I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more
I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more
First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more
Company details
Written by the company
We are an independent pharmacy that operates both in-person and online.
Contact info
Alt Road, L38 0BF, Hightown, United Kingdom
- 01519293130
- support@hightownpharmacy.co.uk
- hightownpharmacy.co.uk
4.6
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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My experience was good the only issue I…
My experience was good the only issue I had was I was suppose to receive delivery on the 3rd and I didn’t receive it. The delivery has been delayed.
September 2, 2025
Fast review and delivery
Fast review and delivery. Have used Hightown on a nunber of occations now and they have never let us down.
September 2, 2025
Great service
Great service. There was a questionnaire to complete to keep the patient safe. And the item arrived very quickly. I will return and shop here again.
September 1, 2025
Competitive price, well packaged on time.
First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reorder if it continues to be competitively priced.
August 26, 2025
Unprompted review
First time use of this company
First time use of this company. Found on the,internet,and when asked about placing an order were very helpful and gave a quick delivery.
August 5, 2025
Unprompted review
Excellent service as always.
August 4, 2025
Great service
Great service. The order was delivered on time, well packed and as ordered. I will use Hightown Pharmacy again.
July 31, 2025
Good prices with quick delivery.
July 24, 2025
Unprompted review
Easy to use website and ordering
Easy to use website and ordering
Good communication and check in aswell
Perfect 10/10
July 7, 2025
Unprompted review
They are just cheater
July 21, 2025
Unprompted review
Reply from Hightown Pharmacy
Hi Asad,
As explained on the phone you ordered Paracetamol which is a generic product. It states clearly under the image of the product that the brand you receive may differ, as well as saying again at the end of the consultation form 'You agree that if you have ordered a generic product the brand may vary from the image shown on the website'. So I fail to see how we are 'cheater' when we have fulfilled the order correctly.
Kind regards
Most impressed
Very efficient. Very courteous. Quickly rectified a mistake I had made with the ordering. Rarely experienced such impressive service from a commercial company. Will certainly use again.
June 30, 2025
1st time using Hightown Pharmacy
1st time using Hightown Pharmacy and very impressed. Excellent price , excellent service, super quick delivery.
June 30, 2025
Unsurpassed service great people to deal with.
My Wife is sadly a regular user of Fybrogel. After running out time to order again. Checked the nett fir prices and Hightown Pharmacy was significantly keener on price and included free delivery for a small spend. Ordered on Sunday afternoon delivered Tuesday lunchtime 😋. Brilliant service and very competitive pricing. What's not to like ? Thanks to team at Hightown Pharmacy who provided great communication throughout my order from start to delivery. Great service.
June 30, 2025
My order was checked and dispatched…
My order was checked and dispatched very quickly and I received it next day delivery. I'd highly recommend this Pharmacy.
June 20, 2025
Unprompted review
Rather disappointing and unproductive system
The online system was difficult, lagged and froze, my address was input incorrectly due to this. They couldn't help as I'm in Scotland, I got a doctors appointment quicker. Disappointing waste of time. Awaiting refund as of course, they take payment before processing.
June 23, 2025
Unprompted review
Reply from Hightown Pharmacy
Hi Nicola,
Your review is just flat out wrong.
1. We process 100s of orders a day and noone else has mentioned how 'laggy' the system is. And it was not your address that was inputted incorrectly it was your date of birth hence you could not be identified and we could not be certain you were over 18.
2. We can help people based in Scotland but as per the form you filled out we require their doctors details as Scottish patients do not have a summary care record. Again this was asked for BEFORE you placed the order, but you missed it off.
3. We do not take payment, a pending charge is placed against your account and it is then up to your bank to remove it. We only claim the charge if your order is accepted and posted.
I hope this helps.
Kind regards,
Dan
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