Hills Home and Garden Ltd Reviews 

649
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the spacious showrooms and the friendly staff who offer expert guidance and helpful advice without ever making anyone feel pressured to purchase. Buyers are also extremely pleased with the outstanding quality and stylish design of the furniture, alongside the prompt, professional delivery teams who carefully unpack and assemble items. Though some customers encountered minor setbacks, such as unexpected delivery delays from severe weather conditions, items arriving with missing components, or occasional booking mix-ups by staff members, the general experience remained highly satisfying. People appreciated that these issues were usually resolved quickly and efficiently by the supportive team.

What people talk about most

Delivery service

Clients share satisfaction with the delivery service, noting that orders consistently arrive promptly and as... See more

Product

Reviewers highlight positive aspects of product quality, praising the excellent materials, reasonable prices,... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable during their visits. Reviewers... See more

Service

Customers had positive experiences with service, describing it as professional, friendly, and efficient from... See more

Quality

Users describe positive satisfaction with product quality, highlighting items as solid, stylish, and built to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more


Company details

  1. Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

649 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(649)

174 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service ! I have now recommended you to friends and family.
We are very happy with our outside furniture and the services that was provided

October 17, 2025
Rated 5 out of 5 stars

Conservatory Furniture

I was quite concerned ordering conservatory furniture on line but everything was efficiently handled by Tim at HH & G Ltd in a very friendly and polite manner. The goods were delivered undamaged and on time by the contracted pallet company.

September 25, 2025
Rated 5 out of 5 stars

Highly recommended

Great selection. Good quality. Fair price. Polite,efficient salesman. Being delivered when said and contact made as promised.

October 3, 2025
Rated 5 out of 5 stars

First Class Company to deal with

Cannot fault any aspect of the dealings we have had with Hills. The products are good, the staff is excellent and after sales service is all you could ask for. We will be looking at Hills first whenever we are buying any of the type of products they supply, and would have absolutely no hesitation in recommending them.

September 25, 2025
Rated 1 out of 5 stars

Wrong delivery day given.

The person I booked through made a mistake with days so I was expecting next day delivery and paid for this service but on enquiring it was the two days after booking. This situation was made worse by the fact I was on holiday so had to travel back to Bristol not one day but twice incurring time and petrol. We lost two days of our holiday waiting and travelling back and fourth. Yes it appears I was refunded the delivery cost but doesn't really compensate. I would have been happy with the pink matching side table as a gesture of good will but initially only offered the five pound next day delivery charge. Who ever made the delivery arrangements should maybe have a calendar to hand as getting his day mixed up not really good enough.

September 4, 2025
Rated 5 out of 5 stars

Friendly staff

Friendly staff, got what I went for and this was delivered on date scheduled.
This was second time I bought from them.
Was really pleased how good the service was.

September 20, 2025
Rated 5 out of 5 stars

Excellent customer service

A good choice of cane furniture and exactly what we were looking for. The assistant was friendly and helpful but let us wander around at our leisure. We had updates on the progress of our purchase which arrived within the expected time frame. The delivery driver was also friendly and helpful.

August 7, 2025
Rated 5 out of 5 stars

Honest Company

We found this company online they had the item we wanted ordering was very easy the person we spoke to was very helpful explained about delivery it came on the day we specified delivery with care very pleased with our purchase
A very good company

September 16, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Both people in the showroom Tim and the other person gave excellent advise in helping us select the best product for our needs. They both couldn't of been more helpful. They both had in depth product knowledge. The delivery people were also good at their job on both occasions. Keep up the good work.

August 16, 2025
Rated 5 out of 5 stars

My new garden table

Well the table I bought I am really pleased with and looks great in my garden. Unfortunately it arrived with a couple of legs missing. I rang them about this. Now you get used to lots of companies making excuses about why they can’t sort things out. Hills was different firstly they were extremely pleasant about it and assured me they would sort it out. Two hours later they arrived at my door with the missing parts. I was so impressed. I definitely recommend them

August 29, 2025

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