Hiplok Reviews 905

I had to cut my lock because it lost the combination (one of the digits changed its value by 1). Not a nice situation when waiting on the train station, quite stressful. Other than that I liked the size but can't be trusted...

Peace of mind knowing I now have a product that will keep my bikes secure. A very worthwhile investment at a reasonable price coupled with good customer service.

Shopping experience great. Delivery fast. What else is there..? Don't know about customer service yet but do have faith.

My lock shipped quickly after I ordered it, which is an indication of quality customer service.

I am satisfied with your products.

Parking my Cycleboard in Brooklyn can be an issue. By reason of its 2 front wheels, it can’t be locked up in the manner of 2 wheel eScooters. But there is a solution - typically one X chain wrapped around the stem and under the basket and the D1000 are enough, but a longer distance between the Cycleboard and whatever secure device I'm locking it to, calls for desperate measures, in which case I use two X chains with the D1000, with the second one wrapped around the secure device, in my case around a cast iron fence several feet from the Cycleboard, with the two chains connected with the D1000. It's perfect.

Pictures will tell the story better, but I haven't yet figured out how to post them.

Anyway, good luck thief, you aren't gonna get it, so don't bother trying.

Good quality bike lock as described and prompt service

Web site gave very detailed description of the product and it was very easy to place an order. The lock was dispatched very quickly and delivered by DHL who are a very reliable and efficient courier / parcel delivery service. The new lock (D1000) looks great, at the end of the day its a security product that I hope will never be actually put to the test but if you value your property. Hiplok are a good company to deal with and I would highly recommend them.

Great products, ensured by registration, gives a really good template for maximum security, reliability and trust.

Great material, seems to be really solid. I hope it, at least.

Quality product to give reassurance

All went well and fast - i did not recognise the company name on the delivery bill that was confusing

Excellent Product. Very secure, easy to install. Very happy

Product is high calibre, delivery was prompt & generally very pleased to be using Hiplok products.

They made a mistake in shipping but were really fast to respond and resolve the issue (shoutout to Milly for their help!) So far, the lock is great, a bit small, but I suppose that makes it a bit harder to get at for thieves, so that's nice. Overall, I like it 👍

I ordered, then the product came.

The product itself is superb. I had seen video reviews on social media and all were favourable. I found the ordering process simple and easy . On ordering it was stated that it might take a couple of weeks to be delivered which it did but at least that was stated at the ordering stage and I wasn’t left thinking where is my order . I received an email to say my order had been shipped and it arrived a couple of days later .Very happy with the experience I had buying from HIPLOK.

After speaking with the team our business chose to get two keyed-alike D-Locks at £250 each and we purchased two of their keyrings to go with each lock. Only one turned up and I was asked to photograph the box to prove it was only one as the warehouse team were confident they'd sent both. Photos were sent and eventually, because their response time is about 24hrs, two D-locks were keyed-alike and posted. Meanwhile, I was asked to return the original, single D-lock. I printed off their returns label as instructed but after re-wrapping and sticking the label on and taking it to our local post office, I was told the package was too heavy for the return amount paid for by Hiplock. So I returned home with the package and reported this to customer service who, after the weekend, then instructed me they'd send another label out. They didn't and so I chased this and one was supplied. I then printed this off again, stuck it to the parcel and am hoping it sends this afternoon. I received the two keyed-alike D-locks far later than was necessary but the keyring were not in the box. So, I wrote to customer services again and asked what they would like to do - they are sending two out to us today.

There's clearly a breakdown in the communications going on at Hiplock which needs addressing.

It's a shame that as a customer purchasing over £500 worth of their products, I was not offered something by way of covering the large amount of my time they have wasted with returns and working my business and it's dependance on their products around their repeated delays. I hope they can look at this for future customers too as I'm reluctant to return because of this experience.