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Holden Smith Law Reviews 1,198

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff. Many people highlight the quick response times and efficient handling of their cases, making stressful processes much easier. Reviewers often mention feeling well-informed and supported throughout their transactions, appreciating the clear communication and proactive approach. However, some customers also noted issues with communication, experiencing unanswered emails and calls, and a lack of updates. A few other people also felt that there was a lack of attention to detail and that their cases were not progressed effectively, leading to significant delays and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and fantastic from... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear, consistent, and proactive... See more

Response time

People report positive experiences with response time, with many reviewers highlighting prompt and efficient... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reviewers reporting easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique. The level of service was excellent throughout. H... See more

Company replied

Rated 5 out of 5 stars

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. I was kept informed through the whole process by Eleanor, Katie and Rosette and any questions I had we... See more

Company replied

Rated 5 out of 5 stars

Damaride was our solicitor from Holden Smith who helped with our first house buying completion. As it was our first time purchasing, we were completely new to the process, but Damaride happily answe... See more

Company replied

Rated 5 out of 5 stars

Francesca Graham at Holden Smith Law has dealt with both our house sale and new house purchase. Francesca was fantastic during the whole process. Very quick to respond to emails and kept us up to date... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Lucy acted for me on the sale of my…

Lucy acted for me on the sale of my house and I couldn’t have instructed anyone better. From the initial conversation right through to completion the communication, customer service and attention to detail was 10/10. I will definitely use this law firm again and would recommend to anyone to do the same. Thank you again Lucy, you were amazing!

January 29, 2026
Unprompted review
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Reply from Holden Smith Law

Hi Ellie,

Thank you for recommending our services. We are delighted to read that you are happy with how Lucy and the team handled your case and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

We employed Holden Smith to look after our sale and purchase of our new property

We employed Holden Smith to look
After our Sale and Purchase of a new
Property,

We know how stressful this can be,

We first had Lauren Brathwaite as our
Solicitor who guided us through the
Process,

Going forward Michala Meakin took over
We had some trying times due to the
Chain not wanting to move until the
New Year well I have to say Michala was
Excellent putting up with me constantly
Getting in touch but she would always
Have answers for me,

Thank You Holden Smith of Denby Dale
Office,

December 17, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Dennis,

We are delighted to read that you are happy with how Michala and Lauren handled the sale and purchase of your new home and have passed on your kind words to them.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

It was my first time purchasing a house

It was my first time purchasing a house and Alex Jones was amazing throughout. He kept us updated at every stage of the sale & was always available when I had a question. Can’t recommend him enough!

January 28, 2026
Unprompted review
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Reply from Holden Smith Law

Hi Lydia,

Thank you for recommending our services. We have passed on your kind words to Alex and the team.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great Experience

My Re-Mortgage was dealt with Joe Furness and the process was smooth and hassle free. Everything was handled on time and very professional. Thank You Joe!

December 1, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Philip,

Thank you for taking the time to write us this 5-star review. We have passed on your kind words to Joe and the team.

Kind regards,

Holden Smith.

Rated 1 out of 5 stars

I raised a formal complaint on…

I raised a formal complaint on 30/11/2025 about a property purchase case dealt by Keely.
The acknowledgement came within their guild lined timescale tho I was addressed incorrectly. After that weeks of silence and no information at all till I asked for update. Even then I was asked to list mistakes by their conveyancing executive when I already did that in my original e-mail. So again I lead to believe that some in this firm do not pay attention to things that they are sent and paperwork they deal with.
Hopefully will have an outcome as it is almost 2 months now since the submission of my complaint.
I am afraid still disappointed and could not recommend the firm.

January 26, 2026
Unprompted review
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Reply from Holden Smith Law

Hi Driann,

Our records show that our investigation into your complaint concluded on the 26 January 2026 and we emailed you the outcome of our investigation in compliance with the timeframes set out in our complaints procedure. If you cannot locate the email that you we sent you, please contact info@holdensmith.co.uk and we can resend this to you.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Our case was quite difficult

Our case was quite difficult, but Damaride demonstrated tremendous professionalism. We were kept informed throughout, and her constant pressure on the other side led to the final outcome. We 100% recommend her as the best Solisitor we've ever dealt with.

January 21, 2026
Unprompted review
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Reply from Holden Smith Law

Hi Piotr,

Thank you for recommending our services. We are delighted to read that you are happy with how Damaride handled your case.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Zack & Leah

Zack & Leah, were absolutely fantastic with our house purchase and lovely people. Would highly recommend!

January 21, 2026
Unprompted review
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Reply from Holden Smith Law

Hi Mime,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

The Best Firm of Solicitors in Town

We have recently completed on a property and used Holden Smith Law in Piccadilly, Manchester. We had the pleasure of being looked after by Ryanne Smith and the Branch Manager, Brittany Clark. What an outstanding service we were given by these two wonderful solicitors from start to finish. Their communication skills were exceptional and the entire experience was one of upmost professionalism and integrity. I cannot stress enough what a smooth and stress free transaction this was and will not hesitate in recommending Holden Smith Law, Manchester to all my friends, family and colleagues. It is so refreshing to deal with solicitors who actually know what they are doing - well done Ryanne and Brittany for your dedication to your clients and attention to detail! You blow other, lesser solicitors, out of the water!

