Holidayme Reviews 2,628

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I'm been waiting 15 months for refund on flight tickets from holidayme, worst customer service, no follow up, still waiting for refund. Never use holidayme for any peace of mind.

Rated 5 out of 5 stars

Sucheta has done it again !! An amazing package for us to Switzerland ...customized to our needs ,from flights to trains , from hotels to tours ,everything was flawlessly aligned. Thanks again f... See more

Rated 4 out of 5 stars

We booked our last minute winter break holiday through holiday me thanks to there amazing offer for Armenia. We were lucky to meet their local guides (Gaya, Sam and Supi) who made our visit to the... See more

Rated 5 out of 5 stars

Had the pleasure of assistance of Mr. Movin John | Travel consultant – Online bookings for a complicated situation where my guests that I booked the hotel for couldn't make it to UAE... not only this... See more

Company details

  1. Travel Agency

Information provided by various external sources

HolidayMe is a unique website offering on-the-fly customized travel solutions to customers across the Middle East. This includes the ability to design holiday packages, hotels, sightseeing activities and transfers for destinations all over the world. The website, through its unique user experience allows the customer to choose from hundreds of curated itineraries created by experts for worldwide destinations and further personalize it according to one’s preferences. The customer can also book a completely customized package from scratch using its simple user friendly platform. All packages can be booked instantly using multiple payment methods. The website offers over 100,000 hotels and over 8,000 activities to choose from. It also has airport pick up and drop facility across 300 cities globally.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Holidayme after sales

Finally Holidayme guys replied to my requests and sorted most of it.
Please try to improve your efficiency in after sales. Quick response time will definitely get you lot of new business from existing clients.

Faisal

July 18, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Dear Faisal.

Thank you for bringing this to our notice. Our team is already working on this and shall get back to you ASAP. Please accept our heartfelt apology for any inconvenience caused.

Regards,
Team holidayme

Rated 5 out of 5 stars

Travel consultant Sikandarkhan was very…

Travel consultant Sikandarkhan was very much willing and quick to help me sort out my bookings.

July 13, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Gette Valdez,

We are glad we assisted you right! Hope you will come back to us for your future travel plans soon :)

Team Holdayme

Rated 5 out of 5 stars

Wana thanks the star of Holidayme Mr

Wana thanks the star of Holidayme Mr. Noor as since 2 days he is closely following up my case eventhough it was so difficult for him but at the end he solve it for me.

Really appreciate your cooperation Mr. Noor

Regards

July 10, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hi there Rami!

We are thrilled to know that we were able to resolve your issues and make your trip a memorable one.

Stay in touch,
Team Holidayme

Rated 5 out of 5 stars

Baku trip was a 5 star with HolidayME and Abdul

We had booked our tour of Baku through holidayme. We were very fortunate to have Mr. Abdul Badri as our travel consultant who surely knows what he is doing. He was very professional and prompt in replying to each of our query and made our trip a memorable one.
I will describe my experience pointwise below:
- HolidayMe displays the perfect information about their offerings on the tour. We were given the same inclusions, benefits and tours which were showcased to us on the very first day.
-The travel consultant was really helpful in providing all the details to us and went back and forth for us to change whatever inclusions and exclusion were requested by us.
-The trip cost compared to all other travel agency was the best and lowest.
-We highly recommend Holidayme to one and all to make there trip a memorable one and do look for Mr. Abdul Badri. He is the best and so as Holidayme.

Kudos guys.

Thanks Holidayme and Abdul

July 8, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hi Rocky,

We appreciate you taking out time to write down this positive review. Thanks a lot for your words of motivation. We hope you will come back to us for your future travel plans as well!

See you soon,
Team Holidayme

Rated 5 out of 5 stars

Excellent costumer care service!

Excellent costumer care service!
Great prices!
Quick response on any issues you might have!
Great experience!

July 8, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Razan Alborai,

Thanks a ton for your words of appreciation, we are delighted!

Best,
Team Holidayme

Rated 1 out of 5 stars

Failed Booking

I tried to make a booking for Bali but clearly failed.
I was on hold for 45 mins - then I obviously disconnected!
After this, there was no call back to apologize but instead, they sent me the itinerary I have no idea how.
After calling them to cancel - instead of cancelling they asked me to book a tour.

You really need to train your staff on what customer service is and understand what the customer is asking for.

Not only did I waste my credit - waiting to be answered to, but I wasted so much of my time.

You just lost a potential customer.

Thanks,
Your dissatisfied customer

July 7, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hi Jennifer.

This is really hurtful to know. Thank you for bringing this to our notice. We apologize for the inconvenience caused and understand that the experience wasn't what you should've had. We take pride in our customers' satisfaction and your insight should really help us improve the same.

We understand your discomfort and the decision taken. However, we humbly request you to provide us a chance to assist you again and we shall definitely try to serve you to satisfaction.

Humbly,
Team holidayme

Rated 5 out of 5 stars

I would like to say I love you Arti

I would like to say, thank you, for Ms:Arti. I have dealt with me with all love and respect and have facilitated all the procedures in a very respectful and respectful way. I have taken great care of my problem which made it very simple and ended the problem in less than an hour. I thank Holiday Me because it has such very respectable employees.

