One of the main purposes of a CMMS is to schedule and handle planned work orders. In the last 6 months we have had several issues with scheduled work orders not regenerating or regenerating at the wro... See more
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A lot of database glitches that creates functionality loss for the end user. Was informed at the time of purchase that a PO generator feature would arrive in the coming months which did not happen.... See more
Company replied
We have had nothing but trouble with the Hippo program, especially since the last "upgrade" to version 6. Not a single workstation is using the program properly. Way too steep of a learning curve fo... See more
Company replied
Great support from Natasha S. (Give her a pay raise!). Very complicated program. Our internet speed is 6.5 and that does not seem to help. Too many screens to add inventory of equipment. Printing repo... See more
Company replied
Company details
Information provided by various external sources
Hippo CMMS is a web-based maintenance management software that offers computer maintenance management features and dashboards to streamline your operations.
Contact info
4F 123 Bannatyne Ave., R3B 0R3, Winnipeg, Canada
- 866-956-2859
- info@hippocmms.com
- hippocmms.com
Great support from Natasha S (Give her…
Great support from Natasha S. (Give her a pay raise!). Very complicated program. Our internet speed is 6.5 and that does not seem to help. Too many screens to add inventory of equipment. Printing reports and creating PM's are complicated.
March 12, 2018
Unprompted review
Reply from Hippo CMMS
Thanks for the feedback and we made sure that Natasha saw your response. We are working on page load performance issues and you should have seen some significant load time improvements on some pages.. more to come.
Contact our support anytime if you are experiencing issues or just want to say "Hi".
Daniel
I came in on the middle of this Hippo …
I came in on the middle of this Hippo roll-out. I believe it can be a good product for us however, I have wasted a great deal of time trying to edit some parts of the system that need some fine tuning. It probably has more to do with the time I have to work with it. I have used several different maintenance programs, this one is either too encumbering to figure out on my own without any tutorial, or not user friendly at all.
December 26, 2017
Unprompted review
Reply from Hippo CMMS
Hi Carl
Thanks for the constructive feedback. I have reported your issue to our team and they should be reaching out right away if they have not already. We have a lot of training resources available, weekly express training webinars, videos and guides within the app or you just need to email or pick up the phone and call support 866-956-2859... Zendesk has ranked us 3 times more responsive than the industry average. If you let us know you need help, we are there.
Great tool
Great tool, cuts time in half, no need for lengthy reports, almost everything is in real time. Great support from the team, they're always available to help.
Thanks,
Oscar
December 19, 2017
Unprompted review
Reply from Hippo CMMS
Oscar,
Thanks for the great feedback. So glad to hear that you're seeing results and the support team has been there for you.
If you or other users need any help, you know who to call!
Daniel
Amazing asset!!
This system has been an amazing asset to our maintenance staff as well as our entire agency at the Altamont Corridor Express! The software is very visual which makes it easy to use and easy to teach even the most anti tech person to use as well. Any time I am having problems or questions Natasha, Mel and the entire staff always makes me feel like I am their number one customer with a quick response and solution. They are always improving their software and I am excited to see where future of HIPPO will take us.
December 14, 2017
Unprompted review
Reply from Hippo CMMS
Hi Tony
We're happy to hear that Altamont Corridor Express is happy with Hippo CMMS. Natasha and Mel (and the rest of the customer success team) are awesome to work with. They'll be there for you whenever you need them. Thank you for the great feedback. Happy holidays and new year.
Daniel
Hippo CMMS does a great help for us …
Hippo CMMS does a great help for us tracking and following-up our work orders. Support is excellent..Natasha respond very promptly.
December 14, 2017
Unprompted review
Reply from Hippo CMMS
Hi Fredinand,
Thanks for the positive review. We're happy to hear that Hippo continues to help your department with managing work orders. Look out for some new updates in the coming year. Natasha is awesome, no doubt about that.
Daniel
Natasha always available and provides …
Natasha always available and provides clear response to all requests.
December 13, 2017
Unprompted review
Reply from Hippo CMMS
Hi Milton
Glad to hear that you find our support and onboarding staff helpful. They are the best!
Daniel
Great easy to use system and if there's …
Great easy to use system and if there's any bugs or issues the developers fix it as soon as they can. Absolutely love it. Works excellent.
December 13, 2017
Unprompted review
Reply from Hippo CMMS
Thanks for the awesome review Michael. The team loves to get feedback like this. Glad to hear you are enjoying your experience as a Hippo user.
Happy holidays from all of us at Hippo CMMS!
Save Time and Money!
Save Time and Money!
Straight forward, user friendly software.
Tracks and reports as much as you want.
Like having the ultimate secretary/accountant for your entire company.
Recommend to anyone.
Justin Enns / AutoCanada
December 11, 2017
Unprompted review
Reply from Hippo CMMS
Hi Justin
Appreciate the positive feedback. Hope you received the Hippo gear!
Happy holidays!
Daniel
AutoCanada has been utilizing hippo fm …
AutoCanada has been utilizing hippo fm for 12 months now on a trial. After a successful trial in one of our provinces we are not launching Nation Wide.
Big thanks to Daniel G for all his assistance.
