HiGRID The Sleep Company Reviews 161

TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

We bought the mattress 2 years ago. I weigh 100kg and my wife weighs 55kg. My side of the bed is properly sagging now. We've rotated it several times and it's the same on the other side and it's sta... See more

Rated 5 out of 5 stars

Mattress arrived promptly. Excellent quality. We have had many mattresses and have struggled find the right one. This is the first one we both found comfortable straight away. Our sleep is still not p... See more

Rated 1 out of 5 stars

Absolutely awful service. Bought a mattress a few months and find it extremely uncomfortable. I initiated a returns under the 200 nights free trial, over a week ago by emailing twice. No reply at all.... See more

Rated 1 out of 5 stars

Trying to return my mattress as per the 200 day guarantee but I've emailed Customer Support twice and called them several times - the phone either rings without being answered or goes off. The mattres... See more

Company details

  1. Mattress Store
  2. Bedroom Furniture Store

Written by the company

We are on a mission to upgrade the sleep quality for every individual. Our mattresses are the outcome of years of research and each layer has been crafted with Sleep Science at its foundation, so as to ensure your sleep is Happy, Healthy, and above all, sound.


Contact info

3.2

Average

TrustScore 3 out of 5

161 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best nights sleep I’ve had in years

Best nights sleep I’ve had in years, since being a mum nearly 3 years ago, I’ve not had a good nights sleep! Put it down to parenthood but actually since having this new mattress I’ve slept like a baby! It was heavy to get upstairs but wouldn’t change it for the world. I’m already thinking about getting one for my grandad he NEEDS this! EVERYONE DOES! It’s the UK’s first & only SmartGRID mattress

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Is comfortable and high quality

I suffer from back pain and this mattress is the right one for me, it is comfortable and elastic with the shape of my body, when I wake up in the morning I don't feel back pain, the reason is to have a restful sleep on this mattress. The quality is great, I recommend it to everyone.also the delivery is quick,the staf is so friendly,high recommend . Need a good sleep to start the day .

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great Company and Mattress

Great company to deal with and the mattress was delivered quickly.
It was heavy but easy to get it set up.
The mattress is firm so it’s great for back sleepers like me.
Highly recommend 😊

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Best mattress out there!

This mattress is so comfortable. I have never had such good nights sleep since getting this mattress. Its somehow firm but soft. For the longest time I would wake up with a sore back but that hasn't happened since I got this mattress. I couldn't recommend it highly enough!

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

The Luxe Original mattress is amazing

The Luxe Original mattress is amazing, it is like sleeping on a cloud! It has made my sleep so much better and really helping my bad back. I love the way it adapts to your body for added comfort. I wish I had got one sooner!

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

The mattress is absolutely amazing

The mattress is absolutely amazing! I have been suffering with bad back pain since I had my daughter and the mattress has made such a difference! Definitely 5 star! My partner has definitely noticed a difference too, we also noticed that we haven’t been getting too hot in bed too anymore! Just great quality

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

An amazing mattress

An amazing mattress. I had a very bad back and the Hi Grid has fixed all of my problems. 5 Star product and a 5 star service as this was delivered straight to my door. No hassle!

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend as a physio

As a physio, I appreciate the importance of a high quality mattress. This one provides good orthopaedic support and will help to both reduce and prevent back/neck pain.

It was delivered the next day after ordering through Amazon.

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Comfortable and supportive, good value for money

When my other half and I saw the HiGRID premium hybrid mattress, we immediately ordered it. With SmartGRID technology and 2,500+ air channels, this mattress literally saves your life! I would classify it as medium-firm, but more towards the firmer end of the spectrum. However, it is a very comfortable mattress.

The bag it came in was nice. Due to its weight, I definitely recommend getting someone to help you remove it from the bag. Once opened, it took about 4 hours to get back to size. There was a slight smell, but nothing offensive. I could smell it very faintly on the first night (bound to be the case when my face is right next to it, but since then, I've not smelled anything).

Zero Partner Disturbance is the most crucial component; the combination of smartGRID and Spring appears to work wonders in that it absolutely stops movement from upsetting one another. I'm pretty impressed overall. The 200-night trial period is fantastic since it gives you plenty of time to decide if it's right for you.

It's a little more expensive than other memory foam or hybrid mattresses, but there are some items, like shoes, chairs, and beds, that you should never buy cheap or of inferior quality because if you're not in one, you're in the other.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

I was a little skeptical while buying…

I was a little skeptical while buying this mattress as the brand was new, but purchased this anyway & so glad about this decision. This is the best mattress ever. Extremely comfortable & firm at the same time.

January 31, 2023
Unprompted review

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