Hlmotors Reviews 179

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the high quality of work performed. Many people appreciate the staff's professionalism, helpfulness, and understanding, making interactions pleasant and stress-free. Reviewers frequently mention the company's honesty and transparency, especially regarding necessary repairs and costs, which builds trust and confidence. However, some customers also noted that in one instance, a repair choice was made for them without prior consultation, despite their long-standing use of the service.

What people talk about most

Service

Customers consistently report positive experiences with the service, describing it as quick, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their friendly, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what w... See more

Company replied

Rated 5 out of 5 stars

Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you w... See more

Company replied

Rated 5 out of 5 stars

I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have do... See more

Company replied

Rated 5 out of 5 stars

My car was repaired here after being dented by another car when stationary . It was the insurer who chose the company and I was very lucky they did. Glen explained what was needed at every stage and a... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent work and service

My car was repaired here after being dented by another car when stationary . It was the insurer who chose the company and I was very lucky they did. Glen explained what was needed at every stage and appreciated that I was desperate to keep it rather than have it written off. Melanie in reception was very helpful too initially. They were very quick at authorising repairs , getting the parts and replacing them to a high standard. The car looks like new! The car that mine was shunted into is taking a lot longer to repair. I would use them for other work if it wasn’t for the fact that I live in Wandsworth and hate driving through Kingston

September 8, 2025
Unprompted review
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Reply from Hlmotors

Thanks for the review Caroline. We have passed your message onto the team

Rated 5 out of 5 stars

Oil Leak

I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have done so for a number of years They always keep me updated on issues that may need to be fixed rather than just doing it so I am fully aware of the cost before it’s done.

August 20, 2025
Unprompted review
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Reply from Hlmotors

Thank you Janice for taking the time to review. We are happy to have helped.

Rated 5 out of 5 stars

Fiat 500

Service was seamless from start to finish. I would recommend H&L to others. Good value for money. Good service.

August 19, 2025
Unprompted review
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Reply from Hlmotors

Thank you for using H&L, and for your kind review.

Rated 5 out of 5 stars

Great service and excellent customer…

Great service and excellent customer support!
Our car has been serviced, repaired and MOT done in the most professional and efficient way. Thank you!

August 14, 2025
Unprompted review
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Reply from Hlmotors

Thank you very much for your review.

Rated 5 out of 5 stars

Very good indeed…

An excellent service with old school professionalism. Glen kindly explained what work was needed and how, in practice, it would be carried out. On time and on budget with very good quality workmanship. Thank you! James

July 30, 2025
Unprompted review
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Reply from Hlmotors

We are very pleased to have helped James. Thank you for taking the time to review our business.

Rated 5 out of 5 stars

The experience provided by Hlmotors…

The experience provided was outstanding, with customer service and work quality being top-notch. Damon excelled in customer service, ensuring consistent communication regarding timelines and the progress of the work being done. Overall, the level of service and craftsmanship was exceptional..

July 21, 2025
Unprompted review
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Reply from Hlmotors

Thank you for sharing your experience, Peter

Rated 5 out of 5 stars

Really excellent service today

Really excellent service today, thank you office team and team behind the scenes! Fixed an ongoing issue with the electrics and and MOT and service. And thank you for cleaning my car as part of the service!

July 7, 2025
Unprompted review
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Reply from Hlmotors

We really appreciate your review.

Rated 5 out of 5 stars

Great customer service

Just had my car’s annual service and MOT. Great service, always friendly and professional. Another 5-star experience with H&L Motors, thank you.

July 3, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your business

Rated 5 out of 5 stars

Faultless from start to finish

My car was damaged which included a broken windscreen, which meant the car was not drivable. Damon at H&L was a fantastic help, organising collection, managing my insurance company and smoothing out the entire process. His help is deeply appreciated, keeping me informed of all the moving parts of the repair. The repair itself is faultless, panel gaps, paint matching, calibration of all the sensors are as it was coming out of the factory. Highly recommended!

June 17, 2025
Unprompted review
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Reply from Hlmotors

Thank you for the review. We are delighted you were happy with the service and have passed your comments onto Damon who was pleased to look after you.

Rated 5 out of 5 stars

Had my car MOT’d there today

Had my car MOT’d there today. Prompt, friendly and efficient service at very reasonable price. Can’t fault it…even got a cup of tea while I waited. Excellent!!

June 6, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, Charles.

Rated 5 out of 5 stars

Thorough & Professional Service

Excellent professional job repairing the buckled wheels on my Alfa Giulia. Friendly and helpful service throughout from the team in Esher. Highly recommend these guys.

May 16, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, Richard.

Rated 5 out of 5 stars

Had an urgent Friday afternoon stolen…

Had an urgent Friday afternoon stolen reg plates issue that was dealt with brilliantly same day by the very helpful team at H&L…thank you

May 9, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, we're glad to have helped.

Rated 5 out of 5 stars

Top notch mechanics and customer service

I have been using H and L motors for the last 10 years and cannot fault them! Just a service this time but for whatever reason I have needed their help in the past they have always gone the extra mile to help get me back on the road asap with excellent customer service and faultless repairs. I would not take my pride and joy anywhere else! You won’t find anywhere better!
Simon Carrell Furniture - Richmond

April 24, 2025
Unprompted review
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Reply from Hlmotors

We appreciate your loyalty over the years, thank you Simon.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, so happy with H&L all the team are so professional and helpful. Highly recommend

March 12, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review.

Rated 5 out of 5 stars

Bodywork Respray

Customer Service was outstanding. The bodywork repair/respray was excellent; the vehicle looked like new when it was returned. My thanks to Glen, Chris and the team for all their hard work and first class communication throughout.

March 10, 2025
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review, Gary. We will pass your feedback onto the team.

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