Hills Home and Garden Ltd Reviews 

637
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, describing them as outstanding, stylish, and built to last. Many people highlight the exceptional service provided by knowledgeable and friendly staff who are helpful without being pushy. Reviewers frequently mention the smooth, professional, and timely delivery process, often noting that items arrived as arranged and were handled with care. The overall service, from showroom visits to post-purchase support, is consistently described as excellent. However, some customers also noted occasional issues with product condition upon arrival, such as missing parts or faulty items. Despite these instances, the company generally resolved these concerns efficiently.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, friendliness,... See more

Quality

Customers consistently express satisfaction with the quality of products, often describing items as top... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was free to walk around the store and make measurements without the hard sell. Delivery arranged the following week with updates. I opted for the assembly service for ease and the two guys were real... See more

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more

Rated 5 out of 5 stars

Great place to buy your garden furniture !! lots of choice and very competitive prices. Found ourselves a real bargain with a reduced set which is top quality and couldn't be happier with it. Deli... See more


Company details

  1. Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

637 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(637)

184 reviews in the last 12 months

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Rated 5 out of 5 stars

The original items we originally…

The original items we originally ordered were out of stock we were very promptly given a refund , we were very dissapointed because we really wanted the items , we could not give a review because we did not have the items , i.got a telephone call from the owners saying they had what we wanted but they were not boxed , they sent us them overnight we have received them today and we are over the moon , the company went out of their way to rectify our problem , their service was exceptional , thank you very much , will definatly buy off them again.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

From store to assembly - great service

Was free to walk around the store and make measurements without the hard sell. Delivery arranged the following week with updates.
I opted for the assembly service for ease and the two guys were really polite and even suggested setup ideas to make the most of the space. All rubbish took away too - would use them again.

July 7, 2026
Rated 5 out of 5 stars

Recommended 100%…

Visited the large outlet in Whitstable and were impressed by the choice. Chose a table and 4 chairs at a good competitive price. Delivery 5 days later and again impressed by efficiency, and politeness. All packing taken away.
Small downsides. No ad hoc seat cushions available, only small scatter cushions.
Unable to mix and match. All pieces are in sets. But this is the same everywhere I think..

July 1, 2026

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