HiGRID The Sleep Company Reviews 161

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

We bought the mattress 2 years ago. I weigh 100kg and my wife weighs 55kg. My side of the bed is properly sagging now. We've rotated it several times and it's the same on the other side and it's sta... See more

Rated 5 out of 5 stars

Mattress arrived promptly. Excellent quality. We have had many mattresses and have struggled find the right one. This is the first one we both found comfortable straight away. Our sleep is still not p... See more

Rated 1 out of 5 stars

Absolutely awful service. Bought a mattress a few months and find it extremely uncomfortable. I initiated a returns under the 200 nights free trial, over a week ago by emailing twice. No reply at all.... See more

Rated 1 out of 5 stars

Trying to return my mattress as per the 200 day guarantee but I've emailed Customer Support twice and called them several times - the phone either rings without being answered or goes off. The mattres... See more

Company details

  1. Mattress Store
  2. Bedroom Furniture Store

Written by the company

We are on a mission to upgrade the sleep quality for every individual. Our mattresses are the outcome of years of research and each layer has been crafted with Sleep Science at its foundation, so as to ensure your sleep is Happy, Healthy, and above all, sound.


Contact info

3.2

Average

TrustScore 3 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comfortable night's sleep

Mattress arrived promptly. Excellent quality. We have had many mattresses and have struggled find the right one. This is the first one we both found comfortable straight away. Our sleep is still not perfect, but we're finding we feel significantly better on waking than we have previously. Also the mattress does not retain our body heat which is helping with temperature regulation. We have only had it two weeks but the signs are promising. Long may it continue!

September 2, 2023
Rated 5 out of 5 stars

"What a Difference the HiGRID makes"

After reviewing mattress
for over a month I decided on the HiGrid, mainly knowing if it didn't live up to the reviews and statement by the company, I could return it. I'm a hot sleeper and have issues with hip pain and so needed a mattress that eased the pressure points.
My sleep has improved gradually over the first week of receiving my mattress and I'm enjoying so much less pain.
My order was delivered within 5 days, which included the weekend, and was informed at all points of its journey.
It arrived well packed and then placed into a box which made it so easy for taking upstairs for its resting place (😄)
(Easy with 2 people)
I would recommend the HiGrid for hot sleepers and persons with joint issues as it feels like its melting around your body

September 11, 2023
Rated 5 out of 5 stars

Highly recommended

I bought this mattress because i have scoliosis whish has gotten worse recently.I find it difficult to lie flat or anyway actually.
This has made sleeping much better because the mattress moulds to the shape of my body,what a relief it is.It feels firm to the touch but soft to sleep on.
I highly recommend it especially for anyone with spinal issues.

April 17, 2023
Rated 5 out of 5 stars

I don’t ever do reviews but this…

I don’t ever do reviews but this mattress is amazing. In the past I’ve struggled to find a comfortable soft mattress and this one I thought was maybe harder than I would choose but having the trial period I gave it a go and I’m so glad I did! No more back pain in the morning, able to sleep on my side comfortably, only waking up for the loo twice instead of at least four times and no more pressure sores! I can’t rate it high enough. Thank you for improving my life x

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

The best company ever

I recently had the pleasure of experiencing the HiGRID Premium Hybrid Mattress, and I can confidently say that it has taken my sleep to an entirely new level. This mattress is a true game-changer, offering an exceptional blend of comfort, support, and innovation. Paired with the outstanding customer service I received, HiGRID has earned my highest recommendation.

The moment I lay down on the HiGRID mattress, I was struck by its unique feel. This balance is unlike any mattress I've tried before, and I can feel the difference in my sleep quality. The mattress conforms to my body's contours, relieving pressure points and allowing for uninterrupted rest.

One of the standout features of the HiGRID Premium Hybrid Mattress is its innovative cooling technology. It's remarkable how well it minimizes any disturbances caused by movement, making it an excellent choice for couples or those who share a bed.

The exceptional product quality is complemented by the top-tier customer service provided by HiGRID. I had a few inquiries about the mattress's features, and their customer service team was not only prompt in their responses but also highly knowledgeable and friendly.

