Holiday Inn Club Vacations Reviews 

Holiday Inn has misled us into a contract that is nothing like what was promised. Their Customer Service has been unhelpful. Avoid them at all costs!

My husband passed away, and while the loan has been paid off, I am struggling to keep up with the yearly fees. Despite explaining my situation, they refuse to release me from this obligation. I feel trapped and overwhelmed by the whole situation. This is absolutely horrible and unfair.

Our experience with Holiday Inn Club has been nothing short of a disaster. From the very beginning, we were pressured during the sales process, held for over three hours, and shuffled between multiple managers. We were sold on the idea that this would be a great investment, but that couldn’t be further from the truth.

Booking has been an absolute nightmare, and the promises made during the sales pitch don’t match the reality we’ve faced. We even paid $99 to carry over points, only to lose them anyway. This entire experience has been filled with stress and disappointment, and we refuse to let this burden fall on our kids.

For years, we’ve been tossed back and forth, trying to find a resolution, but no one has helped us. Every time we try to make progress, we’re met with another “No.” We need real help to end this once and for all. Enough is enough. Please don’t trust this company for any of your vacation needs. This program does not work in your favor. It only benefits the timeshare.

They refuse to let me cancel my membership and claim that my only options are to sell it or give it away. However, nobody wants it because of all the ridiculous fees attached! It feels like they’ve trapped me in something I can’t get out of, and I deeply regret ever trusting their presentation. They made it sound so appealing at the time, but now I see it was nothing but empty promises.

They won't let me out. I've tried to explain, but what they presented is nothing like what I signed up for. The offer seemed fine, but once you're in, the truth hits: it's not what they promised. You only get days to realize you're trapped, and then it's too late. This feels like a deliberate setup. Stay away, or you'll deeply regret it.

This is a scam and Holiday Inn is dishonest. Fraudulent charges on visa upon attending a seminar on their timeshare. they lie about the properties, and hide extra fees. Cancelling is next to impossible. I have been 3 hours calling to work out the fraudulent charges and every employee has been rude and talked over me. i have been given 5 different numbers, always the wrong department, put on hold and left there when no one answered, told they do not see the charges so they cannot refund them.......I am shocked with Holiday Inn. DO NOT go to their time share meetings, they are vultures.

Basically a scam- they promise a bunch of stuff on the phone, never send any information, and then low and behold nothing is as the person that sold it to you said it was. This should be illegal.

We're paying too much for too little. Stuck in a contract we can't get out of, we're left feeling trapped and powerless. We were promised exceptional service, but what we got was a constant stream of disappointment. It's frustrating to be let down again and again.

The worst decision I have EVER made. My BIGGEST REGRET In my ENTIRE life.
They charge you for the points and they charge you to use them. HUGE RIPOFF !!!!!!!!!

I can't believe I fell for their sales pitch. They tricked us, and now they won't let us out. All they care about is getting their money, not about all the lies they told us to get us to sign up in the first place.

I'm stuck, and it's all because of Holiday Inn. They reeled me into a contract, promising a
getaway experience, but what I got was a leash. No matter how hard I pull, I can't break free. And for what? Resorts that don't even live up to the hype? Honestly, save yourself the heartache and steer clear. Learn from my mistake.

Dealing with Holiday inn has been nothing but a headache.
When we first got the timeshare they promised us that the maintenance fees won't go up, because we would be grandfathered in when we joined.
When we would try to get a stay, we could barely get in and then they would even charge us to stay there!
The maintenance fees keep going up and we can rarely get in!
One of the biggest problems we had was when we had a timeshare scheduled they told us we had to sit through the sales pitch. I got really upset and told them that we can't afford to upgrade again and that if I had to walk around and watch what I couldn't afford that I'd be upset. Then when we went to check out they charged us for the room even though it was supposed to be free. I understand I didn't sit through the hole spiel, but I literally told them that I could not stay for the last couple minutes because I couldn't afford it and they got upset and mad at us. They were so rude and inconsiderate.

We believe the terms of the contract were not fully transparent, and we feel it does not provide the value we anticipated. Unfortunately, efforts to address our concerns or explore options to exit the agreement have not been successful. In hindsight, we regret entering into this agreement.

