Hilton Macarons Reviews 815

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its amazing taste and quality, often describing them as the best they've ever had. Many appreciate the ease of ordering and the reliable, prompt delivery service, noting that items arrive on time and in excellent condition, even when sent as gifts. However, some people were dissatisfied with the product quality, mentioning issues like overbaked items or unbalanced flavors. A few other people also felt that the delivery was not on time, with some experiencing delays and concerns about product freshness due to these delays or the product's shelf life.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the macarons as delicious,... See more

Quality

Clients share positive opinions on quality, consistently praising the macarons as delicious, well-made, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and quick... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing an order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Unreliable delivery

Not delivered on time and emailed to agree a solution but still waiting for a reply 1 week later.

Avoid if you’re looking to use this site for a gift on a specific date.

May 18, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Hello,
I can only apologise for your experience on this occasion.
The date selected for delivery was a Bank Holiday and therefore we were unable to ship the parcel out on that day, we have been in contact with our web team to blank out all future bank holidays to avoid this in the future.
I am incredibly sorry the birthday gift arrived too late and would love to send a replacement on another occasion. Please contact shelby@hiltonmacarons.co.uk to arrange this.
Kind Regards, Shelby

Rated 1 out of 5 stars

The delivery was a day late

The delivery was a day late, plus the macarons unfortunately tasted a bit spoilt - not sure if that is connected to the delay in delivery. This meant the whole tray was completely inedible unfortunately.

May 15, 2025
Rated 5 out of 5 stars

These were delicious

These were delicious! I ordered 18 classic macarons for my wife's birthday and she loved them. I placed the order a couple of weeks in advance and they showed up exactly when I was expecting them.

April 20, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your order & review. We are so pleased your wife loved our classic selection. Kind Regards,

Rated 5 out of 5 stars

Scrumptious Macarons.

I found this company through a bakers in Suffolk. Good choice of flavours. And they are absolutely delicious. Delivery was good and I received as expected.

April 9, 2025
Rated 5 out of 5 stars

Never fails

Never fails. Utter indulgence. Fast delivery. Product immaculate. We ordered the caramel selection- absolutely to die for. The toffee popcorn aas out of the world. I'm very picky but love every single flavour they make. Delicious.

April 11, 2025
Rated 5 out of 5 stars

Mother’s Day

A Mother’s Day treat, and what a treat! The macarons have gone down a storm. A wonderful selection of flavours all of them sumptuous. Excellent service as well.

April 14, 2025
Rated 5 out of 5 stars

THE BEST macarons ever

THE BEST macarons ever !
Simply amazing and a highlight to end a meal for my 60th party. Chose salted caramel, chocolate and pistachio. They are way thicker and better than Laduree.
A real treat and sadly none left over!
Excellent postage system all arrived in perfectly protected trays to store in fridge.
Thank you so much Hilton
Belinda Gray

March 22, 2025
Rated 5 out of 5 stars

Simply the best

These macarons are the best there is. I am coeliac and fortunately for me they are gluten free. They taste delicious a little crunchy on the outside but then just nice and chewy inside. Lots of flavours to pick from and all taste amazing. They arrived quickly and are worth every penny. I highly recommend this company and will definitely be ordering more in the near future.

March 10, 2025
Rated 5 out of 5 stars

This was a present

This was a present. It arrived on time and the recipient liked the gift. The macarons were a decent size. She said the flavours were quite subtle so couldn’t always identify them but this didn’t detract from enjoying them.It made an excellent birthday gift and I’d send these again.

March 5, 2025
Rated 5 out of 5 stars

Fantastic

Fantastic. Easy website and ordering, amazing range, efficient delivery. Recyclable (water soluble starch 'quavers' - you know what I mean) outer packaging, and suitably protective inner packaging.

And that's before I get to the macarons themselves - just the best..flavours, texture(s) (yes some were different eg pistachio), a wonderful special treat or present.
Hugely recommended

February 15, 2025
Rated 5 out of 5 stars

Fantastic

YUM. The only way to discribe these wonderful macarons----but beware you can eat the whole box in just one sitting. Perhaps that is just me.

February 5, 2025
Rated 5 out of 5 stars

Too perfect to pretend I made it!

Very quick service, pretty St Valentine's love-heart presentation and, of course, absolutely delicious raspberry macarons. My husband was delighted with this sweet treat, and immediately knew where it was from (as it was too perfect to pretend that I had made it!)

February 8, 2025

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