Hightown Pharmacy Reviews 

273
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and easy ordering process, noting the straightforward steps from selection to delivery. Many appreciate the fast and reliable service, with items often arriving quickly, sometimes even next day, and well-packaged. Reviewers consistently find the prices competitive and affordable, often noting significant savings compared to other sources, and describe the overall service as excellent. However, some customers experienced issues with order rejections without clear explanations or raised concerns about medical record access. A few people also reported problems with delivery, including delayed items, missing parts, or prescriptions sent to the wrong address. Additionally, a small number of reviewers felt the service received was below expected standards.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent, fast, and reliable... See more

Delivery service

Customers consistently report positive experiences with delivery services, frequently highlighting the speed... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the quick... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great, reasonable, and... See more

Product

Users describe positive interactions with product, often highlighting great prices and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more

Rated 5 out of 5 stars

Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more

Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more

Rated 5 out of 5 stars

First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more


Company details

  1. Pharmacy

Written by the company

We are an independent pharmacy that operates both in-person and online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

273 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(273)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was very near Christmas when ordered

Was very near Christmas when ordered, But got order sent in time for Christmas, Also very well Packed super quick shipping, Great communications, Would very highly recommend this Seller, Thank you Dan For the personal touch. **********************************

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Rejected my order for antisickness tablet without any explanation. I dont know why, as local pharmacy suggested it, but they didn't have any in stock so I tried to order it on line. Very disappointed.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. Brilliant affordable prices. Very fast to respond by email and quick delivery. Will be using this pharmacy going forwards.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Service

Sadly, a disappointing visit to this Pharmacy today.
Having been referred after a 111 telephone consultation ( and foolishly requesting to use the services of this Pharmacy ) .... I was not impressed at all.
When I was asked why I was there (which was Uvulitis) .... It was suggested that this was just an additional symptom to a bad cold that I have. I assured her that I would not call 111 for a referral with just cold symptoms.
After a number of trips into the back by the assistant to liaise with the Pharmacist (who almost appeared to be hiding behind shelving) ... it was suggested that I used 'self help' methods and to return in 2 days time if there was no improvement.
At no point did I have any direct conversation with the Pharmacist.
This seemed a little strange as I was advised by the 111 handler to ONLY speak to the Pharmacist.
The referral seemed to be a waste of time all around.
I do understand that Pharmacy services have increased to take pressure away from Doctors Surgeries .... but on this occasion, I felt that the service received was below an expected standard.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good efficient service

Ordered additional medication that had previously been prescribed by my GP. I like that they check these things before dispensing. Arrived within a couple of days once checked so overall a great service.

November 6, 2025
Unprompted review

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