This has been an absolute nightmare. The endless contracts and upgrades have completely overwhelmed me. If we fall behind on one thing, it feels like everything else comes to a screeching halt. It’s just too much to deal with. And their support team? They don’t care. They won’t even try to understand how they’ve put us in this mess. It’s like they’re ignoring the role they played in creating this disaster, and I’m the one left to pick up the pieces.

The resorts aren’t worth the debt or the rising fees. Their customer service doesn’t help. I regret ever dealing with this company.

Seriously, if you're thinking about buying into a Holiday Inn Club Vacations timeshare, turn around and run in the other direction. This has been the worst decision we've ever made, and it's all because we were fed a bunch of lies from the very beginning.

They told us this was a great "investment" and that we could use it anytime we wanted. What a joke. The fees have done nothing but go up and up, and finding an available room is nearly impossible. So much for our so-called "investment."

And the few times we have managed to book a stay, the rooms were absolutely gross. We've dealt with smelly, dirty rooms and even found old food in the beds. Half the time, the appliances don't even work. It's a completely miserable experience.

But the worst part is the company itself. For years now, we've been trying to get out of this timeshare, but they won't do a thing. They refuse to cancel it, they won't apologize for any of this, and they certainly won't make it right. It's like they couldn't care less about their customers once they have your money. They just ignore you and leave you stuck with this useless, expensive timeshare. Their most recent email tells me to call the same department I have been calling for years and they tell me they won’t help me. Every. Single. Time.

Don't make the same mistake we did. Save yourself the money and the headache. This company is predatory and completely unprofessional.

Warning About Holiday Inn Vacation Packages

I purchased a vacation package for my family of five that required attending a presentation. When it came time to book, I chose a location close to our home. We visit that area often, and I wanted to make sure we could actually use the trip without wasting the money I had already spent.

My husband is in the military, and his schedule changes frequently, so I was trying to plan around his availability. When I had trouble booking online, I called to make the reservation and was told that I couldn’t choose that location because it was “too close” to where we live.

This restriction was never mentioned when I paid for the package. If I had known, I would not have purchased it. When I asked to speak with someone higher up, I was refused. We were genuinely interested in purchasing a timeshare in that exact location, so this policy not only wasted my money but also cost them a potential sale.

In my opinion, this is misleading and poor business practice. If you are considering a timeshare, I strongly recommend looking into Hilton instead of Holiday Inn. My experience shows Holiday Inn was not transparent about their policies and has refused to refund my money.

I cannot remember the exact date, but it was recent.

Booked a promotion, they had told me that there would be a sales pitch and I asked for Lake Tahoe and that I would sit through the sales pitch. They told me to book online when I had exact dates. So I did and after completing the process I was supposed to get an email confirming the dates I had requested. Never received an email. Called them after a couple weeks and they said those dates are no longer available and I would have to book months in advance for that location. But it has to be booked within six months of purchase. And no longer than a year out so summer in Tahoe was never an option. So $250 for nothing read the fine print. Also no refunds,nice business model screw people over before the sales pitch.

I would strongly advise anyone to steer clear of Holiday Inn’s timeshare program (Holiday Inn Club Vacations). What was pitched to us as a “no-pressure presentation” turned out to be a high-pressure, manipulative sales ordeal that lasted for hours longer than promised. The representatives were pushy, dismissive of our concerns, and used guilt tactics to try to force a sale.

Even worse, the information we were given during the presentation didn’t match what we later found in the fine print. Fees, blackout dates, limited availability — none of this was explained honestly upfront. When we decided not to proceed, the attitude of the staff changed dramatically. They became rude and unprofessional.

This experience has completely ruined my perception of the Holiday Inn brand. I expected integrity and transparency but received the exact opposite. Save yourself the stress and avoid this timeshare trap altogether.

I’m tired of paying for this. The fees just keep going up, and I haven’t even been able to use it in some places because always booked. But when I go on vacation sites they seem to have availability kinda makes me think MONEY GRAB.

They are always trying to get you to up grade in order to use what they show in the beginning you have to keep spending more money. And when you do upgrade they don’t tell you about all the other FEES go up.

Plus, customer service won’t let us cancel!