Hills Home and Garden Ltd Reviews 

650
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the spacious showrooms and the friendly staff who offer expert guidance and helpful advice without ever making anyone feel pressured to purchase. Buyers are also extremely pleased with the outstanding quality and stylish design of the furniture, alongside the prompt, professional delivery teams who carefully unpack and assemble items. Though some customers encountered minor setbacks, such as unexpected delivery delays from severe weather conditions, items arriving with missing components, or occasional booking mix-ups by staff members, the general experience remained highly satisfying. People appreciated that these issues were usually resolved quickly and efficiently by the supportive team.

What people talk about most

Delivery service

Clients share satisfaction with the delivery service, noting that orders consistently arrive promptly and as... See more

Product

Reviewers highlight positive aspects of product quality, praising the excellent materials, reasonable prices,... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable during their visits. Reviewers... See more

Service

Customers had positive experiences with service, describing it as professional, friendly, and efficient from... See more

Quality

Users describe positive satisfaction with product quality, highlighting items as solid, stylish, and built to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more


Company details

  1. Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

650 reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(650)

174 reviews in the last 12 months

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Rated 5 out of 5 stars

My new garden table

Well the table I bought I am really pleased with and looks great in my garden. Unfortunately it arrived with a couple of legs missing. I rang them about this. Now you get used to lots of companies making excuses about why they can’t sort things out. Hills was different firstly they were extremely pleasant about it and assured me they would sort it out. Two hours later they arrived at my door with the missing parts. I was so impressed. I definitely recommend them

August 29, 2025
Rated 5 out of 5 stars

Good choice on offer.

Staff were extremely helpful giving advice regarding the makeup of the furniture purchased, explaining that the upholstery was made to order and how long delivery would be. Plenty of choice regarding different designs to choose from. All in all, a good visit to the warehouse.

August 29, 2025
Rated 5 out of 5 stars

excellent service…

there was a fault on two of the cushions and I was worried about retuning them but there help and service i received was excellent. no problem getting them re[laced

August 16, 2025
Rated 5 out of 5 stars

From walking into the store to the…

From walking into the store to the delivery of our garden furniture was a smooth, professional & friendly service. We were given guidance, a tape measure when asked for and a chair was unpacked for us to try. Delivery was speedy, on a BH too. We would certainly recommend Hills to friends & family. And our garden furniture? Just what we wanted - perfect.

August 23, 2025
Rated 4 out of 5 stars

I am very pleased with my garden…

I am very pleased with my garden furniture. The sale was easy and the chap who helped with the sale was knowledgeable and friendly.
My only gripe is that there wasn’t a cover set available to buy for protection in the winter as they had ordered 10 units but only 5 sets of covers and had sold all 5 already. So I have to buy independent covers which may not fit as well as ones made for the set.

August 12, 2025
Rated 5 out of 5 stars

Great purchase

Really pleased with the set. Originally wished I’d brought a coloured set but now in situ I’m so happy. Have had evening dinner using the set and table is a good height. Easy to put together and appreciate the tool that came with the set to tighten bolts.

August 15, 2025
Rated 5 out of 5 stars

Top quality table set and perfect service from Hills

Was thinking of buying a dining set from another company online but it was the reviews of Hill's that swung it. Thrilled with the quality of the Solana set I ordered and the packaging and deliver was top notch. Can't fault the purchase and the experience with Hill's. Wish more companies wer like this.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Garden furniture

We were away the week after we purchased our garden furniture so hill's organised the delivery for the following week I had a text with the delivery window and another when they were 20 minutes away delivery men very helpful bringing it in the back gate
Assembly was fairly straightforward
There was an issue with one of the cushions for the stool but we took it back and was given a replacement overall great product and service

July 31, 2025

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