Hightown Pharmacy Reviews 

273
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and easy ordering process, noting the straightforward steps from selection to delivery. Many appreciate the fast and reliable service, with items often arriving quickly, sometimes even next day, and well-packaged. Reviewers consistently find the prices competitive and affordable, often noting significant savings compared to other sources, and describe the overall service as excellent. However, some customers experienced issues with order rejections without clear explanations or raised concerns about medical record access. A few people also reported problems with delivery, including delayed items, missing parts, or prescriptions sent to the wrong address. Additionally, a small number of reviewers felt the service received was below expected standards.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent, fast, and reliable... See more

Delivery service

Customers consistently report positive experiences with delivery services, frequently highlighting the speed... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the quick... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great, reasonable, and... See more

Product

Users describe positive interactions with product, often highlighting great prices and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more

Rated 5 out of 5 stars

Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more

Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more

Rated 5 out of 5 stars

First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more


Company details

  1. Pharmacy

Written by the company

We are an independent pharmacy that operates both in-person and online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

273 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(273)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saved the day to stop the vomiting ready for wedding…

I needed medication to help stop vomiting and I couldn't leave the house and was on the verge of going to hospital, I was able to get medication approved from the pharmacist and delivered the next day. I have my wedding in 6 days so was panicking about not being well and the quick response and delivery saved the day without me having to leave the house. Thank you

December 2, 2024
Rated 5 out of 5 stars

Great service!

I came across this website as I needed some medication.

It was straight forward and easy from start to finish, my item was posted within 24 hours with a valid tracking number provided and was delivered today!

I will definitely be using this company again.

Thank you.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

This is a really great service to sort slightly more difficult-to-get medications at a good price. The products were dispatched quickly after a review and email from the pharmacist at Hightown Pharmacy. Thank you. Highly recommended.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Spoke to a lovely lady over the phone (apologies cannot recall her name), she helped me out with my online query and put my mind at ease. Will definitely use again.
Many thanks 😊

November 1, 2024
Rated 5 out of 5 stars

Perfect

All items I've ordered have arrived in perfect condition and right on time. You can't ask for more... Highly recommended

October 24, 2024
Unprompted review

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