I have ordered several items from HiveBabe. It takes a while to receive the merchandise but Neriah is there to hold your hand & reassure you that your order is being taken care of. Such a caring pers... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mia’s reassurances & positiveness pushed me over the line when I had given up on receiving my order. There were some glitches, to be expected, in the receiving process, but she kept me informed & alwa... See more
Company replied
After I realized I purchased my daughter the wrong color sweatshirt for Valentines Day, I reached out by email to them. Charlotte replied back to my email rather quickly and said that she was able to... See more
Company replied
This company is responsive, and helpful with returns. Their customer service person Charlotte is very nice. This is in direct contrast to another company I recently ordered from that ghosts you aft... See more
Company replied
4.3
Excellent
223 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Molly was very kind and helpful
January 15, 2026
Unprompted review
Reply from Hivebabe
Dear Rebecca
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I placed an order on 1/2/26
I placed an order on 1/2/26. I purchased 2 tops which made my order enough to get free shipping. The order also stated that it was VIP Shipping. I was under the impression that my order would be shipped faster. As of today (12 days later) I still can't tell where my items are and doesn't show a delivery date or approximate delivery date. Would have NEVER ordered these if I knew it would take so long to get here. It could be another 2 weeks...who knows.
January 2, 2026
Unprompted review
Reply from Hivebabe
Dear Lori
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Cheap material & Nothing like images shown
I ordered a fleece lined hooded sweater with button front. The pictures on the website looked like good quality material, it looked thick and was reasonably priced. What I recieved, after a month, was a thin, no fleece lining, no buttons, and cheap poor quality sweater filled with loose threads, and lint all over. While I have tried contacting customer service via email several times, once regarding the tracking number, and about the quality and finally about returns and refunds I have yet to receive a response. So I will not be ordering anything from HiveBabe again and will chalk it up to a $45 lesson learned!
January 10, 2026
Unprompted review
Reply from Hivebabe
Dear PATRICIA TYLER
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
STAY AWAY FROM THIS COMPANY
Ordered a jacket and was charged $42.98 on 12/23/25. I never received any type of email confirmation confirming the order. I have sent them numerous emails asking for clarification to no avail. STAY AWAY FROM THEM.
December 23, 2025
Unprompted review
Reply from Hivebabe
Dear Mary Showalter
We take the issue of not receiving order confirmation or shipping information very seriously and will take the following steps to assist you:
Verify that your order has been successfully paid and the shipping order has been generated;
Check the email delivery status in your system, and we recommend checking your spam or other folders;
If necessary, we will resend the confirmation email and shipping tracking information.
To expedite your inquiry, please contact us at the following email addresses:
Customer Service Email: olivia@clientcare2025.com
Thank you for your understanding and support. We will do our best to ensure your shopping experience is as good as possible.
Best regards
Olivia
2 piece plaid pj set
I purchased the 2 piece plaid pj set. Sadly it didn’t fit because of my smaller shoulders. The rest of the outfit did fit. I asked for a refund and instead the company offered me an item replacement. I am pleased with this option as shipping is costly.
January 2, 2026
Unprompted review
Reply from Hivebabe
Dear Mom of 2
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Amazing service!!
I ordered one size and they just didn't fit quite right, but was immediately sent the correct size - such great service!! I love my new items (tank tops); they fit great and so soft and comfy!!
September 9, 2025
Unprompted review
Reply from Hivebabe
Dear Beth
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
I ordered Cute Christmas flannel…
I ordered Cute Christmas flannel pajamas. They were as pictured and quality of material was great .Shipment took over 3 weeks to receive which was a little disappointing but overall I would order from company again.
December 20, 2025
Unprompted review
Reply from Hivebabe
Dear Veronica
We are delighted to learn that you are satisfied with our products and services and are willing to repurchase. This is the greatest recognition and encouragement for us, and it is also the driving force behind our continuous pursuit of quality and an optimized customer experience.
🛍️ We will continue to launch more high-quality new products, uphold our consistent high standards, and serve every customer with dedication. We look forward to bringing you more satisfying shopping experiences.
We welcome your return visit at any time. If you have any questions or suggestions, please contact us.
Thank you again for your trust and support. We look forward to seeing you again!
