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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, knowledge, and passion for their products. Many consumers appreciate the wide range of products available and the ease of ordering. The delivery service is frequently mentioned as fast, efficient, and well-packaged, with items arriving in perfect condition. However, some customers also noted occasional delays in shipping or minor issues with product packaging, such as dented boxes. A few people mentioned that the actual posting of their order took longer than expected, and in some instances, delivery times were longer than initially suggested.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and quick delivery, with... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the prompt, efficient, and... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering, quick... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpful, friendly, and knowledgeable staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order, communication was really good. They even gave us free express shipping.. Over the last few years we have bought 3 RC cars (Blackzon Slyder) and a few batteries ( and friends have bought... See more

Rated 5 out of 5 stars

Funnily enough I was a regular customer of Hobbyco in the 80s, at their George Street Store. I remember then the extensive range of products they stocked. I moved interstate and have never really foun... See more

Rated 5 out of 5 stars

Ordering and fast delivery was a breeze. My young adult son is a - pop culture aficionado with One Piece merch at the top of his list. He insisted this model was placed on top of his 21st birthday c... See more

Rated 5 out of 5 stars

Clearly having the different items to add to my set. Plus the courtesy given even for online purchases. But for me the most fascinating situation was when we were in Sydney having travelled from Que... See more


Company details

  1. Hobby Store
  2. Anime Club
  3. Collectibles Store
  4. Figurine Shop
  5. Model Train Store
  6. Model Shop

Written by the company

Hobbyco is Australia’s most established hobby specialist, proudly serving customers since 1935: Hobbyco, 90 years of Serious Fun. If you’re looking for a hobby shop in Sydney, visit our flagship in the Queen Victoria Building (QVB)—around 600 square metres of wall-to-wall hobbies with an operating model train set, often described as the largest hobby shop in the Southern Hemisphere. You’ll also find us in Macquarie, Rhodes, Liverpool and Burwood, or shop nationwide at hobbyco.com.au with fast delivery across Australia. Discover one of the widest hobby ranges in the country: model kits and hobby tools, paints and airbrushes; model trains and scenery; die-cast (diecast) planes and cars; slot cars and digital track systems; radio control (RC) cars, trucks and boats with batteries, chargers and parts; jigsaw and 3D puzzles; board and card games; plus anime and pop-culture collectibles. For anime and pop culture fans, explore figures, model kits and merchandise from Naruto, One Piece, Dragon Ball, Star Wars and Gundam/Gunpla. Diecast collectors can shop for aviation liveries featuring Qantas, Jetstar, and Virgin Australia, as well as diecast cars showcasing Ford and Holden, and Formula 1 teams such as Red Bull Racing, McLaren, and Mercedes-AMG. Hobbyco is an authorised stockist of trusted global brands so that you can count on genuine products, manufacturer support, and the latest releases. Shop LEGO, Bandai Hobby (Gunpla), Tamashii Nations, Banpresto, Tamiya, Hornby, Bachmann, Airfix, Revell, Ravensburger, Corgi, Carrera, MJX and OKTO Sensory Art, along with many other favourites. Proudly Australian-owned and family-run, Hobbyco is trusted by generations for quality, value and excellent service. From our landmark QVB hobby store to our online hobby store serving customers Australia-wide, our goal is to inspire creativity, connection and community through the joy of hobbies. Serious Fun since 1935.


Contact info

4.9

Excellent

TrustScore 5 out of 5

104 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Good service

They came earlier than I expected, 4 days after I ordered the shipment. The boxes for the gunpla I ordered were a bit dented, but I just pushed them back out. No issues, the SHOP app wasn't synced to the shipment, so they could improve on that, but overall, great store, would shop again.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

First time purchasing online from hobby co , Very happy with what I paid for my items was also sent out right away arrived quickly and was packaged perfectly just simply a pleasant experience all round.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Ford XC Coopers Collectable

I had a great experience with Hobbyco! not only was the item i bought $50 cheaper then other places i looked at online and local to me but it also came before the estimated arrival time that i was given. I gave this as a gift to my dad for an early father's day present and he cried when he saw it! i will be back to purchase other items from HobbyCo in the future.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and cost effective for my hobbies

I have done probably close to 10 orders with Hobbyco now, mostly for Bandai model kits and Nanoblocks, and they have been really fantastic. The packaging is secure without too using much plastic, and all my items have always come through safely. The prices are better than most of my local shops, so I'm happy to use them. They ship out pretty quickly too

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service at hobbyco is…best ever

Customer service at hobbyco is absolutely amazing. Above and beyond expectation. I was able to ring hobbyco and speak to a real person, a very patient and helpful person! Thank you for a wonderful shopping experience.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great product with super quick delivery

Ordering and fast delivery was a breeze. My young adult son is a - pop culture aficionado with One Piece merch at the top of his list. He insisted this model was placed on top of his 21st birthday cake. It took me a few evenings after work to put it together (top tip - use tweezers for minuscule stickers and parts) but the result was worth it!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very Professional and Friendly Service

I have purchased three model trains, at different intervals, from Hobbyco for my Grandson and each time the service has been fantastic. On each occasion they were delivered in less than two weeks and I received messages at each stage of the delivery process ie. being prepared, on its way, out for delivery etc. I also received an answer to a couple of my emailed questions either the same day or the next. I have been very happy with Hobbyco’s wonderful service and standard of the trains that I will only buy from them in the future.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Cute cows

These miniature highland cows were perfect for my daughter’s project on Scotland. Very speedy delivery. Thank you!

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Click n collect excellence

Click n collect was fast, free, convenient and had the perfect niche Lego items. I picked up extra goodies in store, team member had great advice. I’ll be back!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

nice

good packaging and came before estimated arrival date

August 6, 2025
Unprompted review

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