August 28, 2023
Unprompted review
Rated 4 out of 5 stars

A comfortable and cool mattress

The Higrid mattress is one of the best that I have slept on. It is on the firmish side but this does not matter because the mattress moulds to your body after a while. It is a cool mattress and conducts the heat away from the body so that you do not wake up too hot. My sleep has improved because of the Higrid mattress.
Buyers should note that Higrid deliver the mattress to the front door only. The delivery company does not carry it to the bedroom and they do not dispose of the old mattress

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Don’t second guess it

Great mattress! No more motion felt through the night, which is all i was hoping for and i am so pleased that it works!
The mattress is hard but soft at the same time and sooo comfortable! We keep finding excuses to lay on the bed throughout the day just because it feels so nice! Love it!
The service was great from start to finish!

July 24, 2023
Rated 2 out of 5 stars

Very terrible experience

Very terrible experience. I moved to a new place and ordered King size hybrid metress and while checkout it said 2-4 days of standard delivery, its been 5 days now and have not received my metress. Tried to email the team and they replied being sorry and saud due to high demand our metresses are still in production and your metress will be dispatched one week from now. I mean wth why did you put 2-4 days on website. Terrible company. They have made refund process so awful that I have no other choice than just to wait. I have to buy inflatable metress from amazon because of this which cost me more.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Comfortable mattress with great customer support

This mattress is among the best ones I’ve used: it is firm, supportive and my sleep has improved a lot since my purchase. I recommend everyone who prefers a firm mattress to try this one out.

The delivery was fast and easy, with many opportunities to arrange a free return on the off chance that one doesn't like it. The customer service was also very helpful and responsive.

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic mattress

Fantastic mattress! We’ve been in desperate need for a new Mattress for years, and I’m so glad we came across HiGrid. We have the luxury hybrid mattress and it’s the comfiest thing ever, like literally sleeping on a cloud! Would highly recommend HiGrids mattresses if you need a better night sleep.

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

The most comfortable nights sleep I…

The most comfortable nights sleep I have had in years!

The mattress is soft yet firm and I normally wake up numerous times in the night with back and shoulder pain but I’m now sleeping through and waking up fully rested without the aches and pains I was previously experiencing!

Delivery was so quick (next day)
I will be recommending this mattress to everyone! It’s such great quality definitely 5 stars!

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Mattress came super fast and very well…

Mattress came super fast and very well packaged, it’s such a dream to
Sleep on. My back and shoulders have been better in the mornings I’ve noticed I wake up in the same spot I fell asleep in and that never normally happens. It’s firm but still soft it shapes to your body perfectly I would highly recommend

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Soft and Firm at the same time

This mattress is firm and good for your back and at the same time very comfortable. It Adapts to the shape of your body and hence is very comfortable. It has definitely improved my sleep and I will recommend this to everyone who likes a bit of firm mattresses.

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Emma vs HiGRID

Having owned an Emma Original Hybrid mattress for a few years, I jumped at the chance to try the new HiGRID Premium Hybrid Single Mattress with Japanese patented smartGRID technology. Compared with a box which most of the time is damaged during transport, it came in a lovely round bag ready for unwrapping.

It's not a job for one person to lift the mattress (about 30 kg), so make sure you have someone to help you.

I left the mattress for 4 hours after opening it and it had fully inflated itself during this time and was ready to be slept on.

With 2500+ air channels in the SmartGRID layer, the mattress was both soft and firm. It didn't get hot or cold, which was an issue I had with Emma Mattress. The mattress cover can be removed to be washed easily. It feels cool even with a sheet on the mattress.

Due to my bad back, I was nervous about switching mattresses, especially after years of sleeping on Emma, but this one provides support in all the right places and just fits my body perfectly. In addition to being extremely comfortable, it was also very supportive.

When you perch on the edge of the mattress it has a firm feel and the sides of the mattress don’t collapse. Early days but really pleased with it so far. Also, it comes with a 10-year warranty which helps assure the mattress's quality.

April 1, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look