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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and efficiency, making the entire process smooth from booking to drop-off. Many people highlight the excellent service and the ease of the booking process, often noting the affordable rates and well-maintained vehicles. The overall experience is frequently described as fast, professional, and accommodating to changing needs. However, some customers also noted issues with customer service, experiencing long waits for assistance or having to explain situations multiple times. A few other people also felt that there was a lack of transparency regarding costs, with unexpected charges appearing, and some reported delays in bond refunds.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their friendliness, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the friendly, helpful, and efficient... See more

Booking process

Customers had positive experiences with the booking process, often describing it as fast, efficient, and easy... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the high level of service,... See more

Price

Clients share positive opinions on price, with many reviewers finding the rates affordable and reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more

Rated 5 out of 5 stars

Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer. We have rented from Hireace Onehunga for many years now and always amazed of the ongoing se... See more

Rated 5 out of 5 stars

First time using Hireace & the experience couldn’t have been any easier. I happened to be passing so went in to book. Lovely guy who had me settled with what I needed in no time. Upon collection I... See more

Rated 5 out of 5 stars

Top quality hiring experience from start to finish/drop off!!! Over the phone staff were super helpful and offered very clear info and guidance around insurance policies and hire payments.... I was b... See more


Company details

  1. Truck Rental Agency

Written by the company

Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
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1-star

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect service!

Down from the hire/booking process, through to the pick up and drop of process. It was perfect! What I had originally sought after in terms of vehicle hire was not available for the date I had requested. However, I received a phone call and they had mitigated that by offering me a vehicle that was of, if not of better size and at the same value! Upon pick up and drop off, the service from Sharnia at the Onehunga branch was just as perfect. Great experience received from all the team involved!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Hireace Christchurch…

The team at Hireace Christchurch Airport are a friendly helpful bunch. They're always busy but make every effort to make sure all their customers are happy and being seen to. We turned up looking for a quite for a flat bed hire, and the team were so attentive to our needs we ended up renting one that day, then again the following week for moving house. A lovely bunch, highly recommend.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, staff had everything ready and explained everything very well. Truck was a great size for the job I needed it for and was clean and tidy (and ran well).
On returning the truck, the drop off experience was fantastic service again, met by a staff member as soon as truck turned off, odometer was read and fuel checked then the account was settled up, it was all done in around 2 minutes. Highly recommend Hireace

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient/ prompt Service

Hireace delivered what they promised . Efficient, friendly service from the pick up at the airport, the document processing and delivery of the vehicle and similarly for the drop off procedure .

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

The online booking

The online booking, pick up and drop off process was easy. The vehicle drove well and we had no problems with it.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Hireace to the rescue.

The Thursday before Christmas I was let down by a supplier who had promised pre-Christmas delivery and then couldn't do it so I contacted Silverdale Hireace online and booked a van. I was expecting this to be difficult at that time but within 30 minutes I had a confirmed booking at a very reasonable price for the next day. When I went to collect the vehicle it took about 5 minutes to complete the formalities with the very helpful and friendly staff. The van was clean and in good condition. The return was just as quick and efficient.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

I really appreciated the way I was greeted, and also only few days before xmas, I wasn't rushed i was made like I was important.
I loved the way she had a cheerful attitude. She was just awesome. Onehunga hireace your services were amazing.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

The person who dealt with us when we…

The person who dealt with us when we picked the truck up was so accommodating. The original truck hired was too small, so he let us have another truck at the same expense. Sorry I didn't get his name but he deserves a promotion!

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Veru good sevice…

The way we were dealt with was effortless,smooth bringing it back was even smoother.thankyou hireace I will deal again ,after 20 odd years with hireace.this was and will be the best.service with a smile.made our day so easy.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and a good price

Great service and a good price. I really couldn't falt anything. We needed a furniture truck to move our stuff to our new house. I can very highly recommend hireace for anything like that.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient service

Efficient service and kindness from the guy helping us in store. He explained the insurance really well, everything was easy to understand and would definitely recommend everyone to rent vehicles from HireAce

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Happy all round. Picked up the cargo van on behalf of my daughter without any fuss and Great customer service. Thank you Onehunga branch

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Same same....just blim'n excellent!

I've used Hireace a few times now for our annual golf trip and once again this year, the hire was easy and went without issue. The check-in was organised and quick and in fact the gent who handled me was awesome. Professional and efficient but fun at the same time. The van was exactly as advertised, unlike another company I used to use. We'll be back for sure - I don't bother going anywhere else now.

November 26, 2024
Unprompted review

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