Hobby Recreation Products Reviews 

274
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Horrible, just horrible service. I never received my order. I was told to check with the postman, check with the post master, check with all the neighbors for my missing package. When I go to t... See more

Rated 1 out of 5 stars

HRP sent a invalid tracking number for my recent order. Three emails to HRP (two different email addresses) all went unanswered, despite my getting the standard response that HRP will get back to me a... See more

Rated 1 out of 5 stars

It seems to be very unprofessional wrong tracking number and no response to emails. Shop elsewhere even if prices are higher. This site seems to be a scam or extremely unprofessional. Stay away peo... See more

Company replied

Rated 1 out of 5 stars

I am not a SatisfIed customer at all. I have paid for the 3 day shipping I ordered it on June 15th they said I would get it June 21st then I had an email saying June 22nd and now I'm not supposed to g... See more

Company details

  1. Hobby Store

Information provided by various external sources

Hobby & Recreation Products (HRP) has been in business for over 25 years bringing outstanding hobby and recreation products to North America and International markets. We provide brand management services to several recreation and hobby brands including Racers Edge, Spazstix Paint, Gmade, CEN Racing, Savox, Hobbywing, and many more. HRP stocks tens of thousands of items in two warehouses across the USA, offering quick access to our products from Utah and Pennsylvania. Our dedicated staff has years of experience and are active participants in the industries they serve. Our products are designed to improve your experience with your chosen activity. Our staff is always looking to help bring a better product to market by relying critical customer feedback as well as personal experience. We strive to offer the BEST value possible from factory to end user, while always maintaining outstanding customer service and support. As long as we feel like we'd definitely buy from ourselves, we are meeting one of our key goals.


Contact info

1.1

Bad

TrustScore 1 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(274)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Customer Service...Ever!!

I purchased a drone from HRP (manufacturer to remain nameless since I was horribly unimpressed with their service). HRP stepped up to the plate and sent me a new drone within days of me stating my initial one was DOA. Friendly, understanding and just fantastic service. HRP, you folks rock...

August 14, 2015
Unprompted review
Rated 5 out of 5 stars

What's not to like.

Competitive price for the Team Magic E6 III HX, with free shipping option.
Thought it would take probably 5-6 days to arrive, but much to
my surprise, I got it in 2 days. Hats off to HRP.
By the way, my grandson and I love this truck.
Now ..... HRP needs to begin stocking replacement and option parts for
this monster truck. I know this is a new product, but rc owners will always
need new parts.

August 1, 2015
Unprompted review
Rated 2 out of 5 stars

Slooooooow Shipping At A High Cost

Slow to send out product and excessive shipping cost. If the products were available somewhere else I would not do business with this company. I have only placed two orders with this company.

EDIT: After seeing the response from the company, here are the REAL facts:
Ordered: Monday 06/22/2015
PayPal Payment: Jun 22, 2015
Time: 16:11:05 PDT

Shipping Info from USPS:
*June 29, 2015 , 10:05 am
Delivered, In/At Mailbox
LUBBOCK, TX 79413

*June 29, 2015 , 7:03 am
Arrived at Post Office
LUBBOCK, TX 79413

*June 25, 2015 , 8:21 am
Departed USPS Facility
SALT LAKE CITY, UT 84199

*June 25, 2015 , 7:34 am
Arrived at USPS Origin Facility
SALT LAKE CITY, UT 84199

*June 25, 2015 , 6:19 am
Accepted at USPS Origin Sort Facility
SALT LAKE CITY, UT 84104

*June 23, 2015 , 3:53 pm
Shipping Label Created
SALT LAKE CITY, UT 84104

So, as you see, it took three days, (Thursday June 25th) after I placed the order and paid for it to be shipped out. It was NOT shipped out on Monday. A week later I received it on Monday June 29, 2015.

The SECOND order I placed with them was on Friday July 17, 2015 (Front Hubs for a Team C TS4) and was not shipped out until Thursday July 23, 2015 at 10:41 am. This is from USPS tracking records. So, it still takes your company three to four days to get an order on it's way. If this is the order you were replying to, it shows even more negligence concerning customer service.

July 29, 2015
Unprompted review
Hobby Recreation Products logo

Reply from Hobby Recreation Products

This order was received on Friday after shipping hours and was shipped out on Monday.

Rated 5 out of 5 stars

Great service and customer care!!

My experience has been great with HRP. very helpful and have almost all the products I need. Out of stock on some things sometimes but thats understandable, no worries. I did call the help line to assist me with finding my package and that went extremely well. packages show up in a timely matter and I have had no issues to speak of.

July 24, 2015
Unprompted review
Rated 2 out of 5 stars

out of order or we can not send spraycans

A few times I tried to order the chrome spray. Most of the times it is not in stock, and when I get a message that it is back in stock and I want to order again the same story. The site does allow (via ebay) to order spraycans and than I get a refund because it is not possible to send spraycans overseas.

July 22, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

After using amainhobbies for years, I recently decided to try HRP. I was pleasantly surprised by the speed of their shipping.

July 22, 2015
Unprompted review
Rated 4 out of 5 stars

Parts order

I ordered some helicopter parts on Sunday night and used a different billing address which made it necessary for them to call and verify my information. Even with the delay I received my parts on the Wednesday following the order in full. Service was great for me.

July 21, 2015
Unprompted review
Rated 5 out of 5 stars

Great product and service

The speed controls are top notch work smooth and flawlessly. As with HRP their service is always tops. Fast shipment and products arrived in perfect condition.

July 17, 2015
Unprompted review
Rated 5 out of 5 stars

I love Hobby recreation products

By far the best online hobby site on the internet today, i would recommend this site to anyone who wants top notch products with top notch service!!!!!

July 13, 2015
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

Great selection but we need pictures of items on web site. Shipping was fast and price was great! Will do more business with you all!

July 5, 2015
Unprompted review
Rated 5 out of 5 stars

very good service

No problems with the order or delivery. I didn't know when to expect delivery, so I needed to keep an eye out. A tracking number would have been nice (at least to know when it was shipped). I will be using them again.

June 23, 2015
Unprompted review
Rated 4 out of 5 stars

Love the product, hate the shipping oiptions.

Now that HRP carries ThunderTiger stuff, they will definitely see more of my future business but the shipping options are strange. They wanted almost $23 to ship USPS and about $10 for Fedex. I always choose USPS so I don't have to wait for something to be dropped off at my door but not this time. USPS option was just too expensive. I got my wheels in good amount of time but I didn't like the inconvenience of watching my door all day for Fedex to arrive. Stuff gets stolen off front door steps, not from inside mail boxes. HRP needs to make USPS shipping option better priced.

June 20, 2015
Unprompted review
Rated 5 out of 5 stars

First order was a breeze!!

First order was a breeze. All items except for one were in stock. HRP contacted me immediately and asked whether to replace, back order or cancel the item that was unavailable. I chose to replace with similar product (tire compound). They immediately made the change and shipped the items without delay. Super smooth and easy!! Thanks HRP!!

June 17, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look