Hills Home and Garden Ltd Reviews 

647
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the spacious showrooms and the friendly staff who offer expert guidance and helpful advice without ever making anyone feel pressured to purchase. Buyers are also extremely pleased with the outstanding quality and stylish design of the furniture, alongside the prompt, professional delivery teams who carefully unpack and assemble items. Though some customers encountered minor setbacks, such as unexpected delivery delays from severe weather conditions, items arriving with missing components, or occasional booking mix-ups by staff members, the general experience remained highly satisfying. People appreciated that these issues were usually resolved quickly and efficiently by the supportive team.

What people talk about most

Delivery service

Clients share satisfaction with the delivery service, noting that orders consistently arrive promptly and as... See more

Product

Reviewers highlight positive aspects of product quality, praising the excellent materials, reasonable prices,... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable during their visits. Reviewers... See more

Service

Customers had positive experiences with service, describing it as professional, friendly, and efficient from... See more

Quality

Users describe positive satisfaction with product quality, highlighting items as solid, stylish, and built to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more


Company details

  1. Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

647 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(647)

171 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

The showroom is well laid out and has plenty of excellent quality items to choose from. The staff are friendly, helpful and informative and not pushy. We strongly recommend Hills if you’re after any new garden furniture and/or accessories.

February 20, 2026
Rated 5 out of 5 stars

Great customer service

Unfortunately the table I ordered was broken in transport. Hills customer support responded very quickly and I received a replacement table next day after I had provided photo evidence.
Fantastic customer service. Thank you!

February 18, 2026
Rated 5 out of 5 stars

Highly recommended

Highly recommended. I ordered some artificial bamboo and palm plants and my order came the next day. The quality is superb and all look very realistic. I will definitely be ordering again.

February 11, 2026
Rated 5 out of 5 stars

10/10 Hills

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficient and delivery great. Very professional and respectful of our property. Would highly recommend to anyone looking for garden furniture. Will be back to add to our collection soon.

January 29, 2026
Rated 3 out of 5 stars

Halls did ok to start

Halls did ok, chairs and table were damaged. Halls compensated us for the damage but the touch up paint promised never arrived. I enquired about the whereabouts of the paint but message wasn’t returned.

September 20, 2025
Rated 5 out of 5 stars

High quality item

Although delivery was delayed owing to very heavy snowfall over several days, my order arrived in perfect condition. It was left with a neighbour and an advisory note was left through my letterbox. High quality item and well worth the money.

January 2, 2026

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