Hills Home and Garden Ltd Reviews 

644
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful without being pushy, providing excellent guidance and advice. The service is frequently described as superb, professional, and efficient, from the initial showroom visit to the final delivery. People appreciate the outstanding quality of the products, which are often noted as solid, stylish, and built to last, alongside a great selection of items. However, some customers also noted specific issues, such as items arriving with missing parts or not fitting correctly upon delivery. There were also instances where delivery arrangements had errors, leading to delays or incorrect service, and some felt that specific service expectations, like packaging removal, were not fully met.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency of... See more

Product

People report positive experiences with product, often highlighting the good quality and reasonable prices of... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and not pushy... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality and durability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more

Rated 5 out of 5 stars

Great place to buy your garden furniture !! lots of choice and very competitive prices. Found ourselves a real bargain with a reduced set which is top quality and couldn't be happier with it. Deli... See more

Company replied


Company details

  1. Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

644 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(644)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding products and service.

Our purchase of a garden table and four chairs are excellent quality and value. Very friendly and helpful staff in the warehouse. Delivery and assembly spot on time as promised. We could not be more pleased.

April 28, 2026
Rated 5 out of 5 stars

Great experience purchasing pergola screens

Great experience purchasing pergola screens from Hills. The team was helpful and professional, and the screens are high quality, durable, and look fantastic. Installation was quick and hassle-free, and the delivery team were great. Very pleased with the result and would definitely recommend.

April 22, 2026
Rated 4 out of 5 stars

We love our table and chairs!

We love our table and chairs hence the 4 stars. It is really good quality at a reasonable price. We did have a couple of issues that unfortunately has put us off recommending the actual company to purchase from though. Delivery men on the other hand were absolutely brilliant, friendly and very helpful and handle the furniture with care throughout.

April 4, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for taking the time to leave us a review. We’re really pleased to hear that you love your new table and chairs and are happy with both the quality and value.

We are, however, very sorry to hear that there were issues with your experience which have left you feeling unable to recommend us. That’s certainly disappointing for us to hear, and we would always welcome the opportunity to understand what went wrong and see if there is anything we can do to put things right.

We’re delighted that our delivery team looked after you so well, and we’ll be sure to pass your lovely comments on to the guys.

Thank you again for your feedback and for choosing us.

Rated 5 out of 5 stars

Friendly staff and good products.

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable, not pushy - giving you time to choose, answering all our questions.
The quality of the furniture is outstanding - solid, stylish and built to last. Delivery was equally impressive. Everything arrived on time. Had to wait 2 weeks for delivery, as they were very busy being spring. Worth the wait. Driver was helpful and gave good advice on putting table together.
We wouldn't hesitate to recommend them .

April 2, 2026
Rated 5 out of 5 stars

A1 service and a great product

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great service from the 2 delivery guys who took care of our furniture and kept us updated on the delivery
would fully recommend using Hills A1 service.

April 1, 2026
Rated 5 out of 5 stars

Garden corner sofa set

My furniture was delivered by Ollie & his colleague. They were very professional & helpful.

Live our furniture from Hills, looking forward to using this in the Summer. Thanks guys, highly recommend 👌

April 7, 2026
Rated 5 out of 5 stars

From ordering to delivery was a first…

From ordering to delivery was a first class service .
The staff let you browse in the shop in peace , and when you decide what you want , they’re there to help you !
The goods are of really good quality , and delivery was spot on time !
Couldn’t fault them , thankyou .

April 1, 2026

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