Dealt with jawad through the purchase of my new car . Nice guy showed all service history available and made the entire process a joy would recommend to anyone interested in buying a new vehicle to v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hilton Car Supermarket is a great place to buy a car. Staff are all very helpful, in particular Jawad who helped me make my recent purchase. Minor paint chips sorted while I was there.The only smal... See more
Company replied
The experience was very straight forward but when we came to look for the car as the car was being valet it took ages to see the car as we had somewhere to be which was the only let down. However... See more
Company replied
Saad offered me brilliant service from the time of purchasing my vechile to finish. He was very polite, explained into details and set me up to drive my new vechile home. Although the process was a l... See more
Company replied
Company details
Written by the company
We are a well-established used car supermarket located in Milton Keynes, offering a diverse selection of quality used cars for sale. Whether you're in search of a reliable family car or you've recently obtained your driver's license, our dedicated team is here to assist you. With a customer-centric approach at the core of our values, we prioritize your needs and bring decades of industry experience to the table. This enables us not only to provide professional guidance and support but also to share our personal insights. As a reputable car supermarket, our inventory boasts a wide range of vehicles, including popular brands such as AUDI, BMW, LAND ROVER, and BENZ, among others. We diligently source exceptional used cars at competitive prices, ensuring that our customers receive both quality and value. Whether you have a specific model in mind or seek recommendations, we're here to help you find your ideal used car. Don't hesitate to reach out to us and embark on your journey to discover your next pre-owned vehicle. Our team is eager to assist you in making a well-informed and satisfying purchase.
Contact info
Auckland Park Milton Keynes, MK1 1BU, London , United Kingdom
- 01908 888800
- hiltonassist@hiltoncarsupermarket.co.uk
- hiltoncarsupermarket.co.uk
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abul was fantastic from start to finish…
Abul was fantastic from start to finish
He listened to what I was looking for and found the car I wanted with ease
He answered all of my questions
I would definitely buy another car from him
September 12, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Jacqueline, for sharing your experience. It's particularly pleasing to know Abul listened carefully to your needs, provided clear guidance, and helped you find exactly the right vehicle. Your intention to return is a wonderful endorsement of his service, and we hope to assist you again in the future.
Very good price
Very good price, quality vehicle. Our contact Jawad Ghori was very helpful and efficient. 5 stars.
September 12, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you for your gracious recognition. We're delighted Jawad Ghori delivered the attentive service we strive to provide and that you were equally pleased with the vehicle and its value. Your five-star rating is truly appreciated, and may your new car bring you many memorable drives.
Jawad ghori was of great help today
Jawad ghori was of great help today. Smooth and seamless experience buying a car !
September 12, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Ollie, for your encouraging feedback. We're thrilled Jawad Ghori made the process straightforward while ensuring you felt well supported throughout. We sincerely appreciate your recognition and hope every drive in your new car is a rewarding one.
I had a great experience buying my car…
I had a great experience buying my car from this saleraperson Jawad Ghori were very frendly,professional,honest and helpful throughtout process.Thanks
September 12, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Jimmy, for your gracious comments. We're thrilled Jawad Ghori delivered the high standard of service we strive to provide, while ensuring you felt well supported throughout the process. May your new vehicle bring you comfort, confidence, and lasting enjoyment.
Cover the expense of the repair
After sales team eventually paid for my car repair costs.
The staff named Alina who is helpful and sincere .
May 30, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you for your feedback. It's reassuring to know our After Sales team was able to reach a resolution and take care of the repair expense. We'll be delighted to pass your recognition on to Alina for her genuine and attentive support. Wishing you continued satisfaction with your vehicle.
Abul gave us great customer service and…
Abul gave us great customer service and all we needed
September 11, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Shamila, for your positive review. We're thrilled Abul delivered the attentive support we strive to provide and made sure your needs were fully looked after. May your new car bring you plenty of memorable journeys.
Great customer service
Shafar was lovely and very helpful - thanks for making the stressful purchase of a car very easy!! 😁
September 11, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Ciara, for sharing your experience. We're pleased Shafar provided the reassurance and support that made your purchase feel comfortable and effortless. Your feedback is greatly appreciated, and we hope your new vehicle brings you lasting enjoyment.
Breach of Contract under the Consumer…
Breach of Contract under the Consumer Rights Act 2015
My friend purchased vehicle AO18 NFT for approximately £12,000. Within six months of purchase, the vehicle suffered a total gearbox failure, resulting in repair costs of approximately £6,000, together with additional losses including hire car costs.
A financial claim is being pursued for breach of contract under the Consumer Rights Act 2015, including Section 9, which requires goods to be of satisfactory quality. The relevant issue is when the fault occurred, not simply when it was subsequently reported to the dealer.
FTA: Ray or Jay (Manager) – despite being given the opportunity to resolve the matter, my emails have now been ignored. The dealership has refused to reimburse the repair costs or accept the rejected vehicle.
As the matter cannot be resolved through communication, court proceedings will now be commenced shortly to recover the repair costs and associated losses.
Breach of Contract – legal action pending.
September 4, 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Philip, thank you for taking the time to share your detailed feedback. We are very sorry to hear about the issues you have experienced with the vehicle and sincerely apologise for the frustration and inconvenience caused. This is not the level of service we strive to provide. We take feedback of this nature very seriously, and your concerns have been forwarded to our Aftersales Team for immediate attention. They are already working on your complaint and will review the matters raised carefully. A member of the team will reach out to you shortly with an update. We appreciate your patience while this is being reviewed and remain committed to working towards a positive and fair resolution.