July 4, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello!

We thank you from the bottom of our heart for your words of appreciation. We hope you will come back to us for your future holidays and we will serve you the same way (hopefully, even better!)

Best,
Holidayme

Rated 4 out of 5 stars

Big thanks to Mr

Big thanks to Mr. Inamdar for his big help and fast support with my issue

Best Regards

Firas Alzahrani

July 3, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hi Firas,

Thank you for your kind words of appreciation.

Best,
Team holidayme

Rated 5 out of 5 stars

Holiday me is the best travel agancy…

Holiday me is the best travel agancy that I really suggest. Very good undrstanding and arrangement upon your need.with a very special thanks to Mr.Amey Vaishnav

July 1, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hey Farah.

Thank you so much for your kind words. We are happy to know you had a pleasant experience with us. Do think of us whenever you plan your next trip, we will be here to serve you with the same enthusiasm.

Best,
Team Holidayme

Rated 5 out of 5 stars

Kingdom of Saudi Arabia

Thank you very much for Brother Nour

June 27, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Abdulrhman,

We are delighted to know you had a nice trip!

Stay in touch
Team Holidayme

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Ms. Aarti Gadkari did an excellent job processing the hotel confirmation and the refund of the second booking.

June 27, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Dear Oman,

We are glad that we were able to serve you in the right way. Thank you for taking out your precious time and writing a positive review. We appreciate it.

Stay in touch!
Team Holidayme

Rated 1 out of 5 stars

No service recieved, no help from Holidayme. Booking reference # 1903160272

Our booking reference # 1903160272. We (2 adults and a child) have booked and fully paid for Apartamentos Playa Moreja (Spain) from June, 24 till July, 1 2019. Yesterday, after arrivng to the hotel we were refused to check in, since no booking were found in a hotel. We are still (15 hours since our arrival) outside of hotel, desperate, with a little child. Yesterday Holidayme have promised to solve this problem, but Apartamentos Playa Moreja still have no valid confirmation for our family.

Update: After another 6 hours, we had to find another hotel and pay for it twice as much as we paid before.

June 25, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Dear Levko,

We feel incredibly sorry for the inconvenience caused and request you to accept our heartfelt apology for the same. We have noted your booking number and are on our toes to sort this issue out.

Your cooperation is appreciated.

Best,
Team holidayme

Rated 4 out of 5 stars

Had a recent family trip to Armenia and…

Had a recent family trip to Armenia and through Holidayme we got the best and competitive rates in market for the season... along with their basic packages we can select the other add on options as daily activities as proposed by them... Their travel consultant Pragya was great at guiding us through the best package possible....

June 24, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hi there Aneev!

We are more than happy to hear that your holiday experience with us was satisfactory. We, at Holidayme, aim to keep our customers happy. Your kinds words of motivation are appreciated.

Do keep in touch!
Team Holidayme

Rated 5 out of 5 stars

Thanks for her support

Thanks for her support. Aartti was very helpful and efficient

June 21, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Bandar Aldhubiab,

We are glad that our team was able to assist you up to your expectations. Do think of us whenever you plan your next holiday!

Stay in touch.
Team HolidayMe

Rated 4 out of 5 stars

Pleasant and satisfaction booking process

I had made 3 different hotel reservation in 3 different countries, starting 20th June and last one in August 2019, website / app are easy to use, prices are cheaper than other companies especially on each Saturday.
The only point is that u need to have further confirmation from the hotel to rest assure that you will get your reservation so I gave 4 stars, however Aarti Gadkari helped me a lot, she is polite and concerned travel consultant, I wish her all the best and looking forward to deal with her in my future booking.

Good luck for HolidayMe team

June 18, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Jafar,

Glad to hear that you had a pleasant travelling experience with us. Hope to assist you soon with your further trips.

Cheers!
HolidayMe

Rated 4 out of 5 stars

Absolutely wonderful tour guides

I am rating our tour a 4 star only because the 2nd day tour was spent on a van whose air-con was not working the entire trip. The journey was long but even longer in a hot vehicle. But I am giving 5 stars for Gaya and Hakoub - We had a wonderful time with both of them. They are very friendly, fun and never a boring moment during the entire tour. Thank you to you both we enjoyed our tour with both of you.

June 17, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hi there,

Thank you so much for taking out the time and writing to us. Your feedback is noted and appreciated. Hope to serve you better in the future as well!

Best,
Team holidayme

Rated 5 out of 5 stars

Mahmod Nasr is my agent to book my…

Mahmod Nasr is my agent to book my flight and hotel for Australia trip, it was a hassle free and i recommend Holidayme to everybody who are traveler, all the best and a big thank you. God bless
Myrla and Kaine

June 17, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello Kiara,

We are thrilled to hear your kind words of appreciation. Thanks a lot for your wishes and we wish the same to you :)

Best,
Team HolidayMe

Rated 5 out of 5 stars

Mr. Mohamed faraq

Mr. Mohamed Faraq is one of the best employees I’ve ever dealt with. He’s very cooperative, polite and helpful.

Best regards

June 17, 2019
Unprompted review
Holidayme logo

Reply from Holidayme

Hello,

We are glad to be of assistance.

Best,
Team holidayme

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look