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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and the high quality of work performed. Many people highlight the staff's helpfulness, punctuality, and friendly demeanor, making interactions pleasant and productive. The pricing is frequently mentioned as very reasonable, offering good value for the services provided. Reviewers are particularly impressed with the thoroughness of the work, the cleanliness of the work area, and the clear explanations given by the staff. Many consumers express their intention to use the company again for future heating and plumbing needs, often recommending them to others.

What people talk about most

Service

People report positive experiences with service, consistently praising the punctuality, professionalism, and... See more

Staff

Reviewers consistently express satisfaction with the staff, frequently highlighting their professionalism,... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be very reasonable, fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harry went above and beyond to make us feel comfortable with what we was doing m he explained everything and gave us some great advice. We ended up changing to a combi boiler and replacing two radiato... See more

Rated 5 out of 5 stars

Informed us on the day as to what time to expect them. Arrived on time stated. Explained what he was going to do, when finished he checked the heating system to make sure it was working as it should a... See more

Rated 5 out of 5 stars

We've had Harry to install a new heating system in 2019, he did an amazing job , always on time, clean ,tidy and very professional. We've since had him back to do various plumbing jobs in our house ,... See more

Rated 5 out of 5 stars

Harry arrived exactly on time for the appointment for the yearly boiler service. All radiators, tanks and boiler were methodically checked, no mess was made, and as others have said. The price was... See more


Company details

  1. Gas Installation Service

Written by the company

HJA Heating are leading Heating and Plumbing Engineers in Eastbourne. We specialise in boiler installations and boiler replacements - we are approved installers of all major boiler manufacturers. As Vaillant, Glowworm and Alpha Installers, we can offer up to 10 years parts and labour warranty on all boiler installations. We are a growing Plumbing & Heating company, offering a professional and friendly service. We are proud to be recognised for providing excellent customer care, high quality workmanship and for offering a reliable service at an affordable cost. We provide free, no obligation, written quotations and we always offer great value for money. You can be assured of the quality and value of our work before you call us for a free quotation and consultation. We are fully insured and well trained Gas Safe Registered Engineers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

297 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I would absolutely recommend HJA Heating. This is the second time I have used them. Harry is efficient, tidy and does an excellent job. Thanks.....Mr S.

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

A very professional job

A very professional job, completed in 5 days , installation of complete new gas c/h system.
Prompt arrival and hard work every day.
Extra items needed during the job were included.
Customer's wishes were honoured.

October 23, 2021
Rated 5 out of 5 stars

Great service

Harry is reliable, efficient and does a great job for a good price. He regularly looks after our whole family's heating systems and we recommend him highly.

September 14, 2021
Rated 5 out of 5 stars

Great Service!

Great Service from Harry! He’s polite and friendly and flexible with his times which was really appreciated! Highly recommend!

August 10, 2021
Rated 1 out of 5 stars

Terrible service

Terrible service. Booked a service and was told my boiler wasn't working at all, but still charged for the service. The boiler was working fine the next day. When I complained and asked for the service to still be carried out, I was told I would be charged again for another visit.

August 9, 2021
Unprompted review
HJA Heating Ltd logo

Reply from HJA Heating Ltd

Hi Helen,

I find it very disappointing that you’ve taken to TrustPilot to write this about my business, but as you have I’d like to air my side of the story.

We had our appointment booked in, which was a boiler service, the one that you didn’t even remember was booked in When I arrived, the boiler didn’t work, which I did show you in person so you could see I wasn’t fabricating a lie. I diagnosed the fault and said I’d send you a quote to repair, which I did straight away. However, I charge for my time, whether it’s a diagnosis or a service, as I have spent many hours diagnosing faults with boilers to then never hearing from the client again, meaning I have lost hours of my time not earning anything, you were happy to pay the bill but have now left me bad reviews online which I find is a bit unfair.

We are very transparent with our costs and terms and conditions, we are known for outstanding customer service and workmanship as you can see from our reviews online and website.

Once again we apologise for any offence we may have caused.

Regards.

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