Best regards
Olivia
If I could put a Zero Star rating here…
If I could put a Zero Star rating here I would. I ordered pajamas ($75) on 12/11 and even paid extra ($8) for shipping to ensure it would arrive before Christmas. Nope sure didn't and as of 12/29, I'm still waiting. Hivebabe does not have a human to talk to and only allows you to email inquiries, which also took them 5 days to respond. Their response...you order has been shipped. Click the link to follow. Nope again, the shipping company does not recognize the order. DO NOT USE THIS COMPANY. They are not reliable in any way shape of form. P.S. Went out and found identical pajamas for only $54 at BELK and my wife absolutely loves them.
December 29, 2025
Unprompted review
Reply from Hivebabe
Dear jimmy
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
It's been 15 days since ordered with…
It's been 15 days since ordered with express shipping and no updates
December 12, 2025
Unprompted review
Reply from Hivebabe
Dear Unhappy Customer
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
we got scammed… I placed an order a…
we got scammed… I placed an order a week ago and paid extra for express shipping. All I have received was an order confirmation a week ago and nothing else. All of the emails I found to contact about my order came back as a failed delivery status. We paid $120 and are just out that now. Take caution!
December 24, 2025
Unprompted review
Reply from Hivebabe
Dear Ruby
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Someone reply to my email
I never received my order, and I've emailed several times with no response either it was delivered to the wrong address or I was scammed cause the tracking doesn't give enough information
December 18, 2025
Unprompted review
Reply from Hivebabe
Dear Javi
We understand your concerns and take your feedback very seriously.
Please rest assured that we never intentionally delay or evade shipments in any way. If you haven't received your package, it's most likely due to a logistics issue or incorrect address information.
To resolve your issue as quickly as possible, please contact us at olivia@clientcare2025.com and provide your order number. We will prioritize verification and processing your shipment or refund.
Thank you for your patience, and we promise to do our best to resolve your issue.
Best regards
Olivia
Lily was very helpful in solving my…
Lily was very helpful in solving my issue
December 8, 2025
Unprompted review
Reply from Hivebabe
Dear William
Thank you very much for your high regard for Lily and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Lily, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I’m so impressed with the quick…response
I’m so impressed with the quick response and especially Mia. I will definitely recommend this company to my family and friends.
December 1, 2025
Unprompted review
Reply from Hivebabe
Dear Noel
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Ms Sadie
Ms. Sadie has provided me the best customer service thst I have ever experienced!! Her requests for information from me were clear and concise, leaving no room for misinterpretation!!
A breath of customer service fresh air!!
December 5, 2025
Unprompted review
Reply from Hivebabe
Dear Maureen
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
When size didn’t work
When size didn’t work , they offered a generous solution requiring nothing from me.
November 21, 2025
Unprompted review
Reply from Hivebabe
Dear Deb
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
the company helped my issue very timely
my issue was fixed in a timely fashion
November 26, 2025
Unprompted review
Reply from Hivebabe
Dear Suzanne
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Hivebabe’s customer service was…
Hivebabe’s customer service was amazing. The sweatshirt I ordered wasn’t quite what I expected, but Luna responded right away and genuinely went above and beyond to help me with my return. She really made things right, and I appreciate how attentive she was.
November 18, 2025
Unprompted review
Reply from Hivebabe
Dear T.C.
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Blue tooth knit cap
Initially, I ordered this product, and it never arrived. I contacted the company, and Daisy, quickly contacted me and sent the item right out. I received it in a few days. So far it is working as advertised and I love it. Only complaint I have its that its a tad short . It rides up and this causes the speakers to keep moving around, and eventually it is hard to hear the sound. Otherwise, it is a great product and was shipped and handled perfectly by Daisy. I give it a 4.9 out of a 5 star rating.
November 15, 2025
Unprompted review
Reply from Hivebabe
Dear lawrence
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Quick response and resolution of issue
Quick response and resolution of issue. Would definitely order again in the future.
November 10, 2025
Unprompted review
Reply from Hivebabe
Dear Tina
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Highly satisfied result
We ordered the wrong size and contacted Customer Service. Their rep, Mia, was extremely helpful and quick to respond. She was more than accommodating in keeping us satisfied. I highly recommend doing business with them to anyone and look forward to our next transaction.
November 12, 2025
Unprompted review
Reply from Hivebabe
Dear Michael
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.