One of the main purposes of a CMMS is to schedule and handle planned work orders. In the last 6 months we have had several issues with scheduled work orders not regenerating or regenerating at the wro... See more
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A lot of database glitches that creates functionality loss for the end user. Was informed at the time of purchase that a PO generator feature would arrive in the coming months which did not happen.... See more
Company replied
We have had nothing but trouble with the Hippo program, especially since the last "upgrade" to version 6. Not a single workstation is using the program properly. Way too steep of a learning curve fo... See more
Company replied
Great support from Natasha S. (Give her a pay raise!). Very complicated program. Our internet speed is 6.5 and that does not seem to help. Too many screens to add inventory of equipment. Printing repo... See more
Company replied
Company details
Information provided by various external sources
Hippo CMMS is a web-based maintenance management software that offers computer maintenance management features and dashboards to streamline your operations.
Contact info
4F 123 Bannatyne Ave., R3B 0R3, Winnipeg, Canada
- 866-956-2859
- info@hippocmms.com
- hippocmms.com
I don't feel like a customer often & …
I don't feel like a customer often & negotiating a contract is not a strait forward process, & I don't have a main person to contact for support.
December 1, 2017
Unprompted review
Reply from Hippo CMMS
Hi Chris,
Haneen oversees the Customer Success Team. I believe that you have been in contact with her a few times. We can certainly entertain the idea of having an unlimited facilities contract with your company if you would prefer that to the current pay as you grow model. We are open to options that work best for you.
Daniel
works will and great support
November 30, 2017
Unprompted review
Reply from Hippo CMMS
Hi Bill
Our team is happy to hear that you find the system works well and find the support helpful!
Daniel
I researched all the MM software out …
I researched all the MM software out there and Hippo came out on top for 1. Personal service. 2. Unlimited users 3. Price based on number of facilities not seats. 4. Cloud based and mobile access
5. Best price based on Canadian dollar. 6 Full functionality. 7 Can be varied to suit.
November 30, 2017
Unprompted review
Reply from Hippo CMMS
Hi Ron,
Glad to hear that Hippo made the cut and you find our service and product scoring high on so many measures. Look for even better from us in 2018!
Daniel
The Hippo system is doing well there …
The Hippo system is doing well there were some glitches but they were resolved quickly and customer service was a great help.
November 30, 2017
Unprompted review
Reply from Hippo CMMS
Hi Joan
Thanks for the great feedback. If a bug gets by, report it and we will get it fixed as soon as possible.
Daniel
Review - Porter Airlines
System is great for the price but can take some getting used to. Sometimes lags due to internet connectivity and adding/subtracting parts can create frustration as inventory counts are usually always wrong.
Perhaps adding a POS/barcode system for easier addition or subtraction of products.
November 30, 2017
Unprompted review
Reply from Hippo CMMS
Hi Nelson
Thank you for the insightful and honest feedback. We have some plans to do some significant updates to our inventory and parts management module in 2018. We've got the bar code scanning in place for equipment now and it is working well. We plan to add the technology over to parts and inventory soon!
Daniel
Good company to work with
Good company to work with. Prompt service, and knowledgeable staff. Almost seamless transition from paper to web based software.
November 30, 2017
Unprompted review
Reply from Hippo CMMS
From one Dan to another, Thanks!
It has been awesome working with you and Summers MFG as well!
Daniel
Bad customer service to a long loyal …
Bad customer service to a long loyal customer.
November 30, 2017
Unprompted review
Reply from Hippo CMMS
Hi Shane
We are sorry that we had a drop in communication with both of our accounting departments. It happens and we will do our best to ensure that it does not happen again. Now that it is resolved we can work on restoring the confidence you had in the past 4 years of using Hippo.
Small interface issues
Some of the user interface still needs improvement. The comments fields don't allow to click to the first word of the sentence to make changes if necessary, you have to use the keyboard arrows to do that. Drop down fields don't allow for shortcut keys (ie) if a part started with a letter z, you have to scroll down thru the entire list which can be cumbersome when you have more than 1000 parts. There should be links to the previous 10 work orders on that equipment work order to view history, versus running a report, typing in a work order #, then viewing the work order. I know these are small issues, but the small issues haven't been fixed since the new revision.
November 30, 2017
Unprompted review
Reply from Hippo CMMS
Hi Justn,
Appreciate the constructive feedback. It is customers like you that help us improve our software and ensure that we develop features that our customers want.
We have some big changes planned for 2018 and performance - load time improvements are high priority!
Thanks for being such a great customer over the past 5 years!
Daniel
Great CMMS program
Great system, great price, excellent customer service. You can get more complicated CMMS programs that cost significantly more money, but what you get with HIPPO is the CMMS program you are going to use, and use all of it. Would highly recommend this system to anyone looking for a CMMS program.
November 22, 2017
Unprompted review
Reply from Hippo CMMS
Hi Graham
Thanks for the great feedback. Always been a pleasure working with you.
