Hlmotors Reviews 179

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the high quality of work performed. Many people appreciate the staff's professionalism, helpfulness, and understanding, making interactions pleasant and stress-free. Reviewers frequently mention the company's honesty and transparency, especially regarding necessary repairs and costs, which builds trust and confidence. However, some customers also noted that in one instance, a repair choice was made for them without prior consultation, despite their long-standing use of the service.

What people talk about most

Service

Customers consistently report positive experiences with the service, describing it as quick, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their friendly, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what w... See more

Company replied

Rated 5 out of 5 stars

Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you w... See more

Company replied

Rated 5 out of 5 stars

I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have do... See more

Company replied

Rated 5 out of 5 stars

My car was repaired here after being dented by another car when stationary . It was the insurer who chose the company and I was very lucky they did. Glen explained what was needed at every stage and a... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

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Rated 1 out of 5 stars

Be careful

I took my Audi A1 to HL motors for a service. When I received a call to let me know the service had been done, Jason told me that both my rear tyres were "perished" (they were far from that), and that the rear brake pads and discs needed replacing. He quoted over £900 for the job. I declined to have the work done and took the car to another local garage where I had it all done for less than £500. I have been taking my car to HL motors for years but will no longer be doing so. Very disappointing.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

There are reasons why I’ve been using…

There are reasons why I’ve been using H&L Motors to service my car for 30 years and why I won’t go anywhere else. They not only do do a great job on my car, but the staff from the mechanics to the drivers, the receptionist and the management are welcoming and have old-fashioned courtesy and manners. I highly recommend H&L Motors.

May 19, 2026
Unprompted review
Rated 4 out of 5 stars

Alloy wheels refurbished

Booked my car in after finding the previous alloy refurbishment failed.Paint was peeling on three of the wheels.After explaining the situation to the H&L team my car was booked in fast and all wheels were professionally refurbished to a top quality.The team kept me informed of the progress and within four days the car was ready.Very happy with the results totally transformed the car.Now my wife wants her wheels refurbished too.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Gareth kept me fully informed…

Gareth kept me fully informed throughout the process.
Car looks like new and I cannot recommend the paint shop highly enough.

March 19, 2026
Unprompted review
Hlmotors logo

Reply from Hlmotors

Thank you Gareth for your review. We are really pleased to have helped.

Rated 5 out of 5 stars

Was in need of trustworthy PDR and was not disappointed

Was in need of trustworthy PDR and minor paint touch up and was recommended by a Porsche dealer who also uses H&L for some of their used cars that need touch up. Wholly satisfied and very impressed with the quality of the PDR work it’s as if there was never any damage really incredible. Glen was very open and communicative to quote and explain proceedings ahead of time and would highly recommend.

February 24, 2026
Unprompted review
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Reply from Hlmotors

We appreciate your review, Gideon.

Rated 5 out of 5 stars

The attention and consideration is…

The attention and consideration is given in looking after my needs as well as those of my car! Very friendly and honest in their communication in what needs to be done and these are given as recommendations. Thank you.

February 19, 2026
Unprompted review
Hlmotors logo

Reply from Hlmotors

Thank you Sarah, very kind of you to review our business.

Rated 5 out of 5 stars

Excellent service and results

Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you would never have known they were there. Would recommend this company.

February 13, 2026
Unprompted review
Hlmotors logo

Reply from Hlmotors

We are very glad to have helped. Thanks for the review, John

Rated 5 out of 5 stars

What an excellent garage

What an excellent garage. Everyone there from the Receptionists, to Gareth, the Estimator and the Repair Team were so helpful and very understanding. Nothing was too much for them. Gareth went out of his way to make sure I had a car to drive after being let down by the courtesy car hire company and pursued my insurance company endlessly to get my repairs done.
On collecting my vehicle. All I can say is: It looked as good as it did when it came off the production line. You can’t get better than that.
Thank you H&L Motors for your 1st class service. A company to be recommended without any doubts.

November 6, 2025
Unprompted review
Hlmotors logo

Reply from Hlmotors

Thank you for taking the time to review Laura, we are pleased to have helped

Rated 5 out of 5 stars

Thank you Gareth!

HL Motors was a pleasure to work with. Our Audi got hit in a car park and we were referred to HL Motors from Walton Audi. Gareth was amazing from the first encounter to my last, he was informative, professional and made the whole experience stress free.

November 11, 2025
Unprompted review
Hlmotors logo

Reply from Hlmotors

Thank you for your review Kelly

Rated 5 out of 5 stars

Fantastic service

Quick and easy to book work completed in great time and kept up to date by Clare highly recommended

October 8, 2025
Unprompted review
Hlmotors logo

Reply from Hlmotors

Many thanks for the review

Rated 5 out of 5 stars

Recommended to me and have since fixed…

Recommended to me and have since fixed a few issues without any difficulties. Very nice people to deal with and happy to repair my old vehicle compared to some of the luxy cars of other customers. I'll be back.

September 16, 2025
Unprompted review
Hlmotors logo

Reply from Hlmotors

We are glad to have helped, Charles

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