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Hightown Pharmacy Reviews 

273
•
TrustScore 4.5 out of 5

4.6

Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and easy ordering process, noting the straightforward steps from selection to delivery. Many appreciate the fast and reliable service, with items often arriving quickly, sometimes even next day, and well-packaged. Reviewers consistently find the prices competitive and affordable, often noting significant savings compared to other sources, and describe the overall service as excellent. However, some customers experienced issues with order rejections without clear explanations or raised concerns about medical record access. A few people also reported problems with delivery, including delayed items, missing parts, or prescriptions sent to the wrong address. Additionally, a small number of reviewers felt the service received was below expected standards.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent, fast, and reliable... See more

Delivery service

Customers consistently report positive experiences with delivery services, frequently highlighting the speed... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the quick... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great, reasonable, and... See more

Product

Users describe positive interactions with product, often highlighting great prices and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more

Rated 5 out of 5 stars

Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more

Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more

Rated 5 out of 5 stars

First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more

Company details

  1. Pharmacy

Written by the company

We are an independent pharmacy that operates both in-person and online.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(273)

93 reviews in the last 12 months

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Rated 1 out of 5 stars

Placed my order on 12 May on…

Placed my order on 12 May on subscription options 2 days later I’ve been asked for blood test I send it straightaway then I called to find out if I will be getting my order or not been told that someone will review my blood test and get back to me it’s just nightmare honestly
Terrible communication

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and Friendly

Fairly straightforward consultation for OTC pain meds for a recurrent back injury that flares up from time to time.

The speedy delivery makes all the difference.

April 7, 2025
Unprompted review

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