Hilton Car Supermarket Reviews 

3,618
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, polite, and thorough, ensuring that the entire vehicle purchasing process feels completely straightforward and transparent. Many consumers find the sales service remarkably smooth and stress-free, highlighting that team members go out of their way to answer questions and provide detailed explanations. Some reviewers were not happy with after-sales communication and experienced severe difficulties when trying to get post-purchase vehicle issues resolved. People also reported frustrating delays, poor responses, and long waiting times when attempting to contact support regarding mechanical defects or needed repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful, friendly,... See more

Service

Customers had positive experiences with service, often highlighting smooth, professional, and stress-free... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a high level of... See more

Product

Consumers find experiences with the product to be mixed. Many reviewers report being very happy with their... See more

User experience

Users describe positive interactions with user experience, noting that the buying process is straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dealt with jawad through the purchase of my new car . Nice guy showed all service history available and made the entire process a joy would recommend to anyone interested in buying a new vehicle to v... See more

Company replied

Rated 4 out of 5 stars

Hilton Car Supermarket is a great place to buy a car. Staff are all very helpful, in particular Jawad who helped me make my recent purchase. Minor paint chips sorted while I was there.The only smal... See more

Company replied

Rated 4 out of 5 stars

The experience was very straight forward but when we came to look for the car as the car was being valet it took ages to see the car as we had somewhere to be which was the only let down. However... See more

Company replied

Rated 5 out of 5 stars

Saad offered me brilliant service from the time of purchasing my vechile to finish. He was very polite, explained into details and set me up to drive my new vechile home. Although the process was a l... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We are a well-established used car supermarket located in Milton Keynes, offering a diverse selection of quality used cars for sale. Whether you're in search of a reliable family car or you've recently obtained your driver's license, our dedicated team is here to assist you. With a customer-centric approach at the core of our values, we prioritize your needs and bring decades of industry experience to the table. This enables us not only to provide professional guidance and support but also to share our personal insights. As a reputable car supermarket, our inventory boasts a wide range of vehicles, including popular brands such as AUDI, BMW, LAND ROVER, and BENZ, among others. We diligently source exceptional used cars at competitive prices, ensuring that our customers receive both quality and value. Whether you have a specific model in mind or seek recommendations, we're here to help you find your ideal used car. Don't hesitate to reach out to us and embark on your journey to discover your next pre-owned vehicle. Our team is eager to assist you in making a well-informed and satisfying purchase.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,618)

2,134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rana was amazing and very easy going

Rana was amazing and very easy going. Great experience.

September 9, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for sharing your experience. It is pleasing to know Rana’s relaxed and professional approach helped create such a positive experience. Your support means a great deal to us, and we hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Jawad was very good with showing us…

Jawad was very good with showing us around and was patient when we didn’t know what we wanted fully.

September 9, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for your generous review. It’s wonderful to know Jawad’s patience and customer-focused approach helped make your search feel relaxed and reassuring. We truly appreciate your confidence in us and wish you many memorable journeys to come.

Rated 1 out of 5 stars

I made a review complaining about my…

I made a review complaining about my reserved payment I hadn’t still
Received back from the 6th August have emailed ,rang numerous times & 6 days ago the garage responded on my review saying it had been raised in a email but guess what !!!iv had no email from them or even better still not had my money I am owed from them.Time for legal proceedings to begin
Joke of a company!!

August 6, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Hi Scott, thank you for taking the time to share your feedback. We are genuinely sorry to hear about the delay with your reservation refund and sincerely apologise for the frustration and inconvenience caused. This is not the experience we strive to provide. Your concerns have been forwarded to the relevant team for thorough investigation to establish the reason for the delay and why the refund has not yet reached you. They will review the matter carefully and take the appropriate action to address your concerns promptly. We appreciate your patience and remain committed to making this right as soon as possible.

Rated 5 out of 5 stars

Jawad was excellent and very helpful…

Jawad was excellent and very helpful throughout and I’m very happy with my purchase. Anyone was very welcoming at Hilton car supermarket

September 9, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Kristyn, for your kind review. We’re delighted our team created such a welcoming environment and that Jawad provided the guidance and care you needed. It’s wonderful to know you’re happy with your vehicle, and we hope it brings you lasting enjoyment.

Rated 5 out of 5 stars

Easy to deal with quick to respond and…

Easy to deal with quick to respond and very helpful to requests

September 9, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Eoin, for sharing your experience. It is pleasing to know our team remained attentive to your needs and provided prompt support whenever required. We truly value your confidence in us and hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Very friendly people and welcoming at…

Very friendly people and welcoming at all times. Always clear about details with the vehicles and efficient when questioned. Especially big thanks to Saad for helping me buy my Ford Puma.

