Hlmotors Reviews 

183
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's honesty, efficiency, and professionalism. Many people appreciate the staff's helpfulness and dedication, with nothing being too much trouble for them. The customer service is frequently described as outstanding, with clear communication and a personal approach to care. Reviewers also value the company's reliability and the seamless experience from start to finish. However, some customers also noted instances where a fault was not found by diagnostics or where recommendations for parts replacement seemed questionable.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the outstanding and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the team for being professional,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, welcoming, and genuinely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used H&L many times and never been disappointed. It is a genuine team, many of whom are long standing. Nothing is too much time or trouble and management of expectations is always as it should... See more

Rated 5 out of 5 stars

Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what w... See more

Company replied

Rated 5 out of 5 stars

I've been using H&L Motors since they first rescued me in 1981. My cars have been serviced and MOT'd. Any problems have been sorted out as quickly as possible. This time they failed to find a fault a... See more

Rated 5 out of 5 stars

Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you w... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

183 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(183)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, so happy with H&L all the team are so professional and helpful. Highly recommend

March 12, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review.

Rated 5 out of 5 stars

Bodywork Respray

Customer Service was outstanding. The bodywork repair/respray was excellent; the vehicle looked like new when it was returned. My thanks to Glen, Chris and the team for all their hard work and first class communication throughout.

March 10, 2025
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review, Gary. We will pass your feedback onto the team.

Rated 5 out of 5 stars

Another great experience at H&L

Another great experience at H&L - their customer service is superb and their workmanship is absolutely brilliant. The company is operated in a way that really sets it apart and fills you with confidence - thanks again H&L.

March 5, 2025
Unprompted review
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Reply from Hlmotors

Many thanks for your kind words, Dean.

Rated 5 out of 5 stars

My fourth visit

My fourth visit - only a small job this time but completed satisfactorily and more quickly than it took me to do some local shopping!

February 5, 2025
Unprompted review
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Reply from Hlmotors

Thank you for using H&L.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Great customer service on phone. Great work from your service department. All efficient and went smoothly. Would use again.

January 27, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, Marie.

Rated 3 out of 5 stars

Poor Work Flow Management

Like many people in the local area I have used this Company over many years. The standard of workmanship is good and the prices fair representing value. However, they seem to have lost the plot when managing the workflow hence my award of 3 stars. I took my car in expecting a turnaround of 2 days maximum. I received no feedback until the late afternoon when the cutoff for ordering parts for that day had passed. Then I was told the parts would not arrive for 2 more days possibly necessitating them keeping the car over the weekend. Then I received a call the following day saying everything had been fixed! Appreciate being 'kept in the loop' and given 'a worse case scenario ' but I would have hoped they could plan their work better, as they used to do.

January 21, 2025
Unprompted review
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Reply from Hlmotors

Dear Stefano, thank you for your review and we apologise tat the service did not meet your expectation.

As you have suggested, we do everything possible to keep our customers updated on progress and are careful not to overpromise. In the case of your vehicle, we managed to find a solution to get the car back to you faster than anticipated by sourcing the parts quicker.

We hope that you will use H&L in the future and that we can restore your faith in our family business.

H&L

Rated 5 out of 5 stars

Fabulous team !

Fabulous team !
From reception to forecourt/ security to the mechanics. Couldn't recommended them more . Is it weird to say that I actually look forward to taking my car in !

January 23, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your kind words

Rated 5 out of 5 stars

No words to express how much I am…

No words to express how much I am satisfied. Excellent service. All staff are welcomed, friendly, polite with smily faces.
Very professional service.

January 20, 2025
Unprompted review
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Reply from Hlmotors

We really appreciate your kind words, thank you.

Rated 5 out of 5 stars

Excellent business and high quality repair.

Excellent business.
Body Shop Management is reflected (literally) in the high quality of repair.
Look no further, their no fuss approach and expertise speaks for itself.
No hesitation to recommend H&L.
Box of 50 assorted medals for Glen Sponder - Repairs Manager.

January 17, 2025
Unprompted review
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Reply from Hlmotors

Thank you for the review Chris. We will pass your comments onto Glen

Rated 5 out of 5 stars

Very professional highly efficient organisation

Very professional highly efficient organisation. Had my diamond cut wheels refurbished, looking as good as new for competitive price (approved by my insurance company). Would certainly return.

January 14, 2025
Unprompted review
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Reply from Hlmotors

Thanks so much for your review

Rated 5 out of 5 stars

Really polite and friendly staff

Really polite and friendly staff. Fitted me in at short notice for my MOT. Treated me with kindness, respect and good humour. 5 stars. Top garage locally.

December 31, 2024
Unprompted review
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Reply from Hlmotors

Thank you for using H&L Dan

Rated 5 out of 5 stars

Excellent

Excellent, highly recommend. Perfect customer service.

December 17, 2024
Unprompted review
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Reply from Hlmotors

Thank you for your review

Rated 5 out of 5 stars

Job done, friendly service and no need to return

I was recently recommended to H&L Motors by a friend and have asked them to do two separate jobs within 2 months. The service level was the same on both occasions, staff are friendly but organised and I have had no resulting issues. I am not seeking further problems but would not hesitate to use H & L again.

December 3, 2024
Unprompted review
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Reply from Hlmotors

We appreciate you taking the time to review our business

Rated 5 out of 5 stars

What an experience THANKYOU

What an experience! I was involved in an accident that wasn’t my fault and felt so nervous/ anxious about what to do and where to go.
My client had mentioned a a company/ Garage years ago that he was so unbelievably happy with so thought I’d ask for the details.
WELL it didn’t disappoint, from the reception team to even just driving into the front yard / reception itself , staff wave smile and say hello .what an incredible team they are at H+L they make you feel so cared for and valued.Damon the service manager over saw my repair and was beyond helpful and kept me updated throughout the whole process and can’t thank him enough .
I can see why H+L were recommended to me and will most definitely be doing the same for others from now on , I’d give 10 stars if were possible THANKYOU

November 15, 2024
Unprompted review
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Reply from Hlmotors

We are happy you were pleased with the service received. Thank you for taking the time to review. Your comments will be passed to Damon and the team

Rated 5 out of 5 stars

Been a customer for many years

Been a customer for maaaaany years. Never disappointed. Can even think of an issue or questions that were not dealt with proactively, promptly and satisfactorily, anyway none were major. And most were probably my fault.
Great team at H+L. I can't stress enough how that is what keeps them together and with a 5 star rating.
Thanks again.

December 10, 2024
Unprompted review
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Reply from Hlmotors

Thank you for your continued custom Stephen

Rated 5 out of 5 stars

Tthe One and Only.

When you want a job done properly then H&L are the people to take you seamlessly from estimation to job completion. They go above and beyond and offer an outstanding service. Special mention to Damon who oversaw everything including the insurance company liaison. Top banana.

December 5, 2024
Unprompted review
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Reply from Hlmotors

Thank you for your review. Your comments will be passed to Damon and the team

Rated 5 out of 5 stars

Fabulous customer service from the team…

Fabulous customer service from the team at HL Motors and a brilliant job done . I was sent to HL Motors to get two alloy wheel covers repaired as part of my car insurance policy. I was treated with the utmost courtesy throughout the process - and the wheels look fabulous now ( as though they were straight out of the showroom . I would definitely recommend this team and the quality of the work they do to anyone / everyone . Thanks team

October 29, 2024
Unprompted review
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Reply from Hlmotors

Thank you Jenny

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