Hightown Pharmacy Reviews 

273
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and easy ordering process, noting the straightforward steps from selection to delivery. Many appreciate the fast and reliable service, with items often arriving quickly, sometimes even next day, and well-packaged. Reviewers consistently find the prices competitive and affordable, often noting significant savings compared to other sources, and describe the overall service as excellent. However, some customers experienced issues with order rejections without clear explanations or raised concerns about medical record access. A few people also reported problems with delivery, including delayed items, missing parts, or prescriptions sent to the wrong address. Additionally, a small number of reviewers felt the service received was below expected standards.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent, fast, and reliable... See more

Delivery service

Customers consistently report positive experiences with delivery services, frequently highlighting the speed... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the quick... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great, reasonable, and... See more

Product

Users describe positive interactions with product, often highlighting great prices and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more

Rated 5 out of 5 stars

Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more

Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more

Rated 5 out of 5 stars

First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more


Company details

  1. Pharmacy

Written by the company

We are an independent pharmacy that operates both in-person and online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

273 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(273)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Speedy and efficient service

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found Highgate did supply them. It was a simple process and the order arrived very speedily. I wold recommend Highgate to anyone who wants the convenience of have home delivery.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Medication declined & customer service awful….

I originally gave HP 5 stars when I wrote a review a good while ago when I first purchased from this company.

The last couple of times though it has been completely different.

Both times my medication was refused. Their customer service is awful too.I had to send several emails in order to get a response.

I ended up purchasing my medication elsewhere where it was approved and dispatched same day!

Needless to say I won’t be using HP again.

October 16, 2025
Unprompted review
Hightown Pharmacy logo

Reply from Hightown Pharmacy

Hi,

We understand how frustrating it can be when a treatment you’re hoping to receive is declined.

However, as a regulated pharmacy, we must always prioritise patient safety over profit. On the last two occasions we could not safely supply the treatment without potentially putting your health at risk. We appreciate this may be disappointing, but we hope you can understand that safety has to come before convenience.

In regards to communication our pharmacy team is not open over weekends, and your message was replied to on Monday as soon as the pharmacy opened.

Kind regards

Rated 5 out of 5 stars

Great pharmacy.

This pharmacy has been great, helping me with getting medication when I'm struggling to get an appointment at my doctor. I don't think pharmacists get enough credit for the work they do.

October 1, 2025
Unprompted review
Rated 3 out of 5 stars

Paid for next day delivery which was 7…

Paid for next day delivery which was 7 pound. 4 days after order I haven’t received the item. Seems a good service overall but was overcharged as paid for postage but didn’t arrive.

October 1, 2025
Hightown Pharmacy logo

Reply from Hightown Pharmacy

Hi Liam,

Could you please email support@hightownpharmacy.co.uk
with your order number? We’ll look into this for you and, if the delay was caused by Royal Mail, we may be able to approve a refund for your postage cost.

Kind regards,
Dan

Rated 2 out of 5 stars

Rubbish service

Was ok , till I changed address from work to new. Sent out prescription to wrong address only been advised can't do anything until Royal Mail send it back

September 22, 2025
Unprompted review
Hightown Pharmacy logo

Reply from Hightown Pharmacy

Hi Rajinder,

Apologies if the wrong postcode got applied to your order. I'm glad we managed to get it sorted and re-dispatched out to you.

Kind regards,
Dan

Rated 1 out of 5 stars

DON'T TRUST HIGHTOWN PHARMACY

I joined Hightown Pharmacy to apply for a medication that you can't get through your normal GP and when applying I didn't put all of my medical and medication history down because of being unfairly judged by others previously. I bought their recommended medication, which is what I wanted, and placed the order and paid, a couple days later the order got rejected because Hightown Pharmacy had accessed my medical records and seen my history, they are supposed to ask my explicit permission to access my medical and medication history, it's against the law otherwise, at no point during the application or verbally did I give anyone permission to access my medical history, it's supposed to be private and I will be making a complaint to the ICO. To anyone looking for an online Pharmacist, I would say do your research and find a trustworthy one. The response given below is just lies, I download everything I do online as a PDF and I never consented to any access of my medical records, I will be in contact with my GP today to get information on when and how you were able to access my medical records without my permission and go from there. Also as for profanity, I said one word after I thought the call had ended and it wasn't intended to be aimed at anyone, it was just annoyance at being rejected and lied to.

September 15, 2025
Unprompted review
Hightown Pharmacy logo

Reply from Hightown Pharmacy

Hi Ron,

All prescription medication orders ask for Summary Care Record access to proceed with the order so we can make sure medication is safe to be prescribed for the individual. We will only prescribe medication where we feel it is safe to do so, it does cost us revenue when we reject orders as the full amount is returned to the customer. We take pride in our safe prescribing standards, which have been reviewed by the GPhC.

As an aside to the above, please remember it is another person on the end of the phone who is only doing their job, they don't deserve to have a profanity thrown at them while at work.

Kind regards,
Dan

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