Car sale
Saad very helpful with our new car purchase. All completed and happy with our new vehicle
September 10, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Rose, for sharing your experience. It's wonderful to know Saad's helpful and professional approach contributed to such a positive purchase. Your feedback is sincerely appreciated, and we wish you many rewarding journeys ahead.
Suhab
Suhab, make my visit a success from the time I arrived until the time I left his knowledge, friendly
September 10, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you for your kind review. We're delighted Suhab's attentive service and friendly manner ensured you felt well supported throughout your visit. We wish you continued satisfaction with your new vehicle.
I had an excellent experience with…
I had an excellent experience with Hilton Car Supermarket, and I couldn’t be happier with my purchase.
Vick was absolutely amazing throughout the entire process. I contacted him about the car, and just one day later, I was driving away in my new car. The whole experience was smooth, professional, and stress-free.
This is actually the second car I’ve purchased from Hilton Car Supermarket, and once again, they have exceeded my expectations. I have complete confidence in the team and would highly recommend them to anyone looking for a great car and outstanding customer service.
A special thank you to Vick for making the whole experience such a positive one. I’m very happy with my car and the service I received.
September 10, 2026
Unprompted review
Reply from Hilton Car Supermarket
We truly appreciate your continued support, Veruchia. It's wonderful to know Vick made your latest purchase such a smooth and reassuring experience. Your loyalty and recommendation are greatly appreciated, and we hope you enjoy many memorable journeys ahead.
Quick and efficient service
Quick and efficient service, Jaward was very friendly and helpful, super car, recommend.
September 10, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you for your excellent feedback. We're delighted Jawad provided such efficient and personable service throughout your experience. Your recommendation is sincerely appreciated, and we hope you enjoy your new vehicle.
Dealt with jawad through the purchase…
Dealt with jawad through the purchase of my new car . Nice guy showed all service history available and made the entire process a joy would recommend to anyone interested in buying a new vehicle to visit . 😀😀😀
September 10, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Eddie, for sharing your experience. It's wonderful to know Jawad's professional and personable approach made your purchase such a positive experience. We're pleased his thorough guidance gave you confidence throughout, and we truly appreciate your recommendation.
Jawad was most helpful.
September 10, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Andrew, for your kind review. We're delighted Jawad provided such attentive and professional support. Your feedback is sincerely appreciated.
Waiting time
Alright dealership, was able to get free hot drinks and water. Also have toilets on site. But with that comes a 3 hour wait time to test drive the car and then told to come back tomorrow. Came back the next day and the car seems to disappear and I had to wait a further 4 hours until I got the car and was able to leave. Was told the car is on the way and will be here shortly. And it never came even tho it was at the site the day before. Again I dropped of car for a free mot that came with the car. The company never got back to me. Had to call twice still with no response. I knew it was done because I checked online. I went in saw my car in the parking lot. So it was 100% ready and I ended up waiting under an hour till I got my keys.
The people where very friendly tho.
August 22, 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Obolob, thank you for sharing your experience with us. We are sorry that some aspects of your visits caused inconvenience and apologise for the delays experienced. Your feedback is important to us and will be taken on board as we continue to improve our processes and customer service. We are pleased to hear that you found our team friendly and appreciated the facilities. Thank you for bringing this to our attention.
I had a really positive experience…
I had a really positive experience dealing with Rana. From the very beginning, he was friendly, professional and genuinely helpful. He made the whole process of purchasing my car feel straightforward and stress-free, and I never felt pressured or rushed into making a decision.
Rana was knowledgeable, patient and took the time to answer all of my questions, making sure I understood everything clearly. He went above and beyond to make sure everything was handled properly and that I was happy with my purchase.
It’s refreshing to come across a car salesman who actually cares about providing a good customer experience rather than simply making a sale. I would definitely recommend Rana to anyone looking for a car, and I wouldn’t hesitate to deal with him again. Excellent service from start to finish!
September 9, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Naomie, for your valued feedback. We're delighted Rana's attentive service and commitment to getting every detail right made such a strong impression. Your confidence in recommending him is greatly appreciated, and we look forward to helping you again when the time comes for your next purchase.
Rana was amazing and very easy going
Rana was amazing and very easy going. Great experience.
September 9, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you for sharing your experience. It is pleasing to know Rana’s relaxed and professional approach helped create such a positive experience. Your support means a great deal to us, and we hope you enjoy your new vehicle.
Great experience while purchasing a…
Great experience while purchasing a vehicle from Hilton car supermarket, was assisted by Jawad, he is a top man.
September 9, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Saeed, for sharing your experience. It’s fantastic to know Jawad provided such dedicated support throughout your purchase and left such a strong impression. Your feedback means a great deal to us, and we hope you enjoy your new vehicle.
Jawad was very good with showing us…
Jawad was very good with showing us around and was patient when we didn’t know what we wanted fully.
September 9, 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you for your generous review. It’s wonderful to know Jawad’s patience and customer-focused approach helped make your search feel relaxed and reassuring. We truly appreciate your confidence in us and wish you many memorable journeys to come.
I made a review complaining about my…
I made a review complaining about my reserved payment I hadn’t still
Received back from the 6th August have emailed ,rang numerous times & 6 days ago the garage responded on my review saying it had been raised in a email but guess what !!!iv had no email from them or even better still not had my money I am owed from them.Time for legal proceedings to begin
Joke of a company!!
August 6, 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Scott, thank you for taking the time to share your feedback. We are genuinely sorry to hear about the delay with your reservation refund and sincerely apologise for the frustration and inconvenience caused. This is not the experience we strive to provide. Your concerns have been forwarded to the relevant team for thorough investigation to establish the reason for the delay and why the refund has not yet reached you. They will review the matter carefully and take the appropriate action to address your concerns promptly. We appreciate your patience and remain committed to making this right as soon as possible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.