Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more
The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more
We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more
Company details
Written by the company
After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.
Contact info
Unit 100 Joseph Wilson Ind Est, Millstrood Road, CT5 3SN, Whitstable, United Kingdom
- 01227941314
- team@hillshomeandgarden.co.uk
- hillshomeandgarden.co.uk
4.9
Excellent
651 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Garden furniture
We were away the week after we purchased our garden furniture so hill's organised the delivery for the following week I had a text with the delivery window and another when they were 20 minutes away delivery men very helpful bringing it in the back gate
Assembly was fairly straightforward
There was an issue with one of the cushions for the stool but we took it back and was given a replacement overall great product and service
July 31, 2025
Absolutely superb service
Absolutely superb service! Rang for help on choosing the table & chairs & was given clear & cheerful help. Ordered on line & it all arrived the next day! Really nicely packaged, and the set is beautiful quality, just perfect!
July 28, 2025
Great service & really helpful customer service
Great service - ordered a Lifestyle Garden outdoor dining set on Tuesday. Received a call on Wednesday offering delivery Thursday or Friday. Super fast especially as they’re in Whitstable and we’re in Devon! Opted for yesterday. Table is set up and we’ve already sat outside for a meal! Thank you so much. Will recommend you to everyone 😊
August 5, 2025
Unprompted review
Quick prompt delivery value for money
August 8, 2025
Great service from Hills
Great service from Hills. Good quality products at a reasonable price and delivered as and when they said they would be.
July 31, 2025
All the staff are friendly and helpful…
All the staff are friendly and helpful and you don’t feel pressurised to rush
Into buying something. Delivery is quick and the delivery staff are efficient and helpful.
July 27, 2025
Great communication & helpful staff
Great communication & helpful staff. Would Definately recommend & buy from you again in the future. Competitive prices & quick delivery too
July 27, 2025
Purchased 2 big sets of furniture
The warehouse was filled with lots of lovely garden furniture. It was hard to pick but after choosing our purchases they were able to give us advice on assembling and looking after the furniture. A delivery was arranged for less than a week and was delivered to the spots in the garden. We are more then happy with the furniture, it is good quality, robust and looks fantastic.
July 25, 2025
Friendly staff, good service
Friendly staff, good customer service. Only had to wait a couple of days for delivery. Delivery went smoothly. Very pleased with the Royal bar set and Bistro set.
Thanks
July 25, 2025
No dramas concerning issues with the furniture.
We purchased a table with four chairs and a bistro/coffee set. The furniture is fantastic but unfortunately there was an issue with three of the chairs and also a section on the table legs where the screw was not tightening in the thread. I contacted the store and explained the issues. I was dealt with in a professional and courteous manner and a delivery was immediately arranged to exchange the table part and chairs. There were certainly no dramas which makes a pleasant change.
July 5, 2025
The staff in the shop were very…
The staff in the shop were very helpful, the quality of the garden furniture is excellent it was just what I needed.
I would recommend Hills.
July 5, 2025
Great selection and super staff!
Super company to deal with great staff, really helpful and such a wide range of Garden Furniture spoilt for choice.
June 6, 2025
Great customer support.
Great customer support.
One of the chairs purchased was faulty but the team were very responsive and once the issue was clarified, a replacement was shipped. Thank you Tim!
July 23, 2025
Unprompted review
Helpful and free delivery
July 5, 2025
Amazing…
Hills Home and Garden have some beautiful garden furniture in store. The service in store is excellent, lovely friendly staff, and the process of purchasing and arranging delivery was so simple. Delivered a mass of furniture 50 miles away for £30. Communication throughout was fantastic. I highly recommend Hills Home and Garden.
July 11, 2025
Staff were very helpful and friendly.We…
Staff were very helpful and friendly.We had a little problem but was sorted out straight away.
July 5, 2025
Garden furniture purchase
Bought our new garden furniture from Hillshomeandgarden -excellent service.
Answered all our questions, very quickly, kept us updated about delivery ( delivered within days of us ordering)
Excellent quality of furniture -we are well pleased with our purchase.
Would definitely use Hills again
July 1, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.