Very helpful, replied to all my queries straight away as I was aware of stock being delayed on their side which obviously wasn't their fault. Items were dispatched as soon as they received stock, g... See more
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See what reviewers are saying
I needed to find this particular game quickly, I found it at several different places, the best place I came across was Hitari Trade I was pleased that the price was cheaper than anywhere else, so I... See more
I ordered a phone from Hitari 1. March this year. I immediately got an email telling me the phone was packed and on its way - no need to say that the money for the phone was also immediately withd... See more
I ordered a video game (special edition), they were very helpful when I contacted them regarding it and were also very fast upon getting it to me in its pristine condition. They have some very good de... See more
People also looked at
I would 100% recommend this gaming …
I would 100% recommend this gaming company! I certainly intend to purchase many more products from thus company in the near future!
January 12, 2018
Unprompted review
Unfortunately, a very bad experience with hitari.co.uk
Unfortunately, I had a bad customer experience at Hitari.co.uk.
1. My order was delayed (after ten work days and not the 3-5, as promised). And nver received any information on the delay.
2: When I finally received the package, it wasn’t what ordered. And because the order was delayed I wasn’t able to return and get a new gift in time for Christmas.
But all of these are human mistakes. They were probably very busy as it was right before Christmas.
But what isn’t ok, was when I decided to return and not exchange the game, they informed me I had to pay for returning the order. Eventhough I only returned it because they mailes me the wrong product. And they never even apologized and were less than friendly. Really bad service.
The order was delayed, I received the wrong product, I had to pay to return the order and they were really rude /never apologized. So they did everything wrong - they aren’t very good at their jobs.
January 11, 2018
Unprompted review
Reply from Hitari
Hi
I have emailed you now with all the details and contacted the relevant team on the platform you purchased on to rectify this issue for you ASAP.
I am really sorry about the bad experience you had with your order and really hope we can make it up to you with future orders.
Thank you for your patience and understanding.
Kindest Regards,
Kamal Hitari
Ordered a wireless headset for xbox one …
Ordered a wireless headset for xbox one on eBay from hitari on 16th December and the listing stated would be delivered by 21st.
Item has been dispatched on 22nd so will not be here on time for Christmas.
Radio silence on all channels no replies to emails on eBay or direct to the company.
Now have to try and find this item last minute and be out the money until PayPal can get my money back for me.
First and last time shopping at this website atrocious customer service.
December 22, 2017
Unprompted review
Reply from Hitari
I am sorry to hear that your order has not yet arrived. We dispatch orders within 1 working day of cleared payment via Royal Mail Delivery Service, these typically arrive in 3 to 5 working days and I apologise for the unexpected delays in delivering your order.
We can assure you that your item was posted on the date you received an email from us to your registered email address confirming the order shipment to the delivery address provided by PayPal.
If you have any further queries and can help in anyway, please get in touch with us via email and a member of our customer care team will assist you further when they are back to work next Wednesday 27th Dec.
Thank you so much for your understanding and patience.
Have a great holiday season.
Kindest Regards,
Kamal
Avoid Hitari at all costs ..terrible service and communication!
Ordered the walking dead collection from them for the first time on the 3rd of December and the product was officially released on the 5th , still no delivery and no emails nothing .. terrible company ..please avoid and stick to more reputable companies like Game , simply games , 365 games , shopto as there service and price is fantastic
December 10, 2017
Unprompted review
Reply from Hitari
Hi Mario,
I am very sorry to hear that you have not had a pleasant shipping experience with us.
The release of this title was slightly delayed by the publisher which was out of our control and was shipped the game to you with an upgraded postage option to expedite the delivery for you at no extra cost to you and hope you appreciate that we did our utmost to get your order delivered to you at the earliest possible. In addition, the title was sold at a great price unmatched by any of the companies you mentioned on your review.
We would like to take this chance to ask if there is anything we can do to help rectify the issue you have had with your order and turn this into a positive shopping experience for you.
Thank you for your understanding and co-operation. I really hope we can make it up to you in the near future.
Have a great holiday season.
Kindest Regards,
Kamal Hitari
No stock. No contact
Twice ordered an item from hitari through different channels. On both occasions, no updates, no apologies in advance that my item wasn't in stock.
Had to open a refund request after more than three weeks of silence on both occasions.
Buyer beware.
November 2, 2017
Unprompted review
Reply from Hitari
Hi Lynn,
I am very sorry to hear that you have not had a pleasant shipping experience with us.
The item you purchased was sold out and we tried to secure more stock but unfortunately, it was discontinued by the manufacturer and we were not able to source anymore.
I have checked our record and a full refund was issued on 20th Oct (i.e. after 8 days of purchase date at 12th Oct). The second order was for the same item and was also refunded promptly.
Anyhow, we would like to take this chance to ask if there is anything we can do to help rectify the issue you have had with your order and turn this into a positive shopping experience for you.
Thank you for your understanding and really hope we can make it up to you with future orders.
Kindest Regards,
Kamal Hitari
Excellent service,great quality
Excellent service,great quality, quick delivery
September 8, 2017
Unprompted review
no problems
Ordered ride 2 on xbox one ,fair prices fast delivery ,will use again :)
September 7, 2017
Unprompted review
Great service and very speedy
September 7, 2017
Unprompted review
Great product Fast delivery
Great product great seller I will deal with it again
Many thanks
September 7, 2017
Unprompted review
managed to get a SNES mini classic …
managed to get a SNES mini classic order, looking forward
September 7, 2017
Unprompted review
Speedy delivery and receive the goods …
Speedy delivery and receive the goods in perfect condition.
Reel happy whit the echo devices.
Thanks
August 21, 2017
Unprompted review
refund
after ordering product became unavailable but my money was refunded
August 12, 2017
Unprompted review
great gaming site,lots of fab info and …
great gaming site,lots of fab info and competitions
August 11, 2017
Unprompted review
great service and fast shipping
August 11, 2017
Unprompted review
Trustable professional service
Quite supportive and professional when I asked a refund due to an unexpected technical failure. I would highly recommend Hitari!
June 6, 2017
Unprompted review
I recently bought a item from Hitari
I recently bought a item from Hitari - EBay shop & was amazed by the speed of the delivery & quality of the product I would buy from them again in the future definitely- 5 star
June 6, 2017
Unprompted review
Brilliant service and fast delivery
May 23, 2017
Unprompted review
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