from High Heel Hierarchy
Hi Mariam,
Thank you for leaving us a 5 star review. We are over the moon that you are happy with our service and hugely appreciate that you have chosen HHH to sell your beautiful designer piece to.
Please don’t hesitate to contact us if you have more luxury items to sell in the future.
Kind regards,
HHH
Thank you so much for this beautiful…
Thank you so much for this beautiful black velvet Balmain dress! I had been looking for it for 7 months and was over the moon when I found it on your store. I am so happy to have the dress!! Thank you so so much!
September 21, 2023
Unprompted review
Reply from High Heel Hierarchy
Hi Sophia,
Thank you so much for your 5 star review, we really appreciate it.
So pleased you found the designer dress you were looking for.
Enjoy your beautiful Balmain dress and Hope you come back soon.
Kind regards,
HHH
No response following an email query…
No response following an email query regards a problem with the product I bought
September 3, 2023
Reply from High Heel Hierarchy
Hi Thomas,
Your wife had messaged us on Instagram and we immediately replied, but we have not heard from her again.
If you had an issue with the item, you should have requested return within the time-frame specified in our return policy.
Interestingly, the initial message from your wife states as follows:
‘Hello ladies
I just had to say wow just wow, my husband (the cheeky one who kept putting offers in last week) my cl shoes came today and just the packaging alone I was so happy!
Love the shoes
Thank you again
Much love
….
We have been in contact with your wife, at no point has she requested a return, and neither have you.
We have given you a very generous discount on this item, and would have been more than happy to accepted return had you asked for it.
It is a shame that you felt the need to leave a a 2 star review even though you kept the item.
I sincerely wish for your wife to get as much enjoyment out of the beautiful shoes as possible.
Regards
Roberta
Super High Heel Transaction
Excellent business to deal with. The owner is very friendly and helpful. The transaction for speedy and smooth. Can't fault the owner service a pleasure to deal with.
August 24, 2023
Unprompted review
Great service from Triple H
Great service from Triple H, item arrived quickly and the packaging was classy and of high quality, I will definitely shop again, the perfect seller for that special item.
August 9, 2023
Great experience with High Heel…
Great experience with High Heel Hierarchy and the personal attention from Roberta. The fact that she has a physical shop makes it very easy and simple to view everything and see her in person to discuss the sales process.
August 21, 2023
Unprompted review
Reply from High Heel Hierarchy
Hi there,
Thank you so much for leaving us a 5 star review, it is hugely appreciated.
We are so pleased you were happy with our service and I hope we can be of service again very soon.
We love meeting our clients, hope to see you in our store again soon.
Warmest regards,
HHH
Couldn’t recommend highly enough!
I have both sold and purchased items with High Heel Hierarchy and I couldn’t recommend them highly enough. All my transactions have been absolutely seamless and they put so much time and effort into ensuring your items get sold for the best possible price, a pleasure to do business with! Thank you!
August 8, 2023
Unprompted review
Reply from High Heel Hierarchy
Hi Morgan,
Thank you so much for your amazing review, it really made our day.
Your repeat custom is hugely appreciated and we are over the moon that you were happy with our service.
It has been our pleasure to help you sell your beautiful designer items.
Warmest regards,
HHH
Excellent as always
Fantastic, ordered in the afternoon and had them by the next day! Beautifully packaged. Always a lovely experience. Would highly recommend HHH
July 19, 2023
I recently sold a pair of designer…
I recently sold a pair of designer shoes to HHH I got a really competitive price for them and very promptly paid I’m so impressed with the service.
July 17, 2023
Unprompted review
Reply from High Heel Hierarchy
Hi Helen,
Your 5 star review is appreciated, thank you.
We are so pleased that you are happy with our service and we are grateful that you chose us to sell your designer shoes to.
Please don’t hesitate to get in touch if you decide to sell more luxury items in the future.
Warm regards,
HHH team
I have used HHH lots of times
I have used HHH lots of times. The service is amazing. Super fast delivery, fab communication and the best designer hand bags and shoes.
Highly recommend x
June 12, 2023
Reply from High Heel Hierarchy
Hi Jo,
Thank you so much for your amazing review, it has made our day!
We are so pleased that your are happy with our service and you love our designer items.
Thank you for your repeat business, it is hugely appreciated.
Warm regards,
HHH
Authentic Designer Resale and Luxury Consignment
My wife happy I’m happy great service…
My wife happy I’m happy great service next time only high heel 😍
June 13, 2023
Unprompted review
Reply from High Heel Hierarchy
Hi there,
Thank you so much for taking the time to leave us a 5 star review.
We are so pleased that your wife is happy with your purchase and that you are satisfied with our service.
Thank you for choosing HHH for your designer needs.
Warm regards,
HHH
Great and fast service
June 2, 2023
Reply from High Heel Hierarchy
Hi Jessica,
Thank you for taking the time to leave is a 5 star review, it made our day!
We really appreciate your business and very grateful to have you as a customer.
Best regards,
HHH
Highly recommend High Heel Hierarchy!
Really quick online response, even out of hours. Super friendly and relaxed service in store! Excellent quality items at excellent value. And allows those who are plant based to wear items they wouldn’t normally purchase as it’s supporting sustainability!
May 28, 2023
Reply from High Heel Hierarchy
Hi Mrs Moon,
Thank you so much for leaving us such an amazing review, it is hugely appreciated.
We are SO pleased you are happy with the quality and the value of the designer items we have for sale.
We love meeting our customers and hope to see you soon.
Best regards,
HHH team
I just love this place
I just love this place - amazing products and great customer service. I have bought so many beautiful gems from here 😊
June 7, 2023
Unprompted review
Very welcoming trip to HHH store to…
Very welcoming trip to HHH store to collect my beautiful purchase. Thank you Roberta and team x
May 28, 2023
Reply from High Heel Hierarchy
Hi Carly,
Thanks so much for leaving us a 5 star review.
It was a pleasure seeing you. Hope you love your beautiful new Christian Louboutin booties.
We hope you come back soon.
Warm regards,
HHH
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