Hills Home and Garden Ltd Reviews 

643
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful without being pushy, providing excellent guidance and advice. The service is frequently described as superb, professional, and efficient, from the initial showroom visit to the final delivery. People appreciate the outstanding quality of the products, which are often noted as solid, stylish, and built to last, alongside a great selection of items. However, some customers also noted specific issues, such as items arriving with missing parts or not fitting correctly upon delivery. There were also instances where delivery arrangements had errors, leading to delays or incorrect service, and some felt that specific service expectations, like packaging removal, were not fully met.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency of... See more

Product

People report positive experiences with product, often highlighting the good quality and reasonable prices of... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and not pushy... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality and durability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more

Rated 5 out of 5 stars

Great place to buy your garden furniture !! lots of choice and very competitive prices. Found ourselves a real bargain with a reduced set which is top quality and couldn't be happier with it. Deli... See more

Company replied


Company details

  1. Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

643 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(643)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great place to buy your garden…

Great place to buy your garden furniture !! lots of choice and very competitive prices. Found ourselves a real bargain with a reduced set which is top quality and couldn't be happier with it. Delivery was exactly as arranged and on time.
Highly recommended

May 30, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for the fantastic review and recommendation! We’re delighted you found such a great bargain and, most importantly, that you’re so happy with the quality of your new furniture. It’s also great to hear the delivery went exactly as arranged. We really appreciate you choosing us and hope you enjoy your new set for many years to come!

Rated 4 out of 5 stars

Good Service and excellent product.

Good Service and excellent product.

May 28, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for your review! We’re really pleased you were happy with both the service you received and the quality of your new furniture. We really appreciate your custom and hope you enjoy it for many years to come!

Rated 5 out of 5 stars

First class service

First class service, friendly staff.

May 22, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for the lovely review! We’re delighted you received first-class service and found our team friendly. We really appreciate your custom and hope to welcome you back again in the future! - Ollie

Rated 5 out of 5 stars

Great staff and service

Great staff and service. Delivery guys were very helpful

May 27, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for the great review! We’re really pleased you were happy with the service from our team and that our delivery guys were so helpful. We’ll be sure to pass your kind comments on to them. Thank you for choosing us!

Rated 5 out of 5 stars

Excellent service without question when…

Excellent service without question when my garden table had to replaced...and without charge.
Delivery men were so helpful and obliging.
What a wonderful business and I will not hesitate to recommend Hills to others.
Thank you

May 27, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you so much for such a wonderful review and recommendation! We’re delighted we were able to get the issue with your garden table resolved for you and make the replacement process as straightforward as possible.

It’s also lovely to hear your comments about our delivery team – we’ll be sure to pass your kind words on to them.

Looking after our customers after their purchase is just as important to us as the initial sale, so your feedback really does mean a lot. Thank you again for choosing Hills!

Rated 5 out of 5 stars

5 stars

5 stars, great service and advice, not pushy at all. Really impressed thank you all 👍

May 27, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for the fantastic 5-star review! We’re really pleased you were happy with the service and advice from our team and that you felt comfortable without any sales pressure. Your kind words mean a lot to us – thank you for choosing Hills!

Rated 5 out of 5 stars

Great service

May 26, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for your review! Glad you’re happy with our service 😊- Ollie

Rated 5 out of 5 stars

Stress free transaction

Stress free transaction, helpful staff, super fast delivery. Great work!

May 23, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for the brilliant review! We’re really pleased everything was stress-free from start to finish and that you found our team helpful. It’s also great to hear your delivery arrived so quickly. Thank you for choosing us!

Rated 1 out of 5 stars

Terrible company

Terrible company. False information. Delivery dumped on a driveway bolted to a pallet. Complete inconvenience and hassle DO NOT ORDER FROM THEM

May 28, 2026
Unprompted review
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

We're sorry that you were dissatisfied with the delivery experience.

This item is delivered via a third-party pallet network due to its size and weight. As stated on our website and within our terms and conditions, pallet deliveries are made on a kerbside basis and pallets are not collected after delivery.

To ensure the table arrives safely and without damage, it is secured to a pallet framework with pallet wrapping during transit. While we appreciate that disposing of the pallet and wrapping may be inconvenient, this is standard practice for palletised deliveries of large items such as this.

We believe the delivery was carried out in accordance with the information provided prior to purchase and with the delivery service selected. However, we are always willing to discuss any concerns and assist customers wherever possible.

We value customer feedback and encourage prospective customers to review all of our feedback when making their assessment.

Rated 5 out of 5 stars

Good communication and very prompt…

Good communication and very prompt delivery, would purchase from HH&G again without question.

April 27, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for the great review! We’re really pleased you were happy with our communication and the speed of your delivery. It means a lot to hear that you’d happily shop with Hills Home and Garden again, and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great Furniture, Great Price

We looked around before finding this large warehouse with lots of stock very near to us. Guys in there very friendly and helpful. Free delivery was good too.

April 29, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for the lovely review! We’re really pleased you found us and were impressed with the amount of choice we have on display. It’s great to hear you found our team friendly and helpful too. Thank you for shopping locally with us, and we hope you enjoy your new furniture!

Rated 5 out of 5 stars

Keenly priced

Keenly priced, good quality furniture and reliable service

April 28, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for the great review! We’re really pleased you were happy with the quality and value of your new furniture, as well as the service you received from us. We really appreciate your custom and hope you enjoy your new furniture!

Rated 5 out of 5 stars

Well treated throughout

Well treated throughout

April 28, 2026
Hills Home and Garden Ltd logo

Reply from Hills Home and Garden Ltd

Thank you for your review! We’re really pleased you felt well looked after throughout your experience with us. We really appreciate your custom and thank you for choosing Hills! - Ollie

Rated 5 out of 5 stars

Bistro set

Able to deliver on a day that suited me. Carried the furniture through to the garden aswell.
Lovely 2 seater bistro set.

May 12, 2026
Rated 5 out of 5 stars

Very helpful

Very helpful, had a small issue which they resolved quickly and professionally. Highly recommended. Very happy with the build quality. (4x3 pergola)

April 28, 2026
Rated 5 out of 5 stars

Helpful unpressurised service

Helpful unpressurised service. I was divided as to which items I wanted and changed my mind the following day. They swapped my choice without fuss. Could not have been more obliging. Thank you Hills

April 1, 2026
Rated 5 out of 5 stars

Perfect Service

The warehouse had an amazing range of for future to look and try out. I
Staff were friendly and helpful with everything.
Purchased a suite and it was delivered earlier than expected.
An amazing company and have already recommended to our friends.
100% from start to finish. Thank you

April 28, 2026

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