September 8, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for your valued feedback. It's fantastic to know you appreciated the welcoming atmosphere, clear information and prompt support from our team. We're particularly pleased Saad's attentive guidance helped you find the right Ford Puma. Wishing you plenty of memorable drives ahead.

Rated 5 out of 5 stars

Imads service was excellent

Imads service was excellent. Was welcoming and very professional. Pleased with the vehicle.

Tracey.

September 8, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Tracey, for your kind review. We're delighted Imad made you feel comfortable and well looked after through his professional approach. We're also pleased your vehicle has met your expectations, and we hope you enjoy every adventure ahead.

Rated 5 out of 5 stars

Jawah was very helpful and made the…

Jawah was very helpful and made the process quick and easy

September 8, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Dax, for your generous feedback. It's wonderful to know Jawad's efficient and customer-focused approach made your experience so easy. We appreciate your confidence in us and wish you many rewarding miles with your new vehicle.

Rated 5 out of 5 stars

Jawan amazing customer service

Jawan amazing customer service

September 8, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Lewis, for your wonderful review. We're delighted Jawad's professional and personable approach made such a positive impression. We truly appreciate your recognition and wish you many enjoyable journeys ahead.

Rated 5 out of 5 stars

Looked after by Rana

Looked after by Rana

September 8, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Paul, for your valued review. We're pleased Rana's dedicated approach made you feel well looked after. We sincerely appreciate your support and wish you many rewarding drives ahead.

Rated 5 out of 5 stars

Good customer service

Good customer service, thank you Abul

September 8, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Solomon, for your generous review. It's wonderful to know Abul delivered the high standard of service we strive to provide. We truly appreciate your confidence in us and wish you continued enjoyment with your vehicle.

Rated 5 out of 5 stars

We purchased Ford Focus car from Hilton…

We purchased Ford Focus car from Hilton through Sales person Rana.
He was very friendly and helpful throughout the process. He guided us patiently in choosing the right car and made the whole purchasing process easy and stress-free for us. His communication was clear, good, and professional, and we really appreciated his support and guidance. Overall, a great experience!

September 8, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Manasa, for your generous feedback. We're thrilled Rana's personable service, clear communication, and patient approach made such a strong impression. It's especially pleasing to know he helped make your purchase feel effortless. Wishing you many rewarding miles in your Ford Focus.

Rated 5 out of 5 stars

Served by Saad who was patient and made…

Served by Saad who was patient and made the transaction seamless. Efficient.

September 7, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Chris, for your excellent feedback. We're delighted Saad's attentive approach helped make your purchase smooth and straightforward. We truly appreciate your recognition and wish you many enjoyable journeys ahead.

Rated 5 out of 5 stars

Great experience and Jawad was super…

Great experience and Jawad was super helpful

September 7, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Ellie, for your fantastic feedback. It's wonderful to know Jawad made such a strong impression through his commitment to customer care. We greatly appreciate your support and wish you continued satisfaction with your vehicle.

Rated 5 out of 5 stars

Sales Exec Shefan was a very friendly…

Sales Exec Shefan was a very friendly person. Very polite and excellent service. Supported us throughout the process of buying a car.

September 7, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Jamila, for sharing your experience. It's great to know Shafan guided you with such courtesy and professionalism throughout your purchase. Your feedback means a great deal, and we hope your new vehicle brings you lasting satisfaction.

Rated 5 out of 5 stars

The guy served named Shafan Nasir was…

The guy served named Shafan Nasir was excellent. From viewing to sale, he was friendly, honest & helpful. I will definitely recommend others.

September 7, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Khalilur, for your valued feedback. It's great to know Shafan's customer-focused approach helped make your vehicle purchase so positive. We're grateful for your recommendation and hope your new car serves you brilliantly for years to come.

Rated 5 out of 5 stars

Rana was really good

Rana was really good. Gave me all the time to make sure I made the best decision. Great guy

September 7, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Matt, for sharing your experience. It's wonderful to know Rana provided thoughtful guidance while allowing you the time to make your decision with confidence. Your feedback is greatly appreciated, and we hope you enjoy every journey in your new vehicle.

Rated 5 out of 5 stars

Ansab

Ansab, and the rest of the team were very helpful. All together it was a good experience

September 7, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for sharing your experience. It's fantastic to know Ansab and our team provided attentive support throughout your visit. We truly value your feedback and hope your new vehicle brings you lasting satisfaction.

Rated 5 out of 5 stars

Saad is fab

Saad is fab! Very clear and polite. Thanks Saad!

September 6, 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Rose, for your wonderful review. We're thrilled Saad's professional and considerate service stood out during your visit. Your appreciation is greatly valued, and may every journey ahead be a pleasurable one.

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