We are glad to hear that you are moving to the next step and implementing the preventive maintenance component to North York General Hospital. Mike is looking forward to the site audit and getting you guys fully set up. It will be a good 2018!
Daniel
Improved Comunication
The system seems to have help our maintenance team operate more efficiently. The machine operators have better communication with the maintenance staff.
November 1, 2017
Unprompted review
Reply from Hippo CMMS
Hi William,
great to hear that Hippo has improved the communication within your maintenance operation. Let us know if there is anything we can do to improve and make things even better!
Daniel
System malfunction is not allowing us …
System malfunction is not allowing us to get and modify work orders. Hippo knows our demise, reports the problem is on their end and uncertain as to the fix. Out of service and not user friendly when working. We are pursuing other software.
October 31, 2017
Unprompted review
Reply from Hippo CMMS
Hi Ron,
We apologize for the inconvenience, and our team has resolved the issue. I believe Earl was trying to connect with you over the phone to verify this. If you are still having any issues please contact our support team.
You should be good to go!
Daniel
We have enjoyed using HippoCMMS.
October 31, 2017
Unprompted review
Reply from Hippo CMMS
Hi Chris,
Thanks for the review and glad to hear that you are enjoying using Hippo. Our team is here for Bay Centre when you need.
Daniel
issues with the cursor when you want to …
issues with the cursor when you want to go back and correct spelling or grammer etc...the cursor shows in one spot but actually falls in a different spot on msg
there should be common/freq used phone numbers and email addresses popping up to click on and speed the process
Otherwise we like it
October 25, 2017
Unprompted review
Reply from Hippo CMMS
Hi Brent
We appreciate the feedback and have noted your comments. We always look for ways to improve Hippo CMMS, and feedback like yours is what drives our product forward.
Very happy to hear, that you generally are happy with the product.
Daniel
Great system
Great system. Took awhile to adjust to V6. Support desk is the best, solved my issues promptly, thanks Mel :)
October 24, 2017
Unprompted review
Reply from Hippo CMMS
Hi Ernie.
Thanks for the awesome review. Our team is dedicated to ensuring that you are getting the most out of Hippo CMMS. Version 6 is being updated regularly based on customer feedback and you will see continuous improvements. Mel, keeps on getting the shout outs... I will make sure she knows that you commented on her great customer service!
Thanks Ernie.. it has been awesome working with you over the past 4 years.
Daniel
Its a fantastic maintenance program.
October 24, 2017
Unprompted review
Reply from Hippo CMMS
Hi Magnus,
Thanks for the awesome feedback. It has been great working with Calgary Food Bank over the last few years.
Great service!
October 24, 2017
Unprompted review
Reply from Hippo CMMS
Thanks Chris!!! We won't stop delivering the best service possible.
Overall good product
Overall good product, great value... customer service is generally very responsive... I've been pleased with the product... Hope they continue tweaking and enhancing to make it even more robust and better for reporting, etc.
October 24, 2017
Unprompted review
Reply from Hippo CMMS
Hi Daniel,
Glad to hear that you are pleaed with the customer service and generally like the product. Making the reports more robust is on our roadmap. Stay tuned for future updates.
Some of our reports are cumbersome to …
Some of our reports are cumbersome to import into HIPPO.
October 23, 2017
Unprompted review
Reply from Hippo CMMS
Hi Darryl
Thanks for the helpful feedback. We have some improvements and updates for report performance next year. Stay tuned.!
Daniel was very helpful and answered …
Daniel was very helpful and answered all my questions
October 23, 2017
Unprompted review
Reply from Hippo CMMS
Thanks Mark!
Love the shout out!!!! I am a veteran here at Hippo and don't get many of those these days.
I am going to take a victory dance around the office now.
Glad to hear Planet Fitness likes the software.
Daniel
Like most wild animals - Hippo is great once you tame it!
We really like working with the Hippo system once you get use to it. The learning curve takes a bit, especially for people with already hectic/busy days. My biggest pro would be the simplified way to add a work order request which works great for our general staff to be able to input a work order quickly without having access or need to go through the full site.
Biggest con would be that making changes to some of the lists, items etc. especially since the last up-dates can be a chore. As administrator in the first versions I was able to click on an item right in the create a work order and make changes or add selections but now many of the lists are hidden and require searching to find the right list and make changes - worse yet if you have to actually contact Hippo support to get changes made. Overall a great software and we can't wait to role it out on more properties. Will really be handy for staff that work at more than 1 site to be able to check what is happening at the other sites before they go!
October 23, 2017
Unprompted review
Reply from Hippo CMMS
Hi Daryl
Thank you for the great feedback. I believe a lot of our recent updates have addressed some of the issues raised. I'll get one of the Support Specialists to connect with you to go through some solutions.
Happy to serve Golden Life Management over the past 4 years!
Hang tight!
Daniel
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