I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more
I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more
First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more
Company details
Written by the company
We are an independent pharmacy that operates both in-person and online.
Contact info
Alt Road, L38 0BF, Hightown, United Kingdom
- 01519293130
- support@hightownpharmacy.co.uk
- hightownpharmacy.co.uk
4.6
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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The correspondence was prompt and…
The correspondence was prompt and thorough. Dispensing and delivery were speedy.
January 31, 2025
Items arrived on time.
January 31, 2025
asy to order and kept informed about…
Easy to order and kept informed about delivery of product and cheaper than other online pharmacies!!
January 31, 2025
Efficient and a fast service
Efficient and a fast service. Great prices compared to many other pharmacists. Good communication as regarding my order.
January 16, 2025
Unprompted review
Excellent service very quick delivery
January 21, 2025
Unprompted review
Excellent service very reasonable…
Excellent service very reasonable prices easy to use site would definitely recommend
December 17, 2024
Unprompted review
Excellent service.
Excellent service.
Prompt reply,very efficient posting out and product in perfect condition.
January 6, 2025
Unprompted review
Service
Service? What service?
Order placed 2 weeks ago. Order sent to wrong address. Still waiting.
Won't darken this company's doorstep again.
January 8, 2025
Unprompted review
Reply from Hightown Pharmacy
Hi James,
Apologies regarding this, the order number you gave was for a different order which was posted, however your order was rejected and never dispatched.
The pending charge against your account will have been cancelled and should have disappeared by now.
Kind regards,
Dan
Simple, efficient process
The cream was recommended to me by my son and as it was over the holiday period and my doctors was closed I decided to use this online pharmacy. There was a simple questionnaire to complete and the item was received within a few days, much quicker than if I’d had to wait for a doctor’s appointment. I was kept informed of progress at all stages of the process.
January 2, 2025
Items arrived and are not what I…
Items arrived and are not what I thought i had ordered. Went back and checked, to the see a small print disclaimer stating products may vary.
@Hightown Pharmacy, send what is pictured or don’t bother - not good enough and misleading.
December 30, 2024
Unprompted review
Reply from Hightown Pharmacy
Hi Russell,
I first want to clarify for anyone reading this review, that you did in fact receive the correct medicine, as your review makes it seem like we have decided to send you a completely different product.
Generically listed medicines on the site all have the disclaimer 'Brand may vary. Brand shown is for illustrative purposes only.' right on the image of the product. as we cannot guarantee what brand comes in.
As each time we receive a delivery from the wholesaler a different brand would come in, it wouldn't be feasible to change the pictures on the website every time we get a different brand of in stock.
Kind regards,
Dan
Use Hightown pharmacy! Very professional
Very easy to navigate the website and consultation process. Quick response and dispatch of medication.
January 2, 2025
Excellent service
Excellent service. Very fast delivery in a very difficult time. This service is so useful. Gp appointments can take so long to arrange. I really appreciate the work you guys are doing keep it up. Would highly recommend. Thank you so much.
December 24, 2024
Unprompted review
Amazing pharmacy !!Brilliant pharmacy
Amazing pharmacy !!! .Ordered exactly what I needed and it was delivered very quickly .Would extremely recommend to all
Thanks so much 🙏 .
December 6, 2024
Unprompted review
Good communication with pharmacist and…
Good communication with pharmacist and med arrived quickly.
December 13, 2024
Unprompted review
Medication arrived very quickly
Medication arrived very quickly. Thank you!
December 13, 2024
Unprompted review
Great customer service.
Great customer service.
Very rapid delivery and follow up service.
Care and advice available at all times.
A very first class service all round
December 4, 2024
Unprompted review
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