Arrived in good time and delivery driver unlike so many others rang the door bell and knocked on the door plus was polite and friendly
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Review summary
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Reviews shaping this summary
I found exactly the type and size of loft insulation that I wanted on the High loft website, and at a good price. Ordering was straightforward via Shop, and it was delivered very promptly, 2 days afte... See more
I had a great experience using HighLoft, Delivery was on time, Quality of product great, I could work without a mask and gloves with this new type Insulation. Loft covered all over with quarter of... See more
Order processing was great, DHL were going to deliver next day but then they changed the date and I eventually received it 3 days later. I worked 3.5 decades in the Insulation industry, and I was very... See more
Company details
Written by the company
Welcome to High Loft. We are part of the Sartex Quilts & Textiles LTD Group. Sartex Quillts & Textiles are a family run vertical textiles manufacturing business based in Greater Manchester and has been established for over 40 years. Within the 40 years of trading, Sartex has been the preferred supplier partners to major high street retailers and hotel chains within the UK, EU & Globally. We're thrilled to now offer you the highest quality, eco-friendly loft insulation rolls, fire retardant wadding Rolls & Polyester Fibre solutions. Our mission is to help you create a warm, comfortable, and sustainable spaces while reducing your carbon footprint and energy bills. Our range of products is carefully selected to ensure they are not only environmentally friendly, but also long-lasting and efficient. Browse our site and discover how you can make your home a more comfortable, sustainable place with Highloft insulation.
Contact info
High Loft HQ, Castle Mill, Queensway , OL11 2NY, Greater Manchester, United Kingdom
- 020 3982 7144
- info@highloft.co.uk
- highloft.co.uk
4.6
Excellent
479 reviews
Hasn’t replied to negative reviews
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Satisfied customer 'eventually'
Original review = 1 star - The order never arrived. I have telephoned, emailed and posted queries on website, but no one has responded. I am still waiting for the delivery or a refund. Date of experience: May 05, 2024
Updated review = 4 stars - The HighLoft customer services team finally got in touch with me. They said my order had been cancelled (not by me) and that they would arrange a replacement. HighLoft also offered me a 30% refund if I would delete my 1 star review on here. The replacement arrived a few days later. However it was 3 meters short. I ordered an 8 meter roll and received a 5 meter one. I got back in touch with HL. They asked me to provide photographic evidence. I was not impressed with this request, because it implied I was lying. Anyway, I took a photo of the roll next to a tape measure. They acknowledged the shortfall and sent another 5 meter roll. They also refunded me 30%. I thought rather than deleting my original 1 star review, it would be more honest and fair to give a full account of the experience.
June 8, 2024
Unprompted review
Excellent experience
Ordered on telephone with very helpful lady. Excellent product, rapidly delivered. 10 out of 10!
May 30, 2024
Insulation material best buy
Reviewed several suppliers but this was the best value for the type of insulation we’re looking for.
Easy to lay without the irritation of other products.
Delivered in the timescale they promised.
Pricing very competitive.
May 30, 2024
Recommended Insulation SupplierDelivered exactly what was required…
Delivered exactly what was required prompt and efficient
May 27, 2024
No itching!
Great item, so much better than the stuff that makes you itch! Great company too, delivered when they said and well packaged
May 25, 2024
Fantastic service and quality highly…
Fantastic service and quality highly recommend to all would definitely use HighLoft again.
May 23, 2024
The order never arrived
The order never arrived. I have telephone, emailed and posted queries on website, but no one has responded. I am still waiting for the delivery or a refund.
May 5, 2024
Good delivery time
Good delivery time. Well packaged
Nice and easy to use with no problems with itchy skin and particles.
May 1, 2024
Excellent product very quickly delivered
April 28, 2024
good price and delivered as promised
May 6, 2024
Had to contact three times as only 1…
Had to contact three times as only 1 part delivered lovely lady sorted for us
May 5, 2024
Not happy
Not happy. This is the 3rd time the product wasn't delivered. Thes first order has to be cancelled. This second order still hasn't arrived and it was ordered over 2 weeks ago! Very Poor service!
April 29, 2024
Dire
Dire. Sent wrong size, ordered 730mm width got 200mm. Asked for insulation to be picked up and refund. No longer replying to emails, about to dispute £300 payment with bank.
April 25, 2024
5 days still not dispatched.
Been waiting for a 5th day for delivery. Contacted them yesterday, received email back saying awaiting yodel collection.
Today no change to delivery details.
2-3 days it isn't. Will cancell order.
April 27, 2024
Unprompted review
The insulation was delivered quickly…
The insulation was delivered quickly and it has great texture
April 12, 2024
Very good value for money
Very good value for money, easy to handle and fit, just bought some more.
April 10, 2024
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