Hilton Macarons Reviews 815

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its amazing taste and quality, often describing them as the best they've ever had. Many appreciate the ease of ordering and the reliable, prompt delivery service, noting that items arrive on time and in excellent condition, even when sent as gifts. However, some people were dissatisfied with the product quality, mentioning issues like overbaked items or unbalanced flavors. A few other people also felt that the delivery was not on time, with some experiencing delays and concerns about product freshness due to these delays or the product's shelf life.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the macarons as delicious,... See more

Quality

Clients share positive opinions on quality, consistently praising the macarons as delicious, well-made, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and quick... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing an order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s easy to place an order

It’s easy to place an order. I was kept up to date with tracking the order. It arrived on time and in excellent condition. Greatly enjoyed.

October 17, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Hi, thank you so much for your lovely review, we're thrilled you enjoyed your macarons.

Rated 5 out of 5 stars

Lovely gift

Swift response & recipient loved them!

September 26, 2025
Hilton Macarons logo

Reply from Hilton Macarons

This is lovely to hear. Thank you so much for your review.

Rated 5 out of 5 stars

Hilton Macrons were easy to deal with

Hilton Macrons were easy to deal with, I arranged a pick up. The macarons were delicious and I will buy again!

September 22, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your review. We're glad to hear your experience was positive and you enjoyed our macarons.

Rated 5 out of 5 stars

I love this company and the macarons are delicious!

I love this company and its ethos, and the macarons are really lovely - well-made and very delicious.

September 26, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you very much for taking the time to leave a review. We're delighted to hear you enjoyed your macarons.

Rated 5 out of 5 stars

Fresh beautiful quality

Delivered on date required all in great condition. Great tasting. Beautiful colour. We had raspberry.

September 17, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your 5* review. We're glad you enjoyed your raspberry macarons.

Rated 5 out of 5 stars

Happy experience !

Thank you for replacing the missing box of macarons. My granddaughter was delighted with your service.

September 3, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you very much for your positive review. Great to hear your granddaughter was delighted with our service.

Rated 5 out of 5 stars

Delayed but delicious!

There was an IT hiccup with my order which was speedily and courteously put right. The recipient was delighted with the macarons.

August 24, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your positive review and glad to hear the recipient was delighted with their macarons.

Rated 3 out of 5 stars

Not as good as they have been…

Not as good as they have been previously, unfortunately. The vanilla ones were quite overbaked and the flavours in the strawberry selection didn’t balance well together and were just very sweet. Also the cool bag had burst in the box, but that’s just a hazard of the journey.
It’s a shame as we had Hilton macarons for our wedding last year and they were fantastic.

August 22, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for your honest feedback. We're very sorry to hear your recent experience didn't match the standard you enjoyed before, especially after trusting us with something as special as your wedding. We'll share your comments with our team and look into the issues you have mentioned. Hopefully we'll have the chance to welcome you back for a better experience next time.

Rated 5 out of 5 stars

Trying a new flavour !

Delightful new Flavour, delivered to our door, this were a hit.

July 18, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much Jeanne, we are so pleased you enjoyed our new range.
Kind Regards,

Rated 5 out of 5 stars

Strawberry selection- fresh and delicious

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and delicious as always.

June 27, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your review. We are so pleased your order arrived safely and in perfect condition in the hot weather.

Rated 5 out of 5 stars

Delicious macaroons.

Delicious macaroons.efficient sorting a small problem.Would definitely order again

May 30, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your review, we are so pleased you enjoyed the macarons.

Rated 5 out of 5 stars

AMAZING

AMAZING!
The best macarons I have ever eaten, arrived on time and in immaculate condition. The flavours were spot on! Looking forward to getting more in the future!

June 2, 2025
Unprompted review
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for your review, we are so pleased you enjoyed the flavours. Keep your eyes peeled for our exciting new range launching this week.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look