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Hola Health Reviews 

575
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and friendly staff, particularly the doctors, for their thorough and helpful approach during consultations. Many people highlight the service as exceptional, appreciating the convenience, ease of use, and quick response times to connect with a doctor or receive necessary documents. However, some customers also noted delays in response times, waiting extended periods for appointments or resolutions, and experienced unresponsive customer support. A few other people mentioned occasional technical difficulties with video connections during consultations, and some found support unhelpful when seeking assistance.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency, convenience, and professionalism. Many... See more

Staff

Clients share positive opinions on staff, frequently praising the medical team for being fast, efficient,... See more

User experience

Customers consistently note positive experiences with user experience, finding the service exceptional, easy... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising the quick service,... See more

Customer service

People report ambiguous experiences with customer service, with some praising the professional health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Hola was exceptional. I admired how the medical team was fast and efficient, and cheap in setting appointments with doctors. The doctor was very professional. What would take week... See more

Rated 5 out of 5 stars

It was great how I was informed how much longer before I was seen. Dr S was friendly and professional considering it was 3am! ;) It was also bulk billed. Given that I only needed a course of antibioti... See more

Company replied

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Hola Health provides a brilliant service. My husband was in agony due to piriformis syndrome, which he has had before. The doctor who rang him from Hola Health was very thorough and provided him w... See more


Company details

  1. Family Practice Physician
  2. General Practitioner
  3. Medical Certificate Service
  4. Online Pharmacy
  5. Online Prescription Medication Vendor
  6. Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.2

Great

TrustScore 4 out of 5

575 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.2

All reviews

(575)

491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quick and easy

Great quick and easy

June 12, 2026
Hola Health logo

Reply from Hola Health

Hi Mish

Your feedback means a lot to us. Thank you for taking the time to leave a review.

Regards
Team Hola Health

Rated 1 out of 5 stars

The GP that I was given was very rude…

The GP that I was given was very rude and didn’t believe that what I was feeling was actually happening. She told me that she can’t help me and I need to go talk to someone in person even though that she has a GP and she referred me to another GP just because she couldn’t see me. If she has to see me to treat me then how is this app supposed to work?

June 14, 2026
Rated 5 out of 5 stars

Easy to use

Easy to use, great service, time effective and really helpful along with saving significant money.

June 15, 2026
Rated 4 out of 5 stars

It was helpful

I was very pleased that the service was available as I urgently needed an antibiotic at about 6:00pm on a Friday night.
At the pharmacy I was told about this service and helped by the pharmacist to make contact, speak to a doctor on my phone, answer some questions and receive a suitable antibiotic for my condition.

June 5, 2026
Rated 1 out of 5 stars

Scam buisness

Paid for an appointment for my 3yo to get a pathology form, a service they specifically advertised. The form they supplied was not Medicare compliant, making it completely useless to me as I would have to pay exhorbitant amounts for the test that would otherwise be free if the form had been correct. I supplied my Medicare details before the appointment. To make things worse, they have no contact number and a week later have not replied to my email. Disgusting scammers.

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Negligence and lack of concern.

I waited a long time for my phone call the entire conversation lasted 2 minutes I needed antibiotics for a chest infection, explained I was allergic to penicillin, anaphylaxis so essentially potentially fatal. Script was sent through luckily I decided against using the delivery service as I would have received the potentially deadly antibiotics and taken them without concern. I went to the pharmacy and to the pharmacists horror explained I couldn’t take them and I would need to have another script provided as they were unable to contact the doctor on the script. I emailed hola support and the concern of negligence was brushed off and I was simply told you will receive and different script shortly.

June 1, 2026

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