Hills Home and Garden Ltd Reviews 

646
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful without being pushy, providing excellent guidance and advice. The service is frequently described as superb, professional, and efficient, from the initial showroom visit to the final delivery. People appreciate the outstanding quality of the products, which are often noted as solid, stylish, and built to last, alongside a great selection of items. However, some customers also noted specific issues, such as items arriving with missing parts or not fitting correctly upon delivery. There were also instances where delivery arrangements had errors, leading to delays or incorrect service, and some felt that specific service expectations, like packaging removal, were not fully met.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency of... See more

Product

People report positive experiences with product, often highlighting the good quality and reasonable prices of... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and not pushy... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality and durability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more

Rated 5 out of 5 stars

Great place to buy your garden furniture !! lots of choice and very competitive prices. Found ourselves a real bargain with a reduced set which is top quality and couldn't be happier with it. Deli... See more

Company replied


Company details

  1. Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

646 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(646)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Very efficient , delivery good so pleased with our table and chairs , wrapped up so well … very happy with the service

March 20, 2026
Rated 5 out of 5 stars

Always welcomed with a smile

Always welcomed with a smile. All questions are answered in depth and nothing is to much trouble. This is our third purchase and the delivery was nearly a week early. I would definitely recommend.

March 26, 2026
Rated 5 out of 5 stars

Garden furniture set order

We were looking for a particular garden furniture set which Hills had in stock. Ordering was straightforward and we appreciated the call to arrange a suitable delivery. Overall very quick and efficient. Thank you

March 12, 2026
Rated 5 out of 5 stars

Lots of good options to see and try out…

Lots of good options to see and try out in store. The person who served us was helpful and knowledgeable and delivery was quick and efficient.
A big thumbs up for the football table in store too from.our daughters - gave us time to look around uninterrupted

March 14, 2026

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