Holden Smith Law Reviews 1,198

We have recently used Francesca Graham as conveyancer from Holden Smith to sell our house and buy another one.
She was amazing, so quick to respond, very thorough, going above and beyond. We also had experience of other conveyancers recently which didn't compare in the slightest!
We would recommend Francesca to anybody looking for speedy, thorough and friendly conveyancing service.
Thank you Francesca, the process seemed so easy with you.

Abena Boateng at Holden Smith has been nothing short of fantastic through the entire selling process. Stepping into a difficult situation after my original solicitor ceased trading following contract exchange. Abena took on the case and managed the situation through to completion. I’m very appreciative of everything you’ve done. Would highly recommend!

Alex Jones was fantastic throughout my house purchase, they were on hand to answer all my questions and ensured I was kept in the loop throughout. Thank you so much for making the process as smooth as possible

As first-time buyers, the whole process felt quite overwhelming at times, so we’re incredibly grateful to Zack, Donna and Chloe for all their support and guidance. Zack in particular was brilliant — he kept everything moving, explained things clearly, and always made time to answer our questions, which gave us real confidence throughout.

From start to finish, their communication was excellent — they kept us updated every step of the way and explained everything clearly, which really helped put our minds at ease.

What stood out most was how quickly they responded to our emails. No question ever felt too small and their prompt, reassuring replies made a stressful experience feel much more manageable. Thanks to them, buying our first home was genuinely exciting rather than stressful, and we couldn’t have asked for a better team to guide us through it.
Thank you!!
Emma & Chris

Joe Furness assisted with a deed transfer. All parties involved were being continuously updated throughout the process, and any questions raised were answered courteously and with good turnaround. Thank you

I purchased a property with Holden smith and received a lot of help and guidance from Michala Meakin. I found the team very friendly and professional. They listen and respond timely.

I can wholeheartedly recommend Luke and Steph at Holden Smith. I have used the firm historically for residential conveyancing and they have been brilliant and the commercial team was much the same. Luke and Steph took over a relatively complex case with a pushy seller that enforced strict deadlines. They managed to get the matter dealt with effectively and proficiently. Luke kept me informed throughout the entire process. Thanks again for all your hard work.

Highly recommend, Francesca went over and above to help me buy my home

Very happy with all the team especially Lauren braithwaite and Michaela meakin they helped us with our questions all the way through so so happy with the service we received would definitely recommend this company

Everything went very smoothly with the sale of our flat, and Anna and Alex in the Horsforth office were very helpful.

Was recommended Zack McKinley-Baines of Holden Smith by our Mortgage Advisor when we were in the position to sell our house. Although process of selling our house took over 14 months with completion fine done recently, Zack and his team (including Leah, Jessica and Laura) were always on hand to support us especially when it came to help provide updates to our queries when requested. They also made time to be on call with us when needed.
The whole conveyancing process can be quite daunting to the consumer and so its nice to have people like Zack and his team for guidance and support. My only criticism is that the provided app could be of better use and in terms of regular updating for us, however no complaints from me when it comes to updates via emails and calls.

I dealt with both Luke and Steph and couldn't be happier with how my case was handled. Highly recommend.

Lauren and Michala from Holden Smith were extremely helpful and fast, getting my house purchase through quickly and seamlessly. Highly recommend.

Brilliant service from start to finish. Zack was very helpful and quick to respond when we had any questions. Thanks

Francesca was attentive and extremely quick with her responses. We couldn't have gotten the keys so quickly for the property without the help we got from her and the rest of the team at Holden Smith.

Francesca Graham at Holden Smith Law has dealt with both our house sale and new house purchase. Francesca was fantastic during the whole process. Very quick to respond to emails and kept us up to date throughout the whole process. The overall service was brilliant. We highly recommend Francesca to anyone looking for conveyancing services.

Great experience from start to end. Francesca Graham and colleagues were friendly, knowledge, very quick to respond and made the whole process run smoothly. Couldn't recommend anyone better.

We accepted a quote that was tailored for a company remortgage. After doing nothing on our case for over one month, Holden Smith told us the fees were increasing and they would not honour the original quote they provided. There were no changes to the initial terms and all the requested information we provided was correct.

We had reverted to a higher mortgage rate, so there was a direct cost to our company because of Holden Smith Smith’s actions. We since switched to another solicitor and will be filing a formal complaint.

Mine was a pretty complex case. However, thanks to the expertise and professionalism of the solicitor Alex Jones we got to the desired finale. Alex is an impeccable communicator, succinct and punctual, and a good problem solver. I was kept well-informed throughout the process and all my questions were answered. I would certainly recommend Alex Jones as a solicitor. Marina Blackwell

An 8-10 week buy-out between two amicable parties took seven months for primary conclusion but 15 months to fully conclude.
A simple process, started in Jun 2024, financially completed end of Nov but only fully, legally concluded today, 30Jan 2026

Whilst always polite, the staff came across as very inexperienced, asking astonishing and sometimes, stupid questions, clearly not reviewing case files or correspondence, to ensure they knew the case history or client relationship, before initial contact.

Their lack of professionalism and poor attitude reflects very badly on the firm but is presumably considered to be a perfectly acceptable work ethic.

Details:
Engaged HSL in June 2024, heard nothing until late Aug. (I was sick for 3mnths, unable to chase.)
When both parties escalated with their respective, lax, law firms, things started to move, but then my solicitor left & either nobody took over my case or they chose not to do any work on it until forced to do so.

In October, still not concluded despite repeated msgs re urgency. They knew I had to urgently leave the country but still asked questions like 'do you still want to complete asap?'!!!

A date was agreed by all parties yet nothing happened. HSL didn't bother to msg that day or for another week to explain why completion didn't take place! Awkward as i'd left the UK.

The buy-out didn't complete until late November and only as a direct result of our combined pressure.

I have only just, today, 14 months later, received from HSL, my corrected title deeds, not in a personal email of course, but in a template letter which is full of unrelated, irrelevant instructions.

I cannot recommend this firm.