January 19, 2026
Unprompted review
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Reply from Holden Smith Law

Hi Nicola,

We are delighted to read that you are happy with the level of service that Brittany and Ryanne provided you for your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Amazing experience with this company

I would like to express my sincere appreciation for Zack McKindley-Baines of Holden Smith Solicitors for his continued support, professionalism, and dedication throughout my purchase.

Zack was consistently responsive, clear, and thorough, even when the process became prolonged and complex. He took the time to explain matters in plain terms, kept me informed at every stage, and ensured that nothing was overlooked. His calm and proactive approach made a stressful process far more manageable.

It is clear that Zack genuinely cares about his clients and takes pride in delivering high-quality work. I am very grateful for his commitment and would not hesitate to recommend him to anyone looking for a reliable and professional solicitor.

January 16, 2026
Unprompted review
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Reply from Holden Smith Law

Hi Adrian,

Thank you for recommending our services. We are pleased to read that you are happy with how Zack and the team handled your purchase and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

We initially had a bad experience with…

We initially had a bad experience with one of the solicitors handling our case, with lack of clear and prompt communication. This resulted in our case being delayed quite significantly. After a while, we got assigned a different solicitor (Ahsan Khan) who handled our case extremely well and we eventually managed to complete our purchase. Overall, I am satisfied with Ahsan Khan's work, but encourage future clients to ensure that your designated solicitors are communicating effectively from the get go.

January 9, 2026
Unprompted review
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Reply from Holden Smith Law

Hi Juan,

Thank you for taking the time to write us this honest review. We are pleased to read that you are happy with how Ahsan handled your case and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Tilly & Sara were very helpful…

Tilly & Sara were very helpful throughout my house purchase. Would recommend to anyone looking for a solicitor who is going through a house purchase.

January 12, 2026
Unprompted review
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Reply from Holden Smith Law

Hi Ben,

Thank you for recommending our services. We have passed on your kind words to Sara and Tilly.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Highly recommend

My will was dealt with by Andrew, who was extremely efficient and explained everything with clarity. I'll definitely recommend Holden Smith Law to others

December 10, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Steven,

Thank you for recommending our services. We have passed on your kind words to Andrew.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic company. Highly recommended

I don’t normally write reviews but this one is well deserved. Bethany Anderson handled my case and she was brilliant from start to finish. She was extremely professional and helpful and i got the feeling that she actually cared about my case and thanks to her and Sara i finally have contact back with my son. Good luck with your career Bethany you’re already smashing it!

December 16, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Mark,

We are delighted to read that you are happy with how Bethany and Sara handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Thanks Holden smith

Thanks Holden smith -
Michala Meakin And Lauren for making my sale and purchase easy, we did have some difficulties and delays over the 4 months due to Lauren being on leave but she always got back to me and called to update but I am now in my house 2 weeks and I am grateful for them managing all the conveyancing.

December 16, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Sharmin,

Thank you for taking the time the write us these kind words. We have passed them onto both Michala and Lauren.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

A good service when faced with unforeseen challenges

Holden Smith provided conveyancing for the purchase of my first property. The process was all brand new to me but my solicitor, Hannah, was patient and had great people skills. Some things were last minute our end and we had unforeseen challenges with the property I was buying but Hannah very much rolled with the punches and reached out to me if there was anything I needed to action my end.

December 29, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Maria,

Thank you for taking the time to write us this review. We are pleased to read that you are happy with how Hannah and the team handled your purchase despite some challenges along the way.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Very impressive service

Very impressive service, a very useful app and was looked after by James and Alta Girardi extremely well. Highly recommend.

October 31, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Alan,

We are delighted to read that you are happy with how James and Alta handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I recently bought a house and used…

I recently bought a house and used Holden Smith who dealt with the conveyancing, Lauren oversaw my process from start to finish and the overall service was very professional. Great customer service and would recommend.

December 8, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Reece,

Thank you for taking the time to leave us this review and for recommending our services.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

It has been 3 weeks since we completed…

It has been 3 weeks since we completed and moved in. After the whole ordeal of buying our first home which was stressful, I only remained with a positive review of Holden Smith and Lauren. She was patient and really thorough. It was such a rollercoaster period as we had a purchase fall through 4 months in. We still stayed with Lauren onto the next purchase which literally took 8 weeks from viewing to completion. Not to say we didn’t face some delays due to her being busy, but she always always took my call. And on the call, she was patient, polite and professional. Overall we remained with a positive feeling of Holden Smith and we have settled into our new home. We are happy to recommend these solicitors♥️

December 4, 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for recommending our services. We are delighted to read that you are happy with how Lauren and the team handled your purchase despite all of the obstacles that came your way.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

First Time Buyers - No Stress

We are first time buyers and Zack, Chloe and Leah were amazing. They explained everything in detail and was very quick with reviewing documents and managed to get us completed much quicker than we thought! I would recommend these 3 to anyone who needs exceptional solicitors!

December 23, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Sean,

Thank you for taking the time to write us these kind words. We are delighted to read that you are happy with how the team handled your purchase.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

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