December 11, 2017
Unprompted review
Reply from Hippo CMMS
Thank you Todd for the great feedback. We are happy to help and work with you in 2018... I think there was a little typo... and we will be working with you on the roll out this year...
Happy 2018
Daniel
I did share your name with another …
I did share your name with another school who you now serve. The beginning was a little rough from both side of the start up.
Unfortunately we have not taken full advantage of the tool we have due to the amount of time that is required to enter data. My staff has complaint about the system not being easy to navigate.
The ability to tract hours is less than satisfying. I would like to see a place to enter time for each visit and then a total hours for the tickets.
We have used the software for less than two years now; it works fine. Some growing pains trying to get staff to use the system.
December 7, 2017
Unprompted review
Reply from Hippo CMMS
Hi Don
Thanks for the feedback. Most of our users find Hippo really user friendly. Why don't we set up some additional training with your team. I am sure our trainers can help your team find easier ways to navigate the software.
Thank you for the referral. Really appreciate that and happy to help out another school!
Some quirks, but overall very useful
Hippo software has been helpful in managing our maintenance work, and being able to record equipment information and work history for future reference has been very handy. The interface has some quirks and inconsistencies, but Hippo support has been helpful and usually answers any questions within a day. They are also open to suggestions for future development which is appreciated. I'd like to see features working more consistently across different browsers, but overall this has been a good system to use.
December 5, 2017
Unprompted review
Reply from Hippo CMMS
Hi Davis,
Thanks for the constructive feedback. We have a lot of development planned for the coming year.. Stay tuned for better navigation, more customization, and integration capabilities.
Simple but not without issues
A lot of database glitches that creates functionality loss for the end user. Was informed at the time of purchase that a PO generator feature would arrive in the coming months which did not happen. The mobile app is not user friendly. The parts module could use significant work when adding parts to a work order.
December 5, 2017
Unprompted review
Reply from Hippo CMMS
Hi Brad,
Appreciate your honesty. We had hoped to get the PO module out and inventory updates sooner, but I resources were concentrated on getting Version 6 built and released to our customers. You will see enhancements to inventory and parts management in 2018 and with that the development of the purchase order tracking tool.
As far as the mobile version, if you are in Version 6, it has had a complete overhaul with features including bar code scanning, image upload, floor plan view, manage maintenance requests, documents upload and viewing, add and edit equipment and parts and more. If you are not on V6, now I suggest moving over... there is no cost and the migration can be done quickly.
We have a webinar recording for the new mobile updates on our RESOURCES Page on our website. Check it out. Contact our support team for help and more info. They will respond and guide you promptly.
Daniel
Excellent On-boarding and Customer Service
The on-boarding process and overall customer service is excellent.
December 4, 2017
Unprompted review
Reply from Hippo CMMS
Hi Chris,
Thanks for the great feedback. Onboarding is probably the most important part of the CMMS implementation process. Without proper onboarding the chances of success are slim (unless you are a CMMS expert) - Sounds like you are on the right path and doing well with Hippo!
Daniel
Excellent overall
We have been with HippoCMMS since it's inception. Great people to work with. The software keeps getting better with time.
Keep up the great work.
December 4, 2017
Unprompted review
Reply from Hippo CMMS
Justin, it has been awesome working with you and MITT for so many years. Thanks for the awesome feedback - all of us at Hippo appreciate it!
this program is easy to use and works …
this program is easy to use and works well. it also has more capabilities than we need.
December 1, 2017
Unprompted review
Reply from Hippo CMMS
Hi Bert, we are so glad to hear that you find Hippo CMMS easy to use and it is working well for your company.
HIPPO fits many needs
Our organization never used CMMS software before and with the retirement of our building engineer, all institutional memory left.
HIPPO provides efficient processes to track demand and PM work orders and integrates well with our invoice processing.
Most important to us is a durable institutional memory available when we need it
December 1, 2017
Unprompted review
Reply from Hippo CMMS
Hi Randy,
You've been using Hippo now for a couple of years. We are happy to hear that it has served you well with preventive maintenance and managing work orders. We look forward to continuing our relationship and keeping your maintenance in check!
The staff was very helpful in the …
The staff was very helpful in the implementation of the software
December 1, 2017
Unprompted review
Reply from Hippo CMMS
Great to hear that you have had a great experience working with our team so far. They look forward to delivering the great support they always have, Patrick!
Reply from Hippo CMMS
Hi Tylar, we have a great year planned for releasing even more user friendly features!
Glad to hear that you find the support great as well.
Daniel
best CMMS that I have ever used
best CMMS that I have ever used. HIPPO employees are the most responsive support group I have ever dealt with. they are world class!
December 1, 2017
Unprompted review
Reply from Hippo CMMS
That's quite the review Glenn!!
Our team gets motivated hearing feedback like this.
2018 is going to be a great year in development with a whole lot of features to be added! Look out for more customization, faster performance, and more integration capabilities!
Daniel
Overall still a great experience
Overall still a great experience. Very customizable and intuitive. Great support.
December 1, 2017
Unprompted review
Reply from Hippo CMMS
Thanks for the great feedback!
We promise to deliver the even better support and enhance the Hippo experience.
Daniel
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