Hmb Salon Reviews 213

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and attentive approach, making every visit enjoyable. Many highlight the exceptional service and products, noting the high quality and the positive impact on their well-being and appearance. People frequently mention feeling relaxed and satisfied with the results of their treatments. However, some customers were dissatisfied with scheduling issues, including redeemed vouchers for unreceived treatments and appointments starting late without apology. A few people also felt rushed during their appointments, leading to concerns about safety and the quality of the service.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Service

Consumers find service to be positive, often describing it as friendly, professional, and attentive. Many... See more

Product

Customers had positive experiences with the product. Many reviewers expressed satisfaction with the natural... See more

User experience

Customers consistently note positive experiences with the overall user experience. Many reviewers describe... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been visiting Hmb for a series of 10 EMS body sculpt, and its always been an enjoyable experience. Shy the manager is so lovely and welcoming and will try and accommodate you the best she can.... See more

Rated 5 out of 5 stars

So glad that Noreen is back, my shoulder has been causing me problems for years despite regular massages, 2 treatments and it’s so much better. She also advises on what you need to do. I would definit... See more

Rated 5 out of 5 stars

Great service for SMPU eyeliner with wings! If you are nervous about getting this done to the sensitive eye are, don’t be with therapist Shy. She does this procedure so effectively and minimal pai... See more

Rated 5 out of 5 stars

I just had the most amazing Massage and Facial by DIXIE, she was very attentive and applied pressure how i wanted it, the facial after my full body swedish massage nearly had me knocked out snoozing o... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good experience

I attended the salon for eyebrows shaping and waxing.
The Salon was clean, tidy also peaceful which was a nice change.
The lady who did my eyebrows had shaped them well, she was professional and attentive, My only negative would be, she needed to pay more attention to my chin area to remove the stubborn hairs. Pricing was reasonable, I would attend again.

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

Appalling customer treatment.

Having booked my appointment well in advance, I was happy to receive confirmation the day before. On my arrival five minutes before my appointment, the saloon was shut and no one was answering their phones. I waited outside the front entrance for 20 minutes, trying continously to get an answer on the phone. I then left and travelled home. About 3 hours afterwards, I received a call from the manager, offering me an appointment in an hour. I accepted but had to cancel my work for the afternoon again. I sustain £200 loss of income as a result. The Manager refused to to reimburse me for these losses.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

The salon was clean

The salon was clean, the staff were friendly and so nice to speak to. I was made to feel comfortable and the Swedish massage was out of this world.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely lash infil with Mara

I had a lovely lash infil with Mara, my classic lashes look lovely and Mara is a great lash tech takes her time to know what look you are after and application is soft and gentle, I almost go to sleep 😴👌🏾

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

I have always wanted to microblade my eyebrows

I have always wanted to microblade my eyebrows but I was always fearful of the outcome.
One day I say a lady and her eyebrows were amazing.
I had to approach her and ask the obvious question! Where, how much and did it hurt?
All her answers was exactly what I wanted to hear.
So I made myself an appointment and I can honestly say "It has been one of the most best decisions that I have ever made, I feel totally confident, and I would highly recommend that if you are in doubt, please be rest assured that the customer service is amazing the venue is so nice and welcoming, by the way my microblading was done by "Shy" she has all the answers to all of your questions.
I'm a brand new me!!!!!!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Had a really great experience with the…

Had a really great experience with the amazing Shy. She is so patient and supportive and wants her clients to get the best possible results. Would definitely recommend as she goes through the procedures thoroughly and answers all questions. She always ensures her clients walk away happy :) xxxxx

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Very please with treatment

Very please with treatment. I had a deep cleansing facial with a upper body message both were lovely. The therapist was friendly and explained everything that she was doing.
I will definitely be booking some more treatments in the future with HMB Salon.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Been going HMB salon for years !

Been going to HMB salon for years now to get my lashes done which I always love and recently got SPMU on my eyebrows which were done by shy. They've healed great, the shape and colour suit my face and tone perfect. Shy spent a lot of time making sure I was happy with every decision that was made and was also really kind and friendly which helped calm my nerves. I'll always return to HMB as there prices are affordable and the salon is lovely and clean

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I am very happy with my lashes and the easy communication with the salon. Mara went out the way and offered two lash appointments instead of one just because there was time remaining! Much appreciated. Highly recommend.

February 23, 2024
Unprompted review

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