Very helpful, replied to all my queries straight away as I was aware of stock being delayed on their side which obviously wasn't their fault. Items were dispatched as soon as they received stock, g... See more
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See what reviewers are saying
I needed to find this particular game quickly, I found it at several different places, the best place I came across was Hitari Trade I was pleased that the price was cheaper than anywhere else, so I... See more
I ordered a phone from Hitari 1. March this year. I immediately got an email telling me the phone was packed and on its way - no need to say that the money for the phone was also immediately withd... See more
I ordered a video game (special edition), they were very helpful when I contacted them regarding it and were also very fast upon getting it to me in its pristine condition. They have some very good de... See more
People also looked at
Simply brilliant
Simply brilliant. The product was good quality and they had very good customer service.
May 16, 2017
Unprompted review
hitari
hitari, would recommend this site. bought a couple of gaming items from here before, quick delivery n dispatch. great prices!!
May 16, 2017
Unprompted review
Safe and secure
Safe and secure. An excellent site, where every order is dealt with and sent very quickly. My order was sent same day, and with very good packaging. I shall certainly be using them again
May 11, 2017
Unprompted review
Order for playstation controllers took …
Order for playstation controllers took 7 months to arrive. I'd forgotten I'd even ordered it by then. However, it arrived well packaged, and the customer rep was very responsive when I rang to check what on Earth had happened.
No more needs to be said
May 11, 2017
Unprompted review
faast andd easy
May 11, 2017
Unprompted review
Very happy for the item.Fast …
Very happy for the item.Fast shipping!high recomand!!
May 11, 2017
Unprompted review
Overall very good
Overall very good, good communications, the item was as described, and at a reasonable price and no problem with payments. The delivery could be improved on as it took longer than the normal 3/5 days but this was not there fault as they did not put a delivery time span, it was Ebay. Would buy from them again.
Kevin
May 11, 2017
Unprompted review
Stuff received as expected
Stuff received as expected. They solved all my doubt. Kind staff.
May 11, 2017
Unprompted review
Wrong size cable supplied.
Unfortunately cable was advertised incorrectly and was not long enough so had to be returned for a refund.
May 11, 2017
Unprompted review
Put me off ordering in future
Item I ordered (which was a possible price mistake) was cancelled due to being out of stock - yet there was plenty more at a different price (exact same game). They canceled my ordered without issuing a refund automatically I had to basically get in touch with them to obtain my refund.
May 11, 2017
Unprompted review
A truly positive experience with them
A truly positive experience with them. Any issues resolved promptly. EBay at it best.
May 11, 2017
Unprompted review
The original parcel wasn't delivered
The original parcel wasn't delivered, I'm unsure why. As soon as I emailed another one was dispatched with an apology ... Thanks for that
May 11, 2017
Unprompted review
Take ages and a lot of chasing to issue refunds
Ordered from them, they took payment then the next day they emailed to say that they had sold out. You could forgive this but they didn't issue a refund for over 4 days. I had to escalate the case via PayPal to get it resolved.
They then emailed me trying to get me to change my review offering a free t-shirt even though I hadn't had a refund.
Now Hitari is trying to have this review removed. It will see if Trustpilot actually believes in honest reviews I guess.
May 2, 2017
Unprompted review
Let down, don't order from them
I ordered a Playseat F1 for 752 GBP on 28/11. Hitari contacted me 6 days later to tell me that for a shipment for mainland Europe I need to pay 90 GBP extra, which is odd. So I paid the 90GBP a week ago. I paid everything through Paypal which I use everyday for a variety of payments. The payment was accepted and paid for on my American Express.
7 days later and exactly 12 days before Xmas. I receive a refund notice with no explanation for my product. If you want a dependable e-commerce site, stick with someone else.
Update from 7/12/16. I received a message from Hitari that said Paypal advised them to refund me. I have just called Paypal to inquire. They told me that Hitari issued the refund and that it has nothing to do with them.
December 6, 2016
Unprompted review
Reply from Hitari
Hi Jerome,
This item was cancelled as advised by PayPal. They advised this as the transaction for the item showed a address in Belgium which is not a confirmed address and the other address which was used when paying for the additional shipping costs which showed another address in the USA.
Kindest Regards,
Cyron
Great communication, very helpful
Very helpful, replied to all my queries straight away as I was aware of stock being delayed on their side which obviously wasn't their fault.
Items were dispatched as soon as they received stock, given tracking numbers to follow my order and got them to my end within 2 days. Very patient and friendly
Would recommend
November 23, 2016
Unprompted review
Can not recommend this store
Ordered 2 items on a Sunday.
Received an email on the following Wednesday to inform me that only one of the items I ordered had been dispatched. This was strange as both items were shown as in stock.
I emailed to ask why only one item had been dispatched, the reply was, they were not not and they would have to wait for the manager to get back to them.
I emailed again on the following wednesday to ask for any news. I was told no stock and item discontinued. This item is still available via the manufacturer web site. Got a refund.
What ever their website says about stock levels, I feel is not accurate. Poor communication from the company too.
I will not be using this company again.
November 18, 2016
Unprompted review
hitari
my experience with hitari was very good and will be using again
i would recommend them to anyone all-round good service
July 26, 2016
Unprompted review
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