Hilton Macarons Reviews 815

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its amazing taste and quality, often describing them as the best they've ever had. Many appreciate the ease of ordering and the reliable, prompt delivery service, noting that items arrive on time and in excellent condition, even when sent as gifts. However, some people were dissatisfied with the product quality, mentioning issues like overbaked items or unbalanced flavors. A few other people also felt that the delivery was not on time, with some experiencing delays and concerns about product freshness due to these delays or the product's shelf life.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the macarons as delicious,... See more

Quality

Clients share positive opinions on quality, consistently praising the macarons as delicious, well-made, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and quick... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing an order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Treat for my mum

I send these to my mum ever now and then as a treat and she says they are the most delicious macarons ever, and mum is something of a connoisseur!

January 27, 2025
Rated 3 out of 5 stars

Arrived but damaged

They arrived promptly but unfortunately a majority of them were damaged, they were intended to be used for display at a wedding reception.

December 16, 2024
Rated 5 out of 5 stars

Perfect as a gift, especially if you get to try some yourself

Perfect.
Lovely flavours & textures. Great presentation.
A nice touch is that you can delay your dispatch date so the nominal seven day (preferably-fridge-) shelf life is not exceeded before being a perfect christmas present. I chose to receive on 20 December and it worked out fine.
The Winter Warmer flavours are all lovely, some slightly unusual but delicious. To be savoured rather than casually wolfed down.
I will certainly buy again an am looking forward to their other flavour collections, but this could become a Christmas present regular.
Yes, they are quite expensive, but quality comes at a price and they are worth it.

December 11, 2024
Rated 5 out of 5 stars

Good service and delivery was prompt…

Good service and delivery was prompt and on time and, of course, the product is delicious.

November 14, 2024
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for leaving this review and we are very pleased to hear you enjoyed our macarons

Rated 5 out of 5 stars

Recipient was really happy and loved…

Recipient was really happy and loved them
The process for me was fab as was delivery communication

November 1, 2024
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for this review we really appreciate your rating and comments

Rated 5 out of 5 stars

Brilliant macarons.

Brilliant macarons. However sad to hear the company has been sold, as ordering before was quite straight forward and I couldn’t see macarons advertised on the website of the company that bought Hilton Macarons.

September 4, 2024
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for your review, you will still be able to buy our macarons in the normal manner online through our store, we have not changed our ordering process.

Rated 5 out of 5 stars

Very nice, will order again

Love the flavours and the taste of Hilton Macarons, will definitely buy from you again.

October 25, 2024
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for the review and rating we really appreciate this.

Rated 5 out of 5 stars

Happy husband

Knew nothing about Hiltons until recently despite living less than 10 miles away! Now I have managed to score plenty of "brownie points" with my lovely wife!!
THANKS!

October 29, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look