TV Order nightmare (Belgium)
I am extremely disappointed with Hofma Beeld en Geluid B.V. after a horrible experience purchasing a TV. Their customer service and delivery have been nothing short of disastrous. After paying for the TV over two months ago, I have been repeatedly misled about delivery dates and met with unresponsiveness from their team, receiving only one reply to over ten emails sent at different times. I always had to follow up with phone calls.
They failed to deliver the TV, insisting on their own deliveries for large TVs instead of using a courier service. Week after week, they told me 'maybe next week,' until 'we have another delivery in your area.' Finally, on the last communication, they admitted 'we don't have anything in your area in the foreseeable future,' clearly unwilling to make any effort to send it.
Of course, eventually, after 2 months I have asked for a refund. To make matters worse, I had to spend extra on international calls, and now the TV costs 200 euros more than when I initially purchased it.
I strongly advise against buying anything bulky from Hofma if you are in Belgium, as their lack of professionalism and disregard for customer satisfaction has turned my experience into a frustrating and costly ordeal.
April 6, 2023
Unprompted review