Arrived in good time and delivery driver unlike so many others rang the door bell and knocked on the door plus was polite and friendly
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Review summary
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Reviews shaping this summary
I found exactly the type and size of loft insulation that I wanted on the High loft website, and at a good price. Ordering was straightforward via Shop, and it was delivered very promptly, 2 days afte... See more
I had a great experience using HighLoft, Delivery was on time, Quality of product great, I could work without a mask and gloves with this new type Insulation. Loft covered all over with quarter of... See more
Order processing was great, DHL were going to deliver next day but then they changed the date and I eventually received it 3 days later. I worked 3.5 decades in the Insulation industry, and I was very... See more
Company details
Written by the company
Welcome to High Loft. We are part of the Sartex Quilts & Textiles LTD Group. Sartex Quillts & Textiles are a family run vertical textiles manufacturing business based in Greater Manchester and has been established for over 40 years. Within the 40 years of trading, Sartex has been the preferred supplier partners to major high street retailers and hotel chains within the UK, EU & Globally. We're thrilled to now offer you the highest quality, eco-friendly loft insulation rolls, fire retardant wadding Rolls & Polyester Fibre solutions. Our mission is to help you create a warm, comfortable, and sustainable spaces while reducing your carbon footprint and energy bills. Our range of products is carefully selected to ensure they are not only environmentally friendly, but also long-lasting and efficient. Browse our site and discover how you can make your home a more comfortable, sustainable place with Highloft insulation.
Contact info
High Loft HQ, Castle Mill, Queensway , OL11 2NY, Greater Manchester, United Kingdom
- 020 3982 7144
- info@highloft.co.uk
- highloft.co.uk
4.6
Excellent
479 reviews
Hasn’t replied to negative reviews
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Very helpful when initial order failed…
Very helpful when initial order failed to arrive.
December 17, 2024
Tree Fern protection 🎄🎄
Great product and using for frost protection, looks like it will do a great job and not hold water after any rain due to materials used
December 25, 2024
Quality product
Product delivered on time in tough packaging. Good quality insulation and no irritation.
December 23, 2024
The recycled insulation is perfect.
The recycled insulation is perfect.
Great price!
No irritants!
The delivery time was sent to us in advance, then the goods were on time, the delivery people were polite.
I will using this company for the rest of my insulation needs.
I’m completely satisfied.
Well done high loft! 5 stars.
December 21, 2024
The insulation arrived on time.
The insulation arrived on time.
Was very easy to handle and we filled up holes where the air was coming thro.
December 8, 2024
Quick service & delivery
Quick service & delivery
Easy ordering with good advice on how to measure for amount of insulation required
December 11, 2024
Roof Insulation
Ordered roof insulation rolls marketed as 8m long. Actual measurement of rolls supplied was only 7.2m. Contacted High loft to request they fulfilled supply of the full amount paid for. Still waiting a response.
December 4, 2024
Excellent customer experience
Excellent customer experience. Easy to order, simple to pay and kept informed of preparatory stages for delivery, which was within two days of ordering.
December 2, 2024
great prices...quick delivery
November 30, 2024
Crap product and crap customer service :(
Purchased the polyester ball fibre stuffing and it was awful, not like the description or the picture. I emailed with photos and asked for a refund, a fella called to say he would look into it and get me new stuffing sent out in 2 days and that he would call me back.. I had no call back and no stuffing, I emailed again.. but nothing, no new stuffing and no refund.
Awful company, I'm suprised at the good reviews.. I certainly would not recommend this company.
I'm now stuck with 10kg of crap stuffing I cant use and am at a loss, I had to buy some good stuffing from another company af a higher price.
November 29, 2024
Unprompted review
Everyone I spoke to on the phone were…
Everyone I spoke to on the phone were extremely helpful.
They gave very good advice.
November 20, 2024
Delivery too quick!
Delivery too quick! However, the items were placed in the desired location having only been informed hours previously. Too many emails sent (up to 5 per communication).
November 18, 2024
Fantastic price and received my…
Fantastic price and received my installation the next day without paying any extra.
November